Sergio Naffarratte Email & Phone Number

Dallas, Texas, United States

United States

• Managed meticulous records for 400 monthly pre-owned vehicle transactions, totaling an inventory value exceeding $1,000,000.
• Processed vendor invoices for 200 monthly vehicle acquisitions, ensuring accurate financial records.
• Coordinated the efficient transportation of 50 pre-owned vehicles to auctions each month while meticulously managing optimal stock levels.
• Implemented a comprehensive vehicle tracking system, ensuring accurate and up-to-date information.
• Collaborated with the inventory team to optimize the physical placement of vehicles.
• Engaged with Mercedes Benz representatives to address operational issues and gather information.

• Assisted 300 customers via phone calls per week, providing guidance and resolving inquiries regarding their accounts, ensuring excellent customer satisfaction.
• Demonstrated strong communication skills, effectively explaining complex account-related information to customers in a clear and concise manner.
• Maintained up-to-date knowledge of company policies and procedures to provide accurate and reliable information to customers.
• Collaborated with the team to resolve escalated customer issues, ensuring prompt resolution and customer retention.
• Developed strong problem-solving skills, identifying customer needs and providingappropriate solutions.

Grapevine, Texas, United States

• Consistently achieved sales targets, working collaboratively with a high-performing team to sell an average of 35 cars per month.
• Provided detailed information to customers regarding BMW vehicles, demonstrating in-depth knowledge of the brand, models, and features.
• Engaged in active listening to understand customer preferences and requirements,ensuring the ability to present the best options tailored to their needs.
• Accompanied customers on test drives, showcasing comprehensive knowledge of the vehicle's capabilities and highlighting why it would be the ideal choice for them.
• Demonstrated expertise in the technological aspects of BMW vehicles, effectively explaining advanced features and assisting customers in understanding their benefits.
• Assisted customers in completing necessary documentation for vehicle purchases, ensuring a smooth and streamlined process.

Grapevine, Texas

• Greeted customers warmly and addressed their concerns regarding vehicle service, providing prompt and courteous assistance.
• Efficiently directed customer vehicles to the appropriate locations, ensuring quickturnaround times and maximum efficiency.
• Assisted in touch-up painting of vehicles, ensuring a high standard of quality and customer satisfaction.
• Performed car washing and detailing tasks, maintaining cleanliness and presentation standards.
• Utilized jump-start equipment to assist customers with battery-related issues, providing timely and reliable assistance.

Lewisville, Texas

• Greeted and assisted customers with their automotive needs, ensuring excellent customer service.
• Conducting billing transactions efficiently and accurately, maintaining a high level of professionalism.
• Managed the inventory of automotive parts and materials, ensuring availability and timely ordering when necessary.
• Performed various automotive maintenance tasks, including oil changes, brake jobs, and tune-ups, adhering to industry standards and safety protocols.
• Assisted with loading and unloading vehicles onto tow trucks, ensuring safe and secure transportation.
• Maintained meticulous records of inventory levels, tracking stock and initiating reordering processes when required.

Lewisville, Texas

Working two summers as an assistant involved creating window and door frames. Helping to install windows in commercial and residential areas. In addition was in charge of installing window gaskets and cleaning work areas by safely disposing of excess materials such as glass and metals.

Bachelor Of Business Administration - Bba, Finance

Activities and Societies: Alpha Tau Omega & Real estate club

Associate Of Arts - Aa, Accounting, Business & Economics Pathway