Sergio Castro Menchón Email & Phone Number

Castellar Del Vallès, Ct, Es

Terrassa, Cataluña, España

Lead the writing, revision, and management of all technical documentation (software and hardware), including its corresponding translation to other languages.Create and manage documentation for the Customer Experience department, with a focus on enhancing user interaction and satisfaction.Manage communications on the customer experience side to ensure consistent and informative interactions with customers.Design, implement, and analyze surveys to gather feedback and improve customer… Show more Lead the writing, revision, and management of all technical documentation (software and hardware), including its corresponding translation to other languages.Create and manage documentation for the Customer Experience department, with a focus on enhancing user interaction and satisfaction.Manage communications on the customer experience side to ensure consistent and informative interactions with customers.Design, implement, and analyze surveys to gather feedback and improve customer satisfaction.Proofread marketing material in English, ensuring accuracy and effectiveness in communication with the target audience.Drive the development and coordination efforts for a new user interface (and company platform), collaborating with designers, developers, and stakeholders. Show less

Writing, revision and management of all the technical documentation of the company (product manuals and customer-oriented information). Management of translations to other languages.Creation of new documentation for the Customer Experience department.Proofreading and creation of Marketing material in English.Development and coordination of new user interface for the company.

Granollers, Cataluña, España

Copywriting of product sales offers and technical documentation in English and Spanish.

Translation (EN<>ES) and proofreading (ES/EN) of all the products information in the company catalogue.Translation of any other relevant documentation for the Product Department.Coordination of the project and the computer program derived from it.Maintenance and handling of information in the program.Training to the different program users.Liaison with countries involved in the program.

Barcelona Y Alrededores, España

Customer service for Nespresso:- Problem-solving of technical issues.- Administration work.- Handling of queries via phone or e-mail.

Santa Perpètua De Mogoda

English training to teachers aiming to improve their English level for their career.Lessons at an elementary and intermediate level.

Lessons to kids, teenagers and adults at all levels: Beginner, Pre-Intermediate, Intermediate, Upper-Intermediate and FCE preparation.

Cerdanyola Del Vallès

Lessons to adults at an elementary level.Proofreading and translation of documents in Spanish and Catalan for advertising materials and online media.

Barcelona

Subtitling of short films from English into Spanish and Catalan.Translation of documents and synopses from English into Spanish and Catalan.Usage of the following subtitling programs: Aegisub and Subtitle Workshop.

Master'S Degree, User Experience Design (Ux)

Bachelor'S Degree, Translation And Interpreting (English)

Second language: Arabic (B1). Third language: Portuguese (A2).

Modern Languages (Erasmus Programme), English, Arabic And Portuguese

Community Manager & Digital Marketing

Tv Hosting And Communication, Communication And Media Studies