Incident management and resolution.• ON-SITE AND REMOTE USER SUPPORT• VIP USER SUPPORT• INCIDENT MANAGEMENT VIA TICKETING TOOL (SERVICE DESK).• VPN INCIDENTS SUPPORT (OPENVPN AND SOPHOS VPN).Printer management.• CONFIGURATION AND MAINTENANCE OF HP PRINTERS• HP AND RICOH PRINTER TROUBLESHOOTING.Equipment management:• CONFIGURATION OF NEW EQUIPMENT• PREVENTIVE MAINTENANCE OF EQUIPMENT• REPLACEMENT OF DEFECTIVE HARDWAREServer management• CONFIGURATION AND COMMISSIONING OF NEW SERVERS• PREVENTIVE MAINTENANCE OF SERVERS• OVERHAUL OF OBSOLETE HARDWARE AND REPLACEMENT WITH NEW HARDWARE.Office 365 administration• USER MANAGEMENT (REGISTRATION AND DEREGISTRATION)• SHARED MAILBOX MANAGEMENT• TWO-FACTOR MANAGEMENTSophos antivirus administration• ANTIVIRUS INSTALLATION ON COMPUTERS AND SERVERS• INCIDENT MANAGEMENT IN SOPHOS CONSOLE• BITLOCKER MANAGEMENT IN SOPHOS CONSOLEManagement of mobile devices and tablets.• CONFIGURATION OF APPLE AND ANDROID DEVICES• MDM (AIRWATCH) MANAGEMENT AND CONFIGURATION.• MANAGEMENT AND CONFIGURATION OF BACKUPS (ACRONIS CLOUD).Inventory management.• EQUIPMENT TAGGING USING ASSETS• INVENTORY MANAGEMENT USING THE ASSETS FUNCTION OF THE SERVICE-DESK TICKETING TOOL.Windows Administrative Tools.• ACTIVE DIRECTORY• GPO• DHCPJava Programming• CREATION OF A JAVA APPLICATION