- Supervision of commercial goals of 6 bank branches with a total of 80 employees.- Big Data analysis.- Development of commercial campaigns throughout the region.- Coaching and training of bank branch managers and their subordinates.- Market awareness: communication of new market trends and possible risks to the Board of Directors.- Analysis and approval of personal and commercial loans, lines of credit, overdrafts, credit cards.

- From Sep2018 to Jun2020 in charge of a branch with 13 employees. From July2020 to Feb2023 in charge of a branch with 28 employees.- Monitoring and direction of segmented portfolios of Corporate, SME and Retail clients, seeking for the portfolios’ growth maintaining a low delinquency rate.- Developed skills in Human Resources Management.- Strong planification skills to execute tasks on time and allocate resources effectively.- Developed negotiations skills in order to reach agreements that satisfy the parties. Experience in negotiating flexible and non-flexible terms.- Main advisor in the branch for internal and external clients.- First filter of credit and legal risk management regarding new loans and other bank products.- Designated branch officer in charge of prevention of money laundering and terrorist financing.- Market awareness: communication of new market trends and possible risks to senior officers.- Strong critical attitude to promote innovation of processes and development of new solutions.

Management of a corporate client portfolio, including delinquency rate control, trusts management, submission and administration of savings and current accounts, overdraft authorization, and proposal of loans. Developed negotiation skills and customer assistance at a corporate level. Demonstrated strong multitask ability dealing with costumers at desk, via phone calls, and via web chat at the same time. In charge of tutoring new office assistants.

Retail Sales Executive: customer service, credit cards authorization, delinquency rate control, submission and administration of saving accounts, and proposal of loans up to 20.000 dollars (USD).

Various processes including money counting (deposits, cashing checks, money exchange, counterfeit money detection, etc).

Teaching of English to intermediate and advanced class audience. Developed skills to organize and encourage groups up to 20 people.