Sergio Pena Email and Phone Number
Sergio Pena work email
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Sergio Pena personal email
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Experienced Area Manager with a demonstrated history of working in the restaurants industry. Skilled in Catering, Food & Beverage, Customer Satisfaction, Hospitality Industry, and Franchising. Strong sales professional with a Bachelor of Applied Science (B.A.Sc.) focused in Information Technology from University of Phoenix.
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Yum! BrandsPlano, Texas, United States -
Operations PartnerRestaurant Brands International Apr 2024 - PresentToronto, Ontario, Ca -
Area DirectorFlynn Restaurant Group Mar 2021 - Dec 2023Independence, Ohio, Us -
Area General ManagerNpc International Aug 2016 - Mar 2021Leawood, Kansas, UsProvide leadership for 8 Pizza Hut Restaurant locations in the market with an annual sales volume of 6.7 million dollars.Ensure customer satisfaction, deliver restaurant controllable profit, and meet targeted flow-thru in each restaurant in market.Analyze financial and operation information on an ongoing basis to adjust business plans, labor requirements and operating costs. Identify and execute ongoing opportunities.Coach and train Restaurant General Managers, Assistant Managers, and Shift supervisors for operational excellence. Support national training initiatives and the process for new employee orientation, monitors training processes to ensure quality training of team members and managers.Manage staff, including hiring, disciplinary actions, and implementing processes to increase efficiency and reduce labor costs. -
Area ManagerNpc International Oct 2014 - Aug 2016Leawood, Kansas, UsProvide leadership for 8 Pizza Hut Restaurant locations in the market with an annual sales volume of 5.4 million dollars.Ensure customer satisfaction, deliver restaurant controllable profit, and meet targeted flow-thru in each restaurant in market.Analyze financial and operation information on an ongoing basis to adjust business plans, labor requirements and operating costs. Identify and execute ongoing opportunities.Coach and train Restaurant General Managers, Assistant Managers, and Shift supervisors for operational excellence. Support national training initiatives and the process for new employee orientation, monitors training processes to ensure quality training of team members and managers.Manage staff, including hiring, disciplinary actions, and implementing processes to increase efficiency and reduce labor costs. -
Area CoachAdf Companies Jan 2009 - Sep 2014Fairfield, Nj, UsProvide leadership for 8 Pizza Hut Restaurant locations in the market with an annual sales volume of 7.2 million dollars.Ensure customer satisfaction, deliver restaurant controllable profit, and meet targeted flow-thru in each restaurant in market. Analyze financial and operation information on an ongoing basis to adjust business plans, labor requirements and operating costs. Identify and execute ongoing opportunities. Coach and train Restaurant General Managers, Assistant Managers, and Shift supervisors for operational excellence. Support national training initiatives and the process for new employee orientation, monitors training processes to ensure quality training of team members and managers.Manage staff, including hiring, disciplinary actions, and implementing processes to increase efficiency and reduce labor costs. -
Restaurant General ManagerAdf Companies Jan 2006 - Jan 2009Fairfield, Nj, UsResponsible for training, scheduling and overseeing the daily performance for employees and operations.Responsible for the inventory levels for consumables, cash management. Responsible for interviewing, selection and training of new candidates for various operations at the restaurants, including cooks, cashiers, and customer service positions.Provided constant feedback to management and continued initiatives for business improvement to increase revenue for overall restaurant performance.Liable for overall presentation and success on current shift. Promoted professional restaurant image, including proper uniforms and appearance standards. Responsible for customer satisfaction; handling customer inquiries and conflict resolution for any issues.Ensured general cleanliness and maintenance of all areas and proper sanitary practices. -
Assistant ManagerAdf Companies Mar 2003 - Jan 2006Fairfield, Nj, Us
Sergio Pena Skills
Sergio Pena Education Details
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University Of PhoenixProject Management -
University Of PhoenixInformation Technology
Frequently Asked Questions about Sergio Pena
What company does Sergio Pena work for?
Sergio Pena works for Yum! Brands
What is Sergio Pena's role at the current company?
Sergio Pena's current role is People Leader & Developer.
What is Sergio Pena's email address?
Sergio Pena's email address is se****@****nal.com
What schools did Sergio Pena attend?
Sergio Pena attended University Of Phoenix, University Of Phoenix.
What skills is Sergio Pena known for?
Sergio Pena has skills like Customer Service, Restaurant Management, Restaurants, Inventory Management, Hiring, Customer Satisfaction, Management, Food Service, Hospitality, Food, Food Safety, Employee Training.
Who are Sergio Pena's colleagues?
Sergio Pena's colleagues are John Clatterbuck, Hameed Ud Din Ahmed, Maureen Welch, Dennis Finnegan, Vaibhav Gupta, Corina Metternich, Dieter Mareike.
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