Sergio Hilao Email and Phone Number
Results-driven IT graduate with a strong background in business process outsourcing, specializing in technical support and customer service. Dedication and a goal-oriented mindset drive me to consistently exceed client expectations by proactively solving complex problems and providing strategic solutions. Recognized for consistently going the extra mile to ensure exceptional service delivery. Thriving in fast-paced environments, I am highly adaptable to change, facilitating seamless transitions and maximizing productivity.
Empoweru, Inc.
View- Website:
- empoweru.com.ph
- Employees:
- 11
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Technical Support RepresentativeEmpoweru, Inc. Jul 2024 - PresentTaguig, National Capital Region, Philippines
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Information Technology AssociateTop Realty Corporation Feb 2024 - May 2024Tower 1, Unit 2218, 22Nd Floor, High Street South Corporate Plaza, 26Th St, Taguig, Metro ManilaTop Realty is your real estate partner to expedite buying, leasing, and selling your property. Brand New and Resale Condominiums,House and Lot For Sale. -
Financial AdvisorAia Jun 2023 - Dec 2023Quezon City, National Capital Region, Philippines -
Technical Support RepresentativeTaskus Oct 2021 - Aug 2023• Responded promptly and professionally to customer inquiries and technical issues through chat and email, maintaining clear, concise, and accurate communication.• Analyzed customer descriptions of technical problems, employing problem-solving skills to diagnose and identify root causes.• Provided step-by-step written instructions to guide customers through troubleshooting processes, empowering them to independently resolve technical issues. -
Technical Support RepresentativeConcentrix Inc. Mar 2021 - May 2021Pasig, National Capital Region, Philippines• Interacted with customers via phone and email to comprehend and diagnose technical issues.• Analyzed and diagnosed technical problems encompassing software, hardware, and services, leveraging available resources, documentation, and troubleshooting tools.• Guided customers through step-by-step troubleshooting processes, ensuring clear and concise communication for effective issue resolution. -
Customer Service RepresentativeResultscx Jul 2019 - Aug 2020Pasig, National Capital Region, Philippines• Delivered exceptional customer service by promptly and courteously addressing inquiries via phone.• Actively listened to customers, demonstrating empathy and patience to understand their needs and concerns. -
Technical Support Representative24-7 Intouch Dec 2018 - Mar 2019Quezon City, National Capital Region, Philippines• Responded to customer inquiries and concerns through email in a timely and courteous manner.• Provided accurate and helpful information about products/services to customers.• Troubleshot and resolved customer issues, striving for first contact resolution.
Sergio Hilao Education Details
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Bachelor'S Degree In Information Technology
Frequently Asked Questions about Sergio Hilao
What company does Sergio Hilao work for?
Sergio Hilao works for Empoweru, Inc.
What is Sergio Hilao's role at the current company?
Sergio Hilao's current role is Technical Support Representative at EmpowerU, Inc..
What schools did Sergio Hilao attend?
Sergio Hilao attended Sti College.
Who are Sergio Hilao's colleagues?
Sergio Hilao's colleagues are Christopher Domingo, Melody Veloria, Jose Junry Butil, Raymond Concepcion, Rafael Jhon Reyes, Monica Tanghal, Shawn Matthew Relosa.
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Sergio Hilao
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