Sergio López Email and Phone Number

The inventor of cellular bonding, High-quality live video solutions. With over 3,000 customers in 130+ countries, LiveU’s technology is the solution of choice for global broadcasters, news agencies, sports and entertainment streaming live video to TV, mobile, online and social media. LiveU units are used to cover all the major news, sports and entertainment events worldwide. Winner of the 71st Annual Technology & Engineering Emmy® Awards in recognition of its innovation and achievement in… Show more The inventor of cellular bonding, High-quality live video solutions. With over 3,000 customers in 130+ countries, LiveU’s technology is the solution of choice for global broadcasters, news agencies, sports and entertainment streaming live video to TV, mobile, online and social media. LiveU units are used to cover all the major news, sports and entertainment events worldwide. Winner of the 71st Annual Technology & Engineering Emmy® Awards in recognition of its innovation and achievement in Video over Bonded Cellular Internet (VoCIP)technology.• Provide training and support to distributors and customers around the globe• Ensure adherence to all processes and policies for customer response, follow-up, and incident resolution.• Identify, analyze, and resolve technical and non-technical issues accurately and in a timely manner.• Resolve product and/or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem• Support knowledge base development.• Ensure customer service excellence by monitoring tickets and calls, and reviewing customer feedback.• Develop and document process and procedural enhancements• Work closely with numerous stakeholders and departments within the company (Sales, MIS, Operations)• Provide a wide variety of services related to LiveU’s products Show less

Global insurance brokerage, risk management, and consulting firm, provides retail and wholesale property and casualty brokerage, alternative risk transfer services, employee benefit consulting, and actuarial services. Present in more than 20 countries; more than 20,000 employees worldwide Recognized by the Ethisphere Institute as a World's Most Ethical Company.• Provide technical support and consulting services in all IT-related matters.• Respond to queries received in the Help… Show more Global insurance brokerage, risk management, and consulting firm, provides retail and wholesale property and casualty brokerage, alternative risk transfer services, employee benefit consulting, and actuarial services. Present in more than 20 countries; more than 20,000 employees worldwide Recognized by the Ethisphere Institute as a World's Most Ethical Company.• Provide technical support and consulting services in all IT-related matters.• Respond to queries received in the Help Desk and accurately sort, prioritize and record service requests.• Work with users to properly diagnose the nature of their problems and to resolve software, hardware and mobile device issues.• Hardware and applications support.• Responsible for image creation, configuration and deployment of new workstations.• Manage and control the organization's hardware inventory 215 Assets.• First and second level technical support.• Define and implement continuous improvement initiatives for the support service line (Innovation).• English proficient spoken and written.• Coordinates as smart hands with different technology workgroups.Achievements• I implemented the Service Management Software for Help Desk service.• I stabilized the incident closure process by complying with the defined SLAs, making effective follow-up, and maintaining the defined attention times, based on best ITIL practices. • I was in charge of the periodic implementation of surveys obtaining results for improvements in the Help Desk processes.• Centralized information of 215 technology assets from an excel to a WEB application.• I also was in charged to updated the assigned applications list to end-users and applied improvements to the In-coming and Out-going process. Show less

National company dedicated to the outsourcing of production processes, maintenance, basic and detailed engineering and auditing of hydrocarbon projects. Its current operation is concentrated in Colombia, Mexico, Peru and Spain. With annual sales of approximately US 100 million, it currently has more than 1,200 employees at four (4) latitudes.• Coordinate the Support Analysts at headquarters, to guarantee attention to internal customer requests.• Define and implement continuous… Show more National company dedicated to the outsourcing of production processes, maintenance, basic and detailed engineering and auditing of hydrocarbon projects. Its current operation is concentrated in Colombia, Mexico, Peru and Spain. With annual sales of approximately US 100 million, it currently has more than 1,200 employees at four (4) latitudes.• Coordinate the Support Analysts at headquarters, to guarantee attention to internal customer requests.• Define and implement continuous improvement initiatives for the support service line (Innovation).• Centralize, analyze and scale all Headquarters IT requirements, according to the needs of the Company.• Guarantee the registration of the requests in the help desk tool, controlling the attention times and generating reports for analysis and later decision making.• Search for the required hardware for the organization, evaluating it, negotiating it and ensuring the best alternatives in the market, in scope and cost.• Supporting the purchasing process by creating the purchase requisition (SAP) and following it up to service acceptance.• Manage and control the organization's hardware inventory 824 Assets.• Manage contracts with computer equipment rental providers. Achievements• I controlled the company´s assets.• I updated the assets and inventories of 824 computers between own and rented.• I implemented the Service Management System Help Desk applying ISO 20000.• I defined periodic preventive and corrective maintenance plans for computer equipment.• I stabilized the incident closure process by complying with the defined SLAs, making effective follow-up, evacuating 90 tickets and maintaining the defined attention times.• Managed the Office365 Administration Portal.• Participate in the definition of the document for project management of the IT area.• Creation of manuals for specialized CAD/CAE applications Show less

Multinational company dedicated to the sale and distribution of nutritional products that offers a commercial opportunity to its independent distributors. Present in more than 90 countries; more than 8,000 employees worldwide and listed on the New York Stock Exchange (NYSE: HLF) with net sales of approximately US 4.5 billion per year.• Responsible for coordinating the operation of software and hardware and implementing information system projects, in accordance with corporate policies… Show more Multinational company dedicated to the sale and distribution of nutritional products that offers a commercial opportunity to its independent distributors. Present in more than 90 countries; more than 8,000 employees worldwide and listed on the New York Stock Exchange (NYSE: HLF) with net sales of approximately US 4.5 billion per year.• Responsible for coordinating the operation of software and hardware and implementing information system projects, in accordance with corporate policies and good ITIL practices.• Ensure the availability and functionality of the IT platform in Colombia.• Review of contracts and contact with suppliers.• Leader of technical support, metrics reporting, contract review and vendor contact.• Budget creation and execution. Opex, Capex.• Support the different IT service lines in the installation and configuration of applications on the servers and other physical equipment.• Verify and monitor the execution of information backups.• Control and validation of traffic and availability of Internet links.• Coordinates as smart hands with different technology workgroups• Creation and follow-up of requisitions in ERP (Oracle).Achievements• I lead IT infrastructure projects to support events held twice a year optimizing human and technological resources generating a savings per event of US 2500.• I did the negotiation for cost reduction and bandwidth improvement in Internet links in all locations in Colombia generating a saving of US$ 7500 per year.• Achieved the purchase and negotiation for the technological renovation of the equipment assigned to end users in Colombia for US$ 90,000.• I managed to reduce assigned incidents by increasing the number of tasks by applying ITIL best practices and training end users. Show less

Leading multinational marketing execution company. It offers integral advertising solutions, managing brand experiences that cover the main markets of the world. Managing all aspects of marketing campaigns from start to finish. More than 5,000 employees worldwide. • Review of contracts and contact with suppliers.• Provide technical support and consulting services in all IT-related matters.• Respond to queries received in the Help Desk and accurately sort, prioritize and record… Show more Leading multinational marketing execution company. It offers integral advertising solutions, managing brand experiences that cover the main markets of the world. Managing all aspects of marketing campaigns from start to finish. More than 5,000 employees worldwide. • Review of contracts and contact with suppliers.• Provide technical support and consulting services in all IT-related matters.• Respond to queries received in the Help Desk and accurately sort, prioritize and record service requests.• Work with users to properly diagnose the nature of their problems and to resolve software, hardware and mobile device issues.• Hardware and application support.• Responsible for image creation, configuration and deployment of new workstations.• Active Directory Administration.• Office 365 Administration Portal.• Management of storage and backup systems.Achievements• I lead project of implementation and purchase of IT Infrastructure equipment (Server, Switch, Access Points, UPS) for a value of US 30,000.• I did the negotiation for cost reduction and bandwidth improvement in the Internet link generating a saving of US 1,300 per year.• I lead equipment standardization project by preparing a total of 60 computers for end users. Image creation, profiling, disk encryption and Office 356.• I generated direct reports and project management in English Show less

National company dedicated to the outsourcing of production processes, maintenance, basic and detailed engineering and auditing of hydrocarbon projects. Its current operation is concentrated in Colombia, Mexico, Peru and Spain. With annual sales of approximately US$ 100 million, it currently has more than 1,200 employees at four (4) latitudes.• Control and manage 2D and 3D design applications.• Licensing and asset management.• First and second level technical… Show more National company dedicated to the outsourcing of production processes, maintenance, basic and detailed engineering and auditing of hydrocarbon projects. Its current operation is concentrated in Colombia, Mexico, Peru and Spain. With annual sales of approximately US$ 100 million, it currently has more than 1,200 employees at four (4) latitudes.• Control and manage 2D and 3D design applications.• Licensing and asset management.• First and second level technical support.• Contact with suppliers inside and outside the country English/Spanish.• Office 365 Administration.• Share Point 2013 Administration.• Antivirus Console Management.• Video Conferencing Administration.• SysAid Help Desk Collaboration Tool Administration and Parameterization.Achievements• I migrated and centralized licensing of specialized applications.• Generate manuals and instructions for the configuration of specialized applications CAD/CAE.• Parameterize and define SLAs for the Sysaid collaborative tool.• I controlled the company´s inventory as leasing; 1950 equipment.• I managed Cisco Call Manager.• I managed Active Directory 2012. Show less

National company dedicated to the outsourcing of production processes, maintenance, basic and detailed engineering and auditing of hydrocarbon projects. Its current operation is concentrated in Colombia, Mexico, Peru and Spain. With annual sales of approximately US$ 100 million, it currently has more than 1,200 employees at four (4) latitudes.• Application Management and Licensing.• First and second level support (operating system, applications).• Contact with suppliers inside… Show more National company dedicated to the outsourcing of production processes, maintenance, basic and detailed engineering and auditing of hydrocarbon projects. Its current operation is concentrated in Colombia, Mexico, Peru and Spain. With annual sales of approximately US$ 100 million, it currently has more than 1,200 employees at four (4) latitudes.• Application Management and Licensing.• First and second level support (operating system, applications).• Contact with suppliers inside and outside the country.• Technical support and maintenance of physical infrastructure (access control, air conditioning, sensors and alarms, UPS, structured cabling).• End-user technical support (software problems, antivirus, applications, Office, printers, etc.).• Preventive maintenance of computer equipment.• Updating of computer equipment.• SysAid Help Desk System Administration.• Case assignment, computer equipment reinstallation.• Preparation of equipment for delivery to users • Equipment inventory control and asset management (referrals, delivery letters, equipment resumes)• Rental of computer equipment, reception and verification of equipment (rental and/or purchase)• Cisco Call Manager Administration• Creating and configuring images for operating system reinstallation• Create folder structure for the different projects on the servers and active directory as well as give permissions to access these folders and control their reading or writingAchievements• Lead North Point Headquarters. • Lead equipment exchange as leasing for 250 users• Migrate Lotus Notes to Exchange email client Show less

National company dedicated to the outsourcing of production processes, maintenance, basic and detailed engineering and auditing of hydrocarbon projects. Its current operation is concentrated in Colombia, Mexico, Peru and Spain. With annual sales of approximately US$ 100 million, it currently has more than 1,200 employees at four (4) latitudes.Achievements• Participate in the merger of Inelectra, Petrotiger and Gómez Cajiao companies from start to finish of the project… Show more National company dedicated to the outsourcing of production processes, maintenance, basic and detailed engineering and auditing of hydrocarbon projects. Its current operation is concentrated in Colombia, Mexico, Peru and Spain. With annual sales of approximately US$ 100 million, it currently has more than 1,200 employees at four (4) latitudes.Achievements• Participate in the merger of Inelectra, Petrotiger and Gómez Cajiao companies from start to finish of the project, relocating 500 users. Show less