• As a member of the Self-Sufficiency Division, develops comprehensive, system-wide training curriculum to incorporate innovate learning methods. • Assists in the development of holistic quality assurance practices to ensure compliance with federal, state, and local performance measures. • Utilizes data to affect positive change and facilitate continuous quality improvement in casework. Applies a broad range of tools and techniques including policy, process and data analysis, performance and outcome measurement, and project management. • Serves as a trainer and policy expert for all public assistance programs. • Develops and delivers performance-based training curriculum and provides comprehensive public assistance training to new workers, refresher training to experienced staff, and other training as needed or identified through the quality assurance process. • Coach peers regarding performance improvement strategies. Serves as a liaison to State program representatives. • Travel to other offices and regionally within Virginia as required.

• Performs comprehensive assessment of medical, financial and/or employment needs to develop a plan of service to meet the clients need’s.• Advocates for and assists families and individuals in obtaining services (e.g. mental health, alcohol and drug, housing referrals etc.)• Conducts in-depth interviews to determine and reassess eligibility of clients for financial or medical public assistance programs and works with clients to assist in gathering information necessary to establish eligibility. • Applies, explains, and interprets state and local policies to clients, service providers, attorneys, the public and other parties interested.• Performs needs assessment of clients to aid in making appropriate referrals to other services.• Works in a team environment with other public and private service providers. • Coordinates and manages clients’ participation in a variety of services. Uses various forms of automated technology to document, obtain, and verify information and to generate reports. • Use automated technology and system programs to execute daily operations and reports such as: Prodagio, sPider, VaCMS, ADAPT, MMIS.• Senior leader of a unit comprised of 5-6 team members. • Maintain quality and accuracy of randomly selected cases by checking 2-4 cases per month of each team member.

• Accurately processed over 100 insurance claims/letters per week. • Actively interacting and coordinating with prospective patients for initial exams and consultations. • Handle any incoming and outgoing referrals on behalf of the Doctor.• Respond to patient and administrative needs and deliver high quality service and results in a timely manner. • Conducted market research to improve quality of materials while saving the office approximately $1200 per month. • Maintained and updated database containing over 1,000 patient records. • Coordinated logistics for daily and monthly meetings between all team members. • Maintained security compliance on all office software for over 10 computer stations.• Effectively used Microsoft Office Suite to prepare invoices, memos, and communications for all office members. • Created and presented PowerPoint presentations for monthly seminars. • Oversaw all administrative efforts between six team members.• Maintained and updated the electronic office calendar between all office members and one physician.