Sérgio Caetano Email & Phone Number

São Paulo, Brazil

São Paulo, São Paulo, Brazil

São Paulo, São Paulo, Brazil

As an Account Executive, I am responsible for acquiring and maintaining growing businesses throughout the State of São Paulo. My main focus is to ensure accuracy in order fulfillment, through A/B Test communication strategies and active prospecting. I specialize in reversing churn, meeting customer needs and recovering those at risk of churn. In addition, I carry out constant research and studies of the logistics market to identify challenges and opportunities to enter companies of different sizes. I also offer financial support, manage the client portfolio and use knowledge in routing to optimize logistics. I seek to develop new partnerships and business opportunities, offering B2B services and API integrations. I maintain constant contact with customers, through follow-ups and after-sales actions, using omnichannel channels. I present the platform in meetings with board members and logistics teams, sending proposals and promoting loyalty. My goal is to strengthen customer engagement and build solid business relationships, exceeding company goals by 150-190% monthly.Portfolio, projects, and sales management, carried out through FreshSales (CRM) and AP2 (ERP) systems.

São Paulo, São Paulo, Brasil

Project started in January 2020, with the greater purpose of developing new highly qualified professionals for the Digital Market in Brazil, and Portugal, with the creation of courses in the areas of Branding Performance, Management in Digital Marketing and Performance, and Specialist in Marketing Data. Digital Marketing and Business Intelligence. In addition to being a Co-Partner, he was directly responsible for the entire commercial area, focusing on opening new B2B and B2G businesses, and on B2C, for applying prospecting strategies, introducing the institution and its courses, conducting the business, closing and after sales. Portfolio, projects, and sales management, carried out through FolloWise, Trello, Zoho and PipeDrive systems.

São Paulo, São Paulo, Brasil

Technical and real estate service in the city of Guarulhos, accompanying the client's entire journey, from the search for the ideal property, documentation and purchase processes, to the delivery of the keys. Field analysis, peculiarities of the neighborhoods, values of square metters by region, acquisition of properties, registration of the houses in the portfolio, benchmark of competitors operating in the city, meetings of partnerships with local real estate, construction companies and independent brokers, in addition to training in the field of new sales specialists, and active prospecting. Portfolio management, and sales, carried out through the SalesForce (ERP) and Garage (CRM developed by the company) systems.

São Paulo, São Paulo, Brasil

Responsible for the entire service journey and enrollment of possible interested parties in the institution's portfolio, working with sales of all ESPM courses (Trends, Update, Undergraduate and Graduate, Inbound and Outbound Marketing processes and active/cold prospecting. portfolio, and sales, carried out through the Hubspot system (CRM).

São Paulo, São Paulo, Brasil

Responsible for active prospection, presentation of the institution, admission and enrollment of new students, in courses in the areas of Arts, Design, Audiovisual and Computer graphics, in addition to managing the entire Customer Success process of the company. Direct acting as Customer Success, Customer Experience, and Customer Centric manager, in addition to CX, BX, UX skills and the Benchmark project. Main result: to eliminate the dissatisfactions presented in ReclameAqui, and in Social Media (Facebook, Instagram), in addition to improving the workflow, and bringing together the Marketing, Academic, Commercial and Mentoring areas. In addition, I worked as a Commercial Consultant working with direct sales to the international market, specifically LatAm and Portugal. Portfolio management, projects, and sales, carried out through the RD Station (CRM) system.

São Paulo, São Paulo, Brasil

Specialist in sales, active prospecting and qualification of customers, presentation of the company and its products or services, discovery of customer needs, for sending coherent proposals to them, with a focus on exceeding goals and maximizing profits and results. Portfolio management, and sales, carried out through the RD Station (CRM) system.

São Paulo, São Paulo, Brasil

Professional responsible for prospecting, admitting and enrolling new students, in A.I. (Artificial Intelligence), Introductory and Advanced Digital Marketing, Full Stack Web Development, Android Mobile Development, iOS Mobile Development, Data Science, Data Analytics, UX Design (Experience of User), Digital Product Manager (Digital Business Management), Growth Hacking and executive courses for immersion in digital culture such as the Digital Immersion Program, Digital Marketing Immersion, Digital Talent Program and E-Commerce. Portfolio management, and sales, carried out through the Zoho system (CRM).

São Paulo, São Paulo, Brasil

Commercial Consulting for all ASSESSMENT tools (Assessment) in the segments of Behavior, Competence, Sales and Emotional Intelligence, working from the prospecting, presentation and closing stages. Certified by ATools International and HRTools International as a DiSC/International Behavioral Analyst. Applications of Feedback in Behavioral Analysis Reports (DiSC), Competence (Assess), Sales (SalesMax) and Emotional Intelligence (SixSecond). Consulting and Mentorship for Coach's, HR Professionals, and areas of companies such as T&D, R&S and D.H.O. Portfolio management, and sales, carried out through the Agendor and PipeDrive systems (CRM's).

São Paulo, São Paulo, Brasil

Commercial Consulting for all ASSESSMENT tools (Assessment) in the segments of Behavior, Competence, Sales and Emotional Intelligence, working from the prospecting, presentation and closing stages. Certified by ATools International and HRTools International as a DiSC/International Behavioral Analyst. Applications of Feedback in Behavioral Analysis Reports (DiSC), Competence (Assess), Sales (SalesMax) and Emotional Intelligence (SixSecond). Consulting and Mentorship for Coach's, HR Professionals, and areas of companies such as T&D, R&S and D.H.O. Portfolio management, and sales, carried out through the Agendor and PipeDrive systems (CRM's).

São Paulo, São Paulo, Brasil

Prospecting, sales and support of Licenses to use software for managing internal and external teams and commercial representations throughout Brazil. Active/receptive, face-to-face, e-Commerce sales and software usage training to customers. General consultancy for the entire management system, creation of usage profiles, indications of smartphone devices, and Android versions, for the use of APK (application) and training of field teams. Training and management of new salespeople (Sales Team Training). Development and licensing of customizable and non-customizable computer programs, Information technology consultancy. Portfolio, projects, and sales management, carried out through the PipeDrive tool (CRM).

São Paulo, São Paulo, Brasil

Consultant specialized in the presentation and sale of the entire portfolio of Grupo MultiEditoras materials, telephone, in person, and consulting, with active prospecting, for generating B2B, B2C and B2G sales. Legal Materials (Group Lex Magister), Accounting Materials (Cenofisco: Center for Tax Guidance), Import and Export Materials-COMEX (Customs Group). Portfolio management, and sales, carried out through an in-house development system (SISADM).

São Paulo, São Paulo, Brasil

Consultant specialized in active prospecting, presentation and sale of the entire portfolio of RT/FiscoSoft materials, active/receptive sales, in person and E-Commerce, for customers within the B2B, B2C and B2G profiles. Legal Materials (Magazines, Collections, Online Bulletins and Digital Library), Accounting Materials (Real Profit, Tax Simulator). Portfolio management, and sales, carried out through the SalesForce system (ERP).

São Paulo, São Paulo, Brasil

Directly responsible for the Management and Planning of Sales Asset Operations -TSA Legal / Editora Síntese-IOB, Legal Materials. (Magazines, DVD, Online Bulletins), and Renewal Asset for Subscriptions to Accounting Materials - TSR Regulatório/ IOB Folhamatic. Training for the development and recycling of salespeople, focusing on prospecting, beginning the service journey, conducting business and closing B2B, B2C and B2G contracts. Creation of results projection reports. Portfolio management, projects, and sales, carried out through the Sirius system (ERP).

Graduação, Gestão Comercial

Bachelor Of Technology - Btech, Logistics, Materials, And Supply Chain Management