Oversee and control operations activities including manufacturing, purchasing & inventory, HR, installations, service and maintenance, through efficiency and innovation asserting the values of our company. Scheduled, coordinated, and administered the production, installation, service, and maintenance of elevators product. Coordinated the project requirements, purchasing and delivery of raw materials as per production and installation schedule to ensure project delivery within the allotted budget. Led installers’ crews daily and provide support with problem resolution in a timely manner to ensure the installation schedule is achieved.

Oversaw and provided direct product manufacturing instruction to department quality technicians for a North American industry-leading privately owned Canadian-based automotive steel processing, manufacturing, and distribution company. Organized and planned quality department activities ensuring completion of daily and monthly objectives, coordinated with assistant managers to resolve quality-related problems, and provided support to health and safety. Documented and generated KPI metric reports, SOP improvement charts, and internal audit cycles using ISO 9001; applied FMEA methodologies to develop control plans and complete process risk analysis assessments. Developed product quality planning processes, generated new program projects, performed safety launches, validated, and communicated GD&T, created PFMEA, drafted control plans, defined and tested jigs and fixtures.  Investigated and implemented solutions for internal/customer quality issues; reviewed, contained, and dispositioned non-conforming products; evaluated suppliers’ performance scorecards and developed improvement plans.

Controlled and validated customer product requirements and monitored production quality for one of the world's largest manufacturer and full-service provider of liquid silicone products for the automotive and health industry. Assisted in the APQP process for product development, performed PFMEA, created control plans based on customer specifications and drawings, identified, and implemented specific product tests.  Acquired and submitted regular documentation of PPAP and quality assurance/validation protocols, collaborated with process owners on internal audit program results and created manufacturing improvement actions.  Ensured customer requirements were met at the production level, resolved internal and customer complaints on raw material performance, and collaborated with the team on maintenance and product quality improvements. Provided training sessions regarding quality assurance and control to Quality and Production team members, collaborated with customers in identifying product requirements and critical part features.

Endorsed and sold within the Latin American market, a multilingual web-based work instruction software (VKS) program designed for the manufacturing industry. Introduced and marketed solutions based on customers’ needs with new and current business contract holders, established new business opportunities resulting in an 80% software demo request success rate. Collected and analyzed market and customer intelligence information, acted as a contact between the company and its customers, negotiated terms of the agreement, and closed sales contracts.

Organized and managed the quality assurance and control programs for an internationally recognized corporation that serviced connectors and accessories for energy transmission and distribution networks. Developed and integrated technical support documentation and quality plans, conducted internal process audits and improvement plans, monitored project QA/QC validation according to customer specifications. Evaluated and resolved non-conformance material issues, maintained up-to-date KPI metrics, created improvement outcome strategies, provided status and reports for quality and project review meetings.  Planned and performed finished product quality inspections, tested for dimensional control and defects of raw materials and finished products according to customer specifications, blueprints and associated standards. Monitored and examined product manufacturing processes using FMEA methodologies, facilitated quality awareness and improvement training for staff, and resolved customer complaints.

Monitored and implemented production audits and reviews for an international organization specializing in design, engineering, electro-mechanical and manufacturing services.  Designed and implemented manufacturing quality, environmental, H&S regulations/standards inspections; performed regular audit reviews, submitted detailed reports for departmental managers.  Assisted in the external audits of ISO 9001-14000 with zero nonconformities, inspected products and review processes using PPAP, FMEA and metrics to improve quality based on APQP strategies.  Performed dimensional inspections of products and parts using the FARO equipment, organized, and filed internal and external audit reports and customer feedback reviews to improve process integrity and throughput.

Key Achievement,• Creation and development of 100 business projects were developed as part of the socio-economic reinsertion program.• Creation marketing strategies to promote the ACR programs in the industrial and commercial markets.• Main contact person for the program participant and supporters organization to resolve inquires. • Develop strategies to generate revenues for low-income families by implementing programs to create employment while ensuring the quality of this process according to the Colombian quality standard GP 1000.• Prepare logistics verification and delivery of merchandise and equipment.

• Manage and oversee different quality projects to ensure compliance to codes, standards, regulations, equipment specifications, and QMS requirements. (ISO 9001, 14000, OSHAS 18000 and 5`S) (Kaisen, Six Sigma, Lean Manufacturing, Kanban).• Manage the development and implementation of the QEMS for planning, fabrication, inspection, documentation, and operations activities.•Designing and implementation of operational, logistical and technical procedures for the entire process of collection and transportation of palm fruit oil, increasing operational efficiency by 65% reduction of operational costs by 30%, reducing work accidents reduced by 35%.• Planning and control duties within the QA/QC staff and related work schedules.• Establishing service standards for end users (i.e., internal department or external customer);• Identifying and developing QA/QC personnel training requirements.• Providing leadership, mentorship, and direction of all QA/QC personnel.• Taking full responsibility for hold-point releases once all QEMS functions have been completed and the equipment is ready to go into the next work stage.