Operations & Supply Chain Manager- Oversee daily operations, including order processing, shipping, and logistics coordination.- Plan capacity to meet demand forecasts and sales targets.- Manage departmental costs and forecasting.- Support the General Manager with P&L management to stay within budget.- Implement initiatives to streamline operations, reduce costs, and enhance productivity.- Recruit, train, and manage operations and supply chain professionals.- Ensure compliance with health and safety standards.- Oversee warehouse operations and optimise inventory and logistics.- Plan and manage logistics for timely, cost-effective deliveries.- Provide necessary stock documentation for destinations.- Manage UK and international inventory purchasing.- Schedule and book container shipments on Sage.- Optimise supply chain processes: sourcing, procurement, inventory, and distribution.- Monitor the supply chain for improvements and cost savings.- Ensure timely, quality deliveries from suppliers.- Negotiate favourable terms and pricing with suppliers.- Manage customer inventory.- Conduct comprehensive stock-takes every three years.- Ensure compliance with industry quality and safety standards.- Perform PVA quarterly reconciliation.- Conduct risk management and assessment.-Hardware Maintenance: Maintain and upgrade hardware for optimal performance.-Security Management: Protect data and systems from cyber threats.-Backup and Recovery: Ensure data recovery for emergencies.-User Support: Provide technical support for employees.-Technology Planning and Procurement: Develop technology strategies aligned with company goals.

Supporting and leading a variety of day-to-day operations across our teams(Finance, Procurement and Operations)Set up new processes & procedures to streamline and improve the functions within operation including digitalising all our processes Implemented Slack to drive communication improvements communicate internally and with clients.Introduced Auto-Entry to remove the need for manual invoice entry resulting in less mistakes allowing for real-time forecasting.Monitoring shipments from oversees to ensure they arrive within schedule including international shipping containers.Development partnerships with couriers to ensure prompt deliveries to all clients worldwide whilst being competitive on priceAccount receivable, payable using Sage50 Accounts.Controlling credit and chasing debt.Payment and bank reconciliations as well as daily FX as wellFinding low cost high profit product lines to ensure increased company profit.Processing other sales leads and managing

Supporting the general managers with operations of the hotel during the night shift. Completing the night audit and end of day reportInvestigate any anomalies found between daily reports and takings.Run EOD computer functions so they are complete by the end of the shift.Maintaining records of hotels rates to ensure guests are being charged accordingly. Update all banking records for all parts of the business Ensuring that the hotel’s operations run as smoothly during the night as during the dayChecking that all guest bills are settled prior to departure by a valid method of paymentReporting on Food & Beverage transitions ensuring voids or corrections and allowances are all accounted forResponsible for the banking while on shift, including float outages, petty cash, and credit card transactions.Managing End Of Month reporting.Seek any maintenance issues and log in Opera and MircosEndeavour to improve the hotel’s efficient operations and knowledge of my own function.Ensuring that all the BACS, Ledger and Stripe payments are settled correctly and report any anomalies to accounts and deputy general manager Ensure that Front Office, Food & Beverage and Events are all balanced to zero, send the daily reports to the group general manager.Some management duties when the night manager is offResponsible for training as an auditor and some light, management duties for the night shift

Greet guests on arrivalEnsure that the highest levels of customer care and service are maintained at all times Entertainment and travel adviser (restaurants, bars, theatres tickets, tours etc.)Passing my passion for travel on to some of my guests by arranging the best VIP packagesConduct regular site inspections and operations.Deal effectively with complaints, take the correct action and remain courteous at all timesCorrect reporting of any security/Health & Safety issues, incidents and complaints and taking appropriate action in the event of an emergencyResponsible for the site fire and emergency policy and procedures ensuring that relevant preventative measures are always undertakenGive a clear and concise handover at the end of the shift, highlighting any events that have occurred and forthcoming events.Constantly looking at ways to improve service within the department, collecting customer feedback and implementing an action plan to ensure future customer stays are of the highest standard.

Supervise the different stores and assist the store’s manager with all the goods and beverages received at Tate Catering for Tate Modern, Tate Britain, Tate Liverpool, Tate St. Ives, and Fitzwilliam’s museumPerform all relevant duties on behalf of the store’s manager when required and in his absenceReconciliation accounts weekly and monthly basis Ensure that all goods received are checked for quality, quantity and invoiced at the agreed prices.Maintain accurate and up-to-date records of all transactionsAssist the store’s manager in updating weekly prices on order stock sheets Ensure all transfer sheets are correctly processed including checks on the front of houseEnsure all stock is stored safely and securely at correct stock is rotated in all back houseLiaise with our accounts department to ensure that all costs are accurate to the specified month in accordance with your own purchasing recordsWork with the accounts department to reconcile any discrepanciesDirect management of some store staff including rota management, product and brand training as well as personal development.

Pick, pack and post all orders for the Distribution departmentEnsure all goods are packed as efficiently and carefully as possiblePrepare daily UPS pickups Post daily invoice batchesResponsible for the tidiness and overall integrity of the warehouseLead the quarterly stock takes of the entire warehousePerform rolling stock takes on specific areas on a regular basis to ensure tight stock control Receive stock orders and perform necessary updates in the stock management systemMonitor stock levels and inform the department of any new orders that need to be placed Operate machinery in accordance with company training standards and safety regulations to fulfil mail-outs as and when required. Responsible for receiving/checking/storing/signing for of all deliveries for distribution department and notifying a manager immediatelyEnsure third parties are notified when packages arrive for other parts of the company

Opening and closing bars, entertainment and pool areas.Rotas and scheduling of my team.Managing and developing a team of 15 members of staff.Being the only point of contact for service during the American Summit following intense protocol and security training.Supervising all major events at the hotel (Up to 700 guests at any one time)Overseeing deliveries, stocktaking and managing invoicing as well as reorder of supplies.