Sergio Litvac
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Sergio Litvac Email & Phone Number

Lecturer at post-graduation programs: Customer Sat and Public Opinion classes at Escola de Comunicações e Artes (ECA-USP)
Location: São Paulo, São Paulo, Brazil 10 work roles 4 schools
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Current company
Escola de Comunicações e Artes (ECA-USP)
Role
Lecturer at post-graduation programs: Customer Sat and Public Opinion classes
Location
São Paulo, São Paulo, Brazil

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Sergio Litvac is listed as Lecturer at post-graduation programs: Customer Sat and Public Opinion classes at Escola de Comunicações e Artes (ECA-USP), based in São Paulo, São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Sergio Litvac.

Sergio Litvac previously worked as Market Research Advisor at Associate To Market Research Boutiques In B2B And B2C Projects and Lecturer at post-graduation programs: Customer Sat & Public Opinion classes at Escola De Comunicações E Artes (Eca-Usp). Sergio Litvac holds Mba, Business Administration / Management from Universidade De São Paulo.

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About Sergio Litvac

Sergio Litvac is a Lecturer at post-graduation programs: Customer Sat and Public Opinion classes at Escola de Comunicações e Artes (ECA-USP). He possess expertise in consumer behaviour, customer insight, marketing research, market research, segmentation and 24 more skills.

Listed skills include Consumer Behaviour, Customer Insight, Marketing Research, Market Research, and 25 others.

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Escola de Comunicações e Artes (ECA-USP)
Escola De Comunicações E Artes (Eca-Usp)
Lecturer at post-graduation programs: Customer Sat and Public Opinion classes
State of São Paulo, Brazil
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10 roles · 33 years

Sergio Litvac work experience

A career timeline built from the work history available for this profile.

Market Research Advisor

Current
Associate To Market Research Boutiques In B2B And B2C Projects

São Paulo Area, Brazil

  • Designing ad-hoc methodologies / proposals
  • Conducting B2B C-level interviews
  • Analysis and presentations to executive teams
Jan 2018 - Present

Business Director - Client Services | Loyalty (Customer Experience And Employee Engagement)

Ipsos

São Paulo Area, Brazil

  • Member of the Global Financial Services steering group and Member of Loyalty / Customer Experience (CX) Business Unit Management Board in Brazil - the global leader in customer experience measurement and management.
  • Financial Sector across Ipsos Business Units (Loyalty, Public Affairs, Marketing and Communication)
  • Global Key-Accounts in Financial Services and FMCG industries Main achievements:
  • Implementation of the CX narrative and solutions / methodologies in Brazil (relational and transactional approaches / EFM VoC programs, mystery shopping):
  • Led the integration of Ipsos and Synovate CX/Loyalty business with highest success in Brazil: clients, revenues and talent retention
  • Driving Account Directors and Managers in business developments with new and current clients in leading project programs, providing valuable insight and business recommendations: linking research results with business.
Jan 2012 - Dec 2017

Vp Client Services And Practice Leader

Synovate

São Paulo Area, Brazil

Dec 2010 - Dec 2017

Head Of Project Director Team

Ipsos

São Paulo Area, Brazil

2008 - Dec 2010

Research Director - Ipsos Loyalty

Ipsos
Jan 2004 - 2008

Market Research Manager

Colgate-Palmolive

São Paulo Area, Brazil

Management of the Oral Care Market Research & Consumer Insight DivisionMember of the B.I.G. (Brand Innovation Group) for the development of new products in dental cream category

Jan 2003 - Jan 2004

Research Director

The Gallup Organization

São Paulo Area, Brazil

  • Member of the Executive Board (Brazil) - part of the leading team that restructured the company in BrazilManagement of the research team focusing in 3 areas of expertise:
  • Brand Management and Equity Research
  • Customer Engagement (Satisfaction & Loyalty Management integrated with Business Outcomes)
  • Employee EngagementAwarded for Excellence Performance and Leadership in May 2002 - Latin American Consultants’ Conference; December 2001 – All Star Performance; July 2000 – Latin American Researchers’ Conference.
Jan 1998 - Dec 2002

Ad-Hoc Market Research Manager

Acnielsen | Cbpa

São Paulo Area, Brazil

1993 - 1997 ~4 yrs
4 education records

Sergio Litvac education

Mba, Business Administration / Management

Universidade De São Paulo

MBA In-Company – FIA / USP: “Aperfeiçoamento em Estratégias Gerenciais”

Master Degree, Business Administration

Fgv - Fundação Getulio Vargas

Master Program in Business Administration - FUNDAÇÃO GETÚLIO VARGAS / SP - Specialization: Planning, Organization and Human Resources

Master'S Degree, Business Administration And Management, General, 1St Semester 1993 - Programa De Intercâmbio De Mestrado

Copenhagen Business School

MBA Specialization Course in CBS - COPENHAGEN BUSINESS SCHOOL / Denmark: International Marketing, International Industrial Analysis.

FAQ

Frequently asked questions about Sergio Litvac

Quick answers generated from the profile data available on this page.

What company does Sergio Litvac work for?

Sergio Litvac works for Escola de Comunicações e Artes (ECA-USP).

What is Sergio Litvac's role at Escola de Comunicações e Artes (ECA-USP)?

Sergio Litvac is listed as Lecturer at post-graduation programs: Customer Sat and Public Opinion classes at Escola de Comunicações e Artes (ECA-USP).

Where is Sergio Litvac based?

Sergio Litvac is based in São Paulo, São Paulo, Brazil while working with Escola de Comunicações e Artes (ECA-USP).

What companies has Sergio Litvac worked for?

Sergio Litvac has worked for Escola De Comunicações E Artes (Eca-Usp), Associate To Market Research Boutiques In B2B And B2C Projects, Ipsos, Synovate, and Colgate-Palmolive.

How can I contact Sergio Litvac?

You can use AeroLeads to view verified contact signals for Sergio Litvac at Escola de Comunicações e Artes (ECA-USP), including work email, phone, and LinkedIn data when available.

What schools did Sergio Litvac attend?

Sergio Litvac holds Mba, Business Administration / Management from Universidade De São Paulo.

What skills is Sergio Litvac known for?

Sergio Litvac is listed with skills including Consumer Behaviour, Customer Insight, Marketing Research, Market Research, Segmentation, Advertising Research, Analytics, and Consumer Behavior.

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