Sergio Miranda Email & Phone Number

Handled high incoming call volume in English and Spanish, including escalated callsOperate multiple distinct system simultaneously Streamline process and create SOP (Standard Operation Procedure)Adjudicate claims at 95% accuracy Maintain call handling time at 93% Achievements:Obtained ACA (Accredited Claims Adjuster) licenseRecognize Top performer three years in a row

Create business requirements documents to successfully implement infrastructure system enhancementsDefect identification and testingData analysis and quality assuranceSystem ConfigurationField Failure AnalysisCost Benefit AnalysisGAP AnalysisMentoring and training new analysts on all aspects of Business AnalysisClient relationship managementCross-functional project and team management; Successfully installed 4 new products for multiple clients in one yearSuccessfully implemented conversion project for second biggest client in the companyReceived Employee of the Month three months in a rowSuccessful career progression from a Level I analyst to Level II Assisted in PCI compliant data source

• Create business requirements documents to successfully implement infrastructure system enhancements• Defect identification and testing• Data analysis and quality assurance• System Configuration• Field Failure Analysis• Cost Benefit Analysis• GAP Analysis• Mentoring and training new analysts on all aspects of Business Analysis• Client relationship management• Cross-functional project and team management