As a Security Solutions Support Specialist at VMRay, I provide technical support and malware analysis to customers. I leverage my strong knowledge of software, networking, and security to troubleshoot, diagnose, and resolve complex issues. I also help facilitate communication between clients and our labs' team regarding false positives & false negatives.I have nearly five years of combined experience in cybersecurity and information technology. In my various roles, I developed skills in cyber defense, security analysis, vulnerability scanning, analyzing malicious PowerShell scripts, Wireshark, SIEM, EDR, SOAR, SAML 2.0 SSO, and multifactor Authentication. I also received multiple awards and recognition for my outstanding work ethic, reliability, and initiative.I hold a Bachelor of Science in Information Systems Technology - Cybersecurity from California State University-San Bernardino, and two Associate degrees in Business Administration and Social & Behavioral Sciences from San Bernardino Valley College. I am committed to staying updated on industry best practices and emerging technologies.My interests lie in Technical Support Engineering, Computer & Network Security, and Information Security Analysis. I strive for excellence and consider myself a team player, capable of leading and collaborating with diverse groups. I'm here to surpass standards, meet deadlines, and boost team morale. I am fully committed and ready to deliver outstanding results.
Listed skills include Project Management, Analytical Skills, Troubleshooting, Communication, and 2 others.
