Sergio Marquez Email & Phone Number

-Assign and deliver IT assets to users throughout the organization utilizing the company IT ticketing system BMC Footprints-Asset tag and catalog IT hardware following set guidelines and procedures-Maintain IT assets and update the asset database with high levels of accuracy -Troubleshoot and resolve mobile device service/connectivity discrepancies

Washington D.C. Metro Area

-Handle up to 1000 customers daily and customize drinks based on customer preference in a professional fast food coffee-based work environment-Maintain store cleanliness around the clock to meet Quality Assurance Standard Assessment-Assign placement of coworkers to either customer support, food warming station, or drink stations to maximize customer satisfaction and store profit

Fairfax, Va

-Provide Tier 2 desktop support for over 5,000 users to resolve hardware and software issues via email, phone, remotely, and in-person-Image and perform data transfers for several workstations following set guidelines and procedures -Use programs such as Active Directory, Microsoft SCCM, and Sophos to manage end-users profiles and workstations to increase data security and mitigate risk

Washington D.C. Metro Area

-Served as a mentor for new members of the program demonstrating to them how to become leaders -Created and sold art at Eastern Market to raise sales a trip to New Orleans to rebuild houses that had been affected by Hurricane Katrina-Prepared care packages for over 300 children in hospitals and foster homes