Sergio Cortez Email & Phone Number

High Point, Nc, Us

Charlotte, North Carolina, United States

As a Network Operations Center (NOC) Technician, I am responsible for monitoring, maintaining, and supporting network infrastructure to ensure optimal performance and uptime. My key responsibilities include:Network Monitoring and Troubleshooting: Utilize various network monitoring tools to detect and resolve network issues promptly, minimizing downtime and service disruptions.Incident Management: Respond to network incidents and service outages, performing root cause analysis and implementing corrective actions to prevent recurrence.System Maintenance: Conduct routine maintenance and updates on network equipment, servers, and other critical infrastructure components to ensure smooth operations.Documentation: Maintain accurate and up-to-date documentation of network configurations, procedures, and incident reports to facilitate knowledge sharing and continuous improvement.Collaboration: Work closely with cross-functional teams, including IT support, network engineers, and vendors, to resolve complex technical issues and implement network enhancements.

Charlotte, North Carolina, United States

As a Network Operations Center (NOC) Technician, I am responsible for monitoring, maintaining, and supporting network infrastructure to ensure optimal performance and uptime. My key responsibilities include:Network Monitoring and Troubleshooting: Utilize various network monitoring tools to detect and resolve network issues promptly, minimizing downtime and service disruptions.Incident Management: Respond to network incidents and service outages, performing root cause analysis and implementing corrective actions to prevent recurrence.System Maintenance: Conduct routine maintenance and updates on network equipment, servers, and other critical infrastructure components to ensure smooth operations.Documentation: Maintain accurate and up-to-date documentation of network configurations, procedures, and incident reports to facilitate knowledge sharing and continuous improvement.Collaboration: Work closely with cross-functional teams, including IT support, network engineers, and vendors, to resolve complex technical issues and implement network enhancements.

Raleigh, North Carolina, United States

bootcamp at NC State University, focusing on advanced security techniques for Microsoft Windows environments. Gained hands-on experience with Microsoft Defender, BitLocker, network security,Ethical hacking,Cloud Security,Linux and system administration tools. Prepared for real-world challenges through simulated labs and expert-led instruction. CompTIA Security+ certified.