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Sergio G. Email & Phone Number
Customer Service Manager
at
NationsBenefits
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Service Manager
Location
New York City Metropolitan Area, United States, United States
Company size
Who is Sergio G.? Overview
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Quick answer
Sergio G. is listed as Customer Service Manager at NationsBenefits, a company with 1061 employees, based in New York City Metropolitan Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Sergio G..
Sergio G. previously worked as Customer Advocate Manager at General Vision Services and Customer Experience Manager at Fareportal. Sergio G. holds Bachelor Of Business Administration - Bba, Business Administration And Management, General from Universidad Tecnológica De México.
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NationsBenefits
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Profile bio
About Sergio G.
As an accomplished Customer Experience Manager (CXM), I am deeply passionate about enhancing brand interactions through innovative process design and implementation. My expertise lies in developing and executing customer-centric strategies that drive transformative results for businesses. With a proven track record of identifying critical pain points and establishing solutions, I have consistently elevated customer satisfaction and loyalty.
Current workplace
Sergio G.'s current company
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Nationsbenefits
7 roles
Sergio G. work experience
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Customer Advocate Manager
Current- As a Customer Advocate and Manager at GVS Vision Insurance Company, I lead a dedicated team of six call center agents. Over the past months, I have spearheaded significant initiatives to enhance both operational.
- Mitigated Risks and Ensured Compliance. Successfully navigated complex HIPAA and PII regulations to minimize risks and ensure rigorous compliance, safeguarding sensitive customer information.
- Leadership and Team Management.Effectively led a team of 6 Customer Advocate Executives, fostering a collaborative environment that drove high performance and achievement of key objectives.
- Training and Development. Expertly trained, coached, and directed the Customer Advocate Team, aligning their efforts with the company’s strategic priorities and enhancing overall team effectiveness.
- Continuous Improvement. Identified and addressed areas for improvement to deliver exceptional service and support, elevating the customer experience to a world-class standard.
- Process Design and Implementation. Designed and implemented streamlined processes, CRM solutions, and best practices across the Customer Service team, resulting in increased operational efficiency and customer.
Mar 2024 - Present
Customer Experience Manager
My work involves ensuring that our company provides exceptional customer experiences at every touchpoint. I start by understanding customer needs, analyzing feedback and data to identify areas for improvement. Collaborating with different departments, I align processes with our customer-centric goals and drive a positive and consistent customer experience..
Jul 2015 - Mar 2024
Call Center Supervisor
As the 10th employee of a start-up company in Mexico, I was responsible for leading and successfully implementing multiple comprehensive onboarding projects, two small contact centers in Mexico, consisting of 20 inbound call agents and 20 data entry specialists each. I introduced innovative typing techniques, able to speed up provider payments, improve.
Aug 2006 - Nov 2014
Customer Relations Specialist/ Facilitator
I began my career as a Lost Baggage Representative where I quickly learned how to handle difficult situations with finesse. I then transitioned to a Reservations Representative, where I excelled in first-call resolution and exceeded the team´s average answered calls.As I progressed, I took on the pivotal role of a Customer Relations Specialist, where I was.
May 1999 - Aug 2006
English Teacher
Bonampak Elementary School
I served as an English teacher at an elementary school, instructing students ranging from 4th to 6th grade.
Nov 1995 - May 1999
English Translator
Rak Sistemas Electricos S.A. De C.V.
In charge of translating electric product manuals from English to Spanish.
Nov 1990 - Aug 1991
3 education records
Sergio G. education
Bachelor Of Business Administration - Bba, Business Administration And Management, General
High School
Sep
Education record
Alvarado Intermediate School
FAQ
Frequently asked questions about Sergio G.
Quick answers generated from the profile data available on this page.
What company does Sergio G. work for?
Sergio G. works for NationsBenefits.
What is Sergio G.'s role at NationsBenefits?
Sergio G. is listed as Customer Service Manager at NationsBenefits.
Where is Sergio G. based?
Sergio G. is based in New York City Metropolitan Area, United States, United States while working with NationsBenefits.
What companies has Sergio G. worked for?
Sergio G. has worked for Nationsbenefits, General Vision Services, Fareportal, Delta Dental Insurance Company, and United Airlines.
How can I contact Sergio G.?
You can use AeroLeads to view verified contact signals for Sergio G. at NationsBenefits, including work email, phone, and LinkedIn data when available.
What schools did Sergio G. attend?
Sergio G. holds Bachelor Of Business Administration - Bba, Business Administration And Management, General from Universidad Tecnológica De México.
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