Sergio Montoya Email and Phone Number

Independent Automated Teller Machines distributor and seller.

- Contact with users needing technical support with applications such as Jira, Twilio, Alvaria, VPN connections, Watchguard, Windows Remote Desktop Protocol, VoIP, Onedrive, Okta, O365, Microsoft Teams, and Microsoft Exchange. - Perform routine duties associated with ticket creation, CrowdStrike, Teamviewer, Sonicwall, Encore, Sharepoint, Putty, WinSCP, Azure AD, Dynamic Distribution Groups, Security Groups, In-Tune Deployment, Auto-Pilot, Powershell, SQL, Active Directory, Confluence… Show more - Contact with users needing technical support with applications such as Jira, Twilio, Alvaria, VPN connections, Watchguard, Windows Remote Desktop Protocol, VoIP, Onedrive, Okta, O365, Microsoft Teams, and Microsoft Exchange. - Perform routine duties associated with ticket creation, CrowdStrike, Teamviewer, Sonicwall, Encore, Sharepoint, Putty, WinSCP, Azure AD, Dynamic Distribution Groups, Security Groups, In-Tune Deployment, Auto-Pilot, Powershell, SQL, Active Directory, Confluence, Documentation and incident tracking.- Strong written, verbal, and interpersonal skills in person, on the phone, and in chat in both English and Spanish. - Work with a team and independently, in-office and from home.- Assist with various tasks around the facility such as employee and equipment provisioning/deprovisioning of Windows and Mac machines, shipping, asset management, security, and report directly to the Manager of Technology. Show less

- Follow scheduled service requests (on-site, in-house, or remote)- Calling/emailing clients in a friendly and intelligent manner- Manage platforms such as Office 365, G Suite, Azure, Acronis, Datto RMM, Connectwise, and Active Directory- Troubleshoot network devices and peripherals such as routers, switches, WAPs, scanners, printers, and industry-specific devices

- Primary duties consist of performing office or non-manual work directly related to the management or general business operations of FFN/FDR or its customers.- Exercises discretion and independent judgment with respect to matters of significance.- Engage in the ongoing support of all customer feedback channels

- Responsible for teaching English to students age 0 to adult- Creating lesson plans using school materials and textbooks- Participation in school events while socializing and engaging with students and their parentsInventory of school materials- Track student progress and attend weekly meetings

- Support the “tech connect” team within Wells Fargo- Assist with the coordination of the Windows 10 migration- Follow up/coordinate with agents that received new equipment for the migration- Practice good communication and organizational skills- Data Entry for spreadsheets

- Responsible for installation, repair, maintenance, and setup of desktop equipment. - Imaged workstations using Northern Trust proprietary system, software deployment, repair, inventory control. - Installing, troubleshooting, and repairing desktop equipment.- Desktop equipment included cabling systems, terminals, personal computers, voice communication equipment, and laser printers.

- Administers a variety of online exams to Estrella Mountain students- Advises students of testing schedules and procedures- Provides general clerical assistance including typing, filing, answering phones, and processing incoming and outgoing mail- Maintains confidentiality and security of materials and information

- Troubleshooting, maintenance and hardware repairs to Microsoft Server 2008 software and machines- Proficient using KASE management ticket system- Add accounts and grant access in Active Directory-Imaging desktops- Work directly with school administration, district office, food services, and teachers for 4 schools

- Serves as general receptionist, performs data entry and provides quality customer service by phone and in person- Schedules appointments, assesses needs of students and faculty, conducts basic internet searches- Orders supplies, stocks classroom materials and performs other duties as commensurate to grade level