Sergio Moretti Email & Phone Number

Rome

The Customer Sales and Service agent has an extensive knowledge of the airline reservation and ticketing procedures and delivers a high level of Customer Service, meeting the client’s requests quickly and efficiently. In my capacity as Customer Sales and Service agent, I deal with critical situations emerging from service delays or interruption by finding adequate solutions, minimizing or nullifying adverse effects on clients and protecting the company’s revenue. I ensure that all travel and passengers’ documents are in order and meet requirements at the departure and destination points. I accurately recalculate the fares in case of reservation amendments and ensure that cash payment procedures are properly followed. I assist and cooperate with the airport staff, monitor transiting passengers, fill in statistical data and prepare daily reports and handle all extra standard reservation procedures (eg. Olympic and Paralympic group bookings).

Rome

The Analyst of the Reservation Operation Center plays a fundamental role in the process of service recovery and preservation of the customer satisfaction when flight regular schedule is interrupted or slowed down by ordinary or extra ordinary circumstances. The role of the R.O.C. Analyst also includes exploring profit increase opportunities, in cooperation with the airline’s other operational figures, the ROC participates in the reorganization of the original plan of aircraft employment according to the most profitable routes of the moment. In my capacity as ROC, I was an important reference point for all frontline staff, including members of allied airlines.

Rome

Passenger bookings that go beyond the standards of air transport are dealt with by the Special Procedures Office. The Office representatives are required to study and work out travel solutions in cooperation with representatives of aircraft engineering departments, the airline’s medical staff and the airport frontline staff. The Special Procedure office staff holds a significative expertise in terms of air fares, ticketing, a deep knowledge of the airline’s reservation system and considerable communication skills. The Special Procedure office also hosted The SkyTeam Support Desk which was meant to assist and offer service to the frontline staff of all the 19 (at that time) airlines. The Supervisor’s aim is to ensure the fulfilment of the activity targets, the coordination of working shifts, the handling and report of activity data. During the period I fulfilled this position, I cooperated with 20 staff members (Manager, 4 activity analysts and 15 operators).

Rome

The analyst of the Special Procedure office contributes to the development and updating of extra-standard reservation procedures (eg. Passengers carrying on board medical devices, musical instruments or special oversized cabin baggage). As Analyst, I made a daily planning of the office activity and assigned tasks to operators.

Rome

Duties involved the handling of domestic and international reservations, use of airline’s frequent flyer data base, passengers’ reprotection and notification in case of cancellation, delays, overbooking.

Roma, Lazio, Italia

I made a brief experience as cashier at this renowned restaurant located in the southern area of Rome and frequented by a business-type of clientele.

London

The Howard hotel was a five-star luxury hotel, located in the heart of the financial area in London. Thanks to its position it attracted mainly business tourism and stood out for the excellent organization of business meetings. Initially I worked at the Banqueting service as assistant in the setting up of conference rooms, customer reception and then I worked as attendant in the hotel restaurant.

London

The Berkley is a five-star luxury hotel, situated in one of the most elegant areas of London, facing Hyde Park. It is the ideal base for luxury and business tourism. I worked in one of the two hotel restaurants “The Perroquet” and my duties included customer reception, the setting up of the restaurant hall, telephone bookings and customer service.