Responsible for the administration, implementation and management of service processes nationwide seeking operational excellence. Responsible for driving process optimization, operational productivity, and service product marketing programs to grow our business and better serve our customers. Main Responsibilities: - Ensure quality standards of all processes and functions necessary for the execution of the work and customer satisfaction. - Responsible for achieving company goals for profit and asset management, such as workbench analysis, work in progress, general expense management, etc. - Monitor, measure and modify processes to efficiently meet the needs of customers and business objectives. - Manage performance by monitoring the effectiveness and efficiency of the service team in relation to the client's objectives and management plans. - Maintain customer satisfaction by investigating concerns, implementing corrective actions and communicating with internal customers and employees as needed. - Lead the supervisors from all regions within Brazil and their team of field technicians, as well as internal staff. - Responsible for the administration of security programs and environmental policies. In addition to monitoring the necessary trainings of the team. - Share best practices to create high-performance teams, support organizational change and transformation projects that support the business. Work collaboratively to develop and implement organizational capacity strategies.

Responsible for all Technical Support in the Services Brazil area.Main Responsibilities: - Organize technical training for the Services team (technicians and engineers) and corporate customers; - Analysis and distribution of information such as Service Bulletins and Manuals to all technical areas; - Technical support during emergencies to technicians, installers and customers; - Coordinate the resolution of problems related to the installation and operation of specific software used by technicians; - Monitor and collect solutions of chronic problems of the imported machines acting directly with the Technical Support team of the factories outside Brazil; - Contribute to the company's safety objectives and performance improvement in EHS;

Responsible for working with service managers to drive consistency and productivity improvements in the Latin American Services organization by implementing service-related systems. Provide regional service teams with process standardization, application deployment, and end-user support related to current and new systems. Main responsibilities: - Facilitate the standardization of the service process through the implementation of standard applications. - Deploy, train and support the full use of the Demand Flow Service Database (DFSD) for each office. - Work with the Region's Solution Leader to develop standardized service metrics. - Work with service managers to align service operations with productivity metrics.

Responsible for providing professional technical services to customers, technical support and training to service partners and team members, including field technical analysis to solve customer issues, and maintenance and repair procedures throughout the line of precision Air Conditioning within the region of Latin America. Main responsibilities: - Supervise, train and evaluate technically and professionally service partners and other team members; - Conduct technical audits of client's services, working with the sales team for technical evaluation of the facilities; - Work with clients, subcontractors, service partners, and other team members to solve or escalate technical issues.

Responsável por coordenar e supervisionar o time de técnicos da divisão de serviços Brasil, fornecer suporte técnico a clientes, membros do time e divisão de vendas, incluindo revisão de relatórios de campo e apropriado fluxo administrativo de documentações dentro do departamento.Principais responsabilidades: Coordenação, assessoria e supervisão de time de técnicos; Comunicação com clientes em relação a requerimentos de serviços, garantias, operação e manutenção; Determinar necessidades de reparos de maior porte de acordo com documentação de campo; Desenvolvimento e controle de plano anual de gastos, incluindo revisões trimestrais; Implementação do sistema de monitoração remota de clientes que tem contrato de manutenção, resultando em melhoria na qualidade e redução dos tempos de manutenção.