Sergio Hernandez Ohana Email & Phone Number

Queretaro, Queretaro, Mx

As a Director of Operations, I am responsible for driving collaborative partnerships with prominent customer service companies in the industrial sector, aiming to improve market share and facilitate ongoing expansion. I successfully oversaw and guided the consolidation process between two US companies, overseeing the entire journey from the initial stages to the final merger. Additionally, I implemented a profit-oriented strategy that resulted in a remarkable 20% increase in projected year-end profits.

As the Director of Operations, I played a pivotal role in shaping and advancing the core company's strategy, vision, and direction, particularly in the context of bi-national facilities. During my tenure, I successfully tripled the company's annual revenue by implementing strategic initiatives and driving growth. I spearheaded the launch and development of the company's "Projects" division, resulting in a significant increase of the Average Order Value. Furthermore, I led the planning and execution phase of an Enterprise Resource Planning (ERP) system, thereby upgrading internal processes and communication to enhance overall operational efficiency.

As the Finance and Purchasing Manager, I played a vital role in transforming the start-up's business model and corporate image while implementing efficient remote IT solutions. I successfully connected with industry-leading manufacturers to establish partnerships, allowing the company to access low-cost systems both domestically and internationally. Additionally, I significantly contributed to the company's growth by strengthening sales, surpassing the first-year annual revenue forecast.