Sergio Casella Email and Phone Number

• Contacting clients and partners via email and outbound call to support with escalations from high level advertisers to public figures.• Troubleshooting sensitive campaigns for global government related and political ads. In addition to this, research and correct issues with payments and payment sources.• Review clients issue and determine a priority based on the case history and information provided.

• Analyzing Legal Requests or alleged Copyright claims escalations flagged for review following DMCA requirements, as well as the Client’s policies.• Facilitate policy and product training updates to new copyright content moderators. • Collaborate with the policy team and quality team to identify areas that should be addressed through learning solutions.• Support the update of the training material and fostering best practices to fast respond to market trends and different platforms… Show more • Analyzing Legal Requests or alleged Copyright claims escalations flagged for review following DMCA requirements, as well as the Client’s policies.• Facilitate policy and product training updates to new copyright content moderators. • Collaborate with the policy team and quality team to identify areas that should be addressed through learning solutions.• Support the update of the training material and fostering best practices to fast respond to market trends and different platforms and copyright tools. Show less

• Process and review accounts that have been flagged for review of potentially sensitive content to ensure there are no violations of policies.• Understand and perform content review under client supervision for international and domestic cases following client processes and procedures.• Ensure compliance with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to.• Assigned and accountable for workable… Show more • Process and review accounts that have been flagged for review of potentially sensitive content to ensure there are no violations of policies.• Understand and perform content review under client supervision for international and domestic cases following client processes and procedures.• Ensure compliance with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to.• Assigned and accountable for workable solutions and processes within specific area of responsibility.• Escalate issues to our Operations Manager or client POC as appropriate.• Demonstrate speed, agility, critical-thinking, and problem-solving skills in my work and an ability to ramp up quickly. Show less

• Serve as the first point of contact for Customers and Partners for general queries relating to Veritas products and services.• Quickly respond to customer calls, web cases, emails, delivering a high level of service and provide prompt resolution to ensure customer satisfaction;• Regularly achieving productivity and quality target (appointed also as Top Specialist for my overachievement in May/2020).• Working with team members and stakeholders to troubleshoot the issues and being… Show more • Serve as the first point of contact for Customers and Partners for general queries relating to Veritas products and services.• Quickly respond to customer calls, web cases, emails, delivering a high level of service and provide prompt resolution to ensure customer satisfaction;• Regularly achieving productivity and quality target (appointed also as Top Specialist for my overachievement in May/2020).• Working with team members and stakeholders to troubleshoot the issues and being accountable for the successful resolution using appropriate reference materials and tools;• Assist with queries and end-to-end resolution relating to (but not limited to) product licensing, activation, upgrades, renewals and customer portals; • Liaise with other Veritas business units, generating renewals opportunities as needed. Show less

• Maximize Channel Partner satisfaction by developing and maintaining excellent relationships and effective communication channels with channel partner accounts;• Processing and managing of business within Service Level Agreements (SLA), prioritizing and ensuring the performance of service, working to strict targets and deadlines;• Transactions management of Microsoft products, programs and VL licenses for EMEA Enterprises, through Microsoft Dynamics Tools (ERP and CRM software… Show more • Maximize Channel Partner satisfaction by developing and maintaining excellent relationships and effective communication channels with channel partner accounts;• Processing and managing of business within Service Level Agreements (SLA), prioritizing and ensuring the performance of service, working to strict targets and deadlines;• Transactions management of Microsoft products, programs and VL licenses for EMEA Enterprises, through Microsoft Dynamics Tools (ERP and CRM software applications);• Manage escalations from Channel Partners, subsidiaries and the client, effectively resolving issues and implementing corrective actions where necessary;• Providing support, training and coaching to new team members as required;• Complete analysis and investigation of queries related to specific Microsoft Business Programs, Orders;• Participate & lead any mini projects/workload on Program as directed by Business Process;• Validating, entering and auditing transactions within SOX control, as Manual Order Form (MOF), Credit & Rebill, SITA deal, Order release and Azure Overage. Show less

• Perfoming all customer service activities as needed;• Observing service methods and making suggestions for improvements;• Making sure that the restaurant is in compliance with all relevant safety and health regulations;• Taking care of food and beverage preparation;• Clean dining room and kitchen area;• Handling complaints (from customers).• Hospitality skills;