Sergio Cañada Rodriguez - Pgd (Tech Mgmt) Email and Phone Number
Sergio Cañada Rodriguez - Pgd (Tech Mgmt) work email
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Sergio Cañada Rodriguez - Pgd (Tech Mgmt) personal email
Experienced Documentation Specialist with a demonstrated history of working in the government administration industry. Skilled in Intercultural Communication, Microsoft Word, ITIL, Patent Law, and Graphic Design. Strong media and communication professional with a Postgraduate Diploma in Technology Management focused in Computer/Information Technology Administration and Management from Open University.
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Documentation And Online Services - Support Area Coordinator Amdg1European Patent OfficeAugsburg, By, De -
Documentation & Online Services - Support Area Coordinator Amdg1European Patent Office Jun 2014 - PresentMunich Area, Germany- Coordinating the cross-cutting activities projects and applications- Corporate User Support (under SLAs and KPIs)- Contact person for 3rd-party developers and Business Analysts - Coordination von User Acceptance Tests (UAT) - Definition of workflows and Providing statistical reports - Managing customer related escalations- Providing documentation and training to new comers (1st/2nd line colleagues)
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2Nd Level Application SupportEuropean Patent Office Jan 2012 - May 2014- Specialised support for the in-house software for the patent granting process- Pro-active intermediary between 1st and 3rd level to minimize impact- Remote Customer Support for incident resolution
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Administrative StaffEuropean Patent Office Feb 2009 - Dec 2011- Procedural support in Search and Exam procedures, based on European Patent Convention, rules and regulations. - Administrative support in procedural tasks for both patent examiners and applicants.- Formal check of all data and documents to be granted and published.- Overseeing deadlines and payments.
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1St Line Software SupportEuropean Patent Office May 2006 - Jan 2009Munich Area, Germany- ITIL based Incident Management- Creating, monitoring and following up issues with CRM system- Reporting to Incident and Problem Management to provide ongoing updated information- Friendly and professional customer service
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Dp/ Layout For Spanish MarketRedblue Marketing Gmbh 2004 - 2005
Sergio Cañada Rodriguez - Pgd (Tech Mgmt) Education Details
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Open UniversityComputer/Information Technology Administration And Management -
Jesus María Alicante
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Hermanos Maristas Alicante
Frequently Asked Questions about Sergio Cañada Rodriguez - Pgd (Tech Mgmt)
What company does Sergio Cañada Rodriguez - Pgd (Tech Mgmt) work for?
Sergio Cañada Rodriguez - Pgd (Tech Mgmt) works for European Patent Office
What is Sergio Cañada Rodriguez - Pgd (Tech Mgmt)'s role at the current company?
Sergio Cañada Rodriguez - Pgd (Tech Mgmt)'s current role is Documentation and Online Services - Support Area Coordinator AMDG1.
What is Sergio Cañada Rodriguez - Pgd (Tech Mgmt)'s email address?
Sergio Cañada Rodriguez - Pgd (Tech Mgmt)'s email address is sc****@****epo.org
What schools did Sergio Cañada Rodriguez - Pgd (Tech Mgmt) attend?
Sergio Cañada Rodriguez - Pgd (Tech Mgmt) attended Open University, Jesus María Alicante, Hermanos Maristas Alicante.
Who are Sergio Cañada Rodriguez - Pgd (Tech Mgmt)'s colleagues?
Sergio Cañada Rodriguez - Pgd (Tech Mgmt)'s colleagues are Francisca Martinez Espuche, Ilse Wiame, Jouni Hynynen, Bérengère Parise, Lorenz Steinbock, Phd, János Gubovits, Christiane Cohnen.
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Sergio Cañada Rodríguez
Graduado En Ciencias De La Actividad Física Y El Deporte (Cafyd)Greater Valladolid Metropolitan Area
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