Wfm Scheduling Specialist
Current• Generate and maintain a minimum 28 days published in advance advisor schedules in Impact that meet consumer contact cover requirements in the most efficient manner through optimal allocation of breaks, shift start times, schedule days off and weekend cover.• Ensure rotas reflect a fair allocation of shifts whilst remaining relevant to language operating hours. • Compile and maintain a record of all off-phone requests and ensure they have been appropriately prioritized.• Proactive booking and recording of off-phone activities such as training,meetings, etc. ensuring activities are delivered to a defined plan whilst ensuring consistent delivery of service levels across all channels.• Highlight and make suggestions for utilization of unproductive work time created through periods of low consumer demand.• Ensure all advisor leave balances for the current leave year are accurately reflected in the WFM system.
