Sergio Castrodeza Email & Phone Number

Barcelona, Ct, Es

Beverly Hills, California, Us

Beverly Hills, California, Us

Developing the Client Support & Operations Strategy across EMEA Markets

Beverly Hills, California, Us

Leading the Operations team at Ticketmaster Spain (50+ people plus 3P vendors), from onsale to entry, including Client Services, Event Management, Customer Service, Outlet Support, Fulfillment, In Venue Services (Access Control and Box Offices), Product Consulting and IT.Successfully migrated the Spanish market to the international ticketing platform and lead the transformation of the business for the last 4 years.

Beverly Hills, California, Us

• Project managing and leading the technological simplification of Ticketmaster Spain after facilitated a change in the technical strategy of the market.• Leading and driving the change management strategy to transform the Spanish business and adapt the organisation to the future technology context.• Member of the managing board, actively contributing and influencing the decision making process. • Driving the implementation of the International PMO values and principals in Ticketmaster Spain: Project Portfolio management processes to ensure business priorities are translated into feasible programs and projects that meet Technology's capacity and apetite for managing business risk.• Impulsing business process improvement across the different business areas and introducing metrics and kpi's to monitor and asses value.

Beverly Hills, California, Us

Leading several web, technical and continuous improvement projects within the business development strategy of different international markets (Europe and Australia).‣ Successful management of the implementation of new products and web applications.‣ Leadership and coordination of technical integrations with third party systems.‣ Analysis and improvements implementations to products and processes.

Vevey, Ch

Successfully managed and coordinated increasing size cross-area projects following Nestlé’s Business Excellence continuous improvement strategy.> Large strategic cross-area project for the Ice Cream business in order to re-organize the commercial model and full transform the distribution network country wide. Project Managed.> SAP Nestlé’s global solution implementation projects in Nestlé Portugal, Nestlé Spain and other Nestlé businesses including the integration of the Novartis business acquired by Nestlé in Spain. From team member to project area coordinator.> Simultaneous management of Business Processes Improvement projects for Nestlé Spain and Portugal.> Project Management Office collaborations including initiation project studies for SAP implementation and distribution network extension projects, and junior Project Managers coaching and training.