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Sergio Correa is listed as Infrastructure Engineer - Contact Center IT Infrastructure at American Airlines, based in Dallas, Texas, United States. AeroLeads shows a work email signal at aa.com and a matched LinkedIn profile for Sergio Correa.
Sergio Correa previously worked as Sr. Analyst International Reservations Operations at American Airlines and Mexico, Caribbean and Latin America Divisional Operations Coordinator at American Airlines. Sergio Correa holds Bachelor, Piloto Aviador Comercial De Ala Fija from Escuela De Aviación Mexico.
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Sergio Correa is a Infrastructure Engineer - Contact Center IT Infrastructure at American Airlines. He possess expertise in airlines, sabre, aviation, customer service, call routing and 16 more skills.
Listed skills include Airlines, Sabre, Aviation, Customer Service, and 17 others.
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Dallas-Fort Worth, Texas, Us
I work with various teams inside American Airlines, Inc. and vendors and I’m responsible for designing and developing routing strategies and list objects in the Call center platform – Genesys, to ensure optimal performance. Requires continuous interaction with IT leads and executives to ensure contact center processes are sustainable, repeatable, and predictable.
Dallas-Fort Worth, Texas, Us
Coordinates the operation of 11 call centers around the globe( Mexico, Dominican Republic, Trinidad and Tobago, Peru, Brazil, Argentina, Australia, Fiji, South Africa, UK) 24/7 and responsible for their business continuity and resumption plans, with 5 direct reports.Builds global routing strategies to drive loyalty and sales, maintain customer retention and for the creation of a customer focused operation.Responsible for defining key performance indicators, achieving international business goals and driving for results within and above standards.Responsible to coordinate the INOC (international network operation center) day to day activities, operation and direct reports. Provide feedback and coaching, and creates development plans for direct reports.Maintains communication with different levels of the business unit , Headquarters, country and call centers managements.Leads the innovation and continuous improvement of all international reservations offices operations, through expertise in the latest call center technology solutions, work with American Airlines vendors to ensure the operability of all proprietary and or leased telecommunications equipment.Oversees the implementation of new projects or ad hoc requirements.
Dallas-Fort Worth, Texas, Us
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Sergio Correa works for American Airlines.
Sergio Correa is listed as Infrastructure Engineer - Contact Center IT Infrastructure at American Airlines.
AeroLeads has found 1 work email signal at @aa.com for Sergio Correa at American Airlines.
Sergio Correa is based in Dallas, Texas, United States while working with American Airlines.
Sergio Correa has worked for American Airlines.
You can use AeroLeads to view verified contact signals for Sergio Correa at American Airlines, including work email, phone, and LinkedIn data when available.
Sergio Correa holds Bachelor, Piloto Aviador Comercial De Ala Fija from Escuela De Aviación Mexico.
Sergio Correa is listed with skills including Airlines, Sabre, Aviation, Customer Service, Call Routing, Commercial Aviation, Flight Safety, and Call Centers.
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