Sergio Pratz Email & Phone Number

Berlin, Germany

· Responsible for coordinating the translations of the entire SEO content of kayak.com and associated brands.· Single-handedly accountable for 54% of the translated content of 7 brands, with a focus on marketing and PR initiatives.· Daily tasks include organising translations to 22 languages, including linguistic variants.· Specialised the in the translation of content created in JavaScript, which relies heavily on the use of placeholders.· I am the direct liaison between 10 developers, 5 marketing specialists and 100+ freelancers to deliver translated content.· Regularly present achievements, progress and suggestions to directors and other stakeholders.· Currently working using Smartling and and in-house translation software.

Berlin Area, Germany

· In charge of customer relations for the entire Spanish-speaking market. · Analyse qualitative and quantitative data, as the responsible person for 4 brands, 22 partner companies, 8 locales, and the performance of 2 mobile apps in different markets worldwide.· Overall personal customer satisfaction rating of 4.6 / 5.

Berlin, Germany

· I conduct user research, usability tests, and visual prototypes for a wide range of industries.

United States

· Interpreted conversations in English & Spanish between medical staff and patients, including emergency 911 calls. · Predominantly covered psychological seminars and therapy sessions.

Melbourne, Victoria, Australia

· Responded to 50+ emergency calls daily to assist injured or orphaned Australian wildlife. · Organised the logistics of animal rescues coordinating volunteers, vets, and public services.

Querétaro Area, Mexico

· Organised 15 conferences and 2 large-scale events to inform candidates about scholarships abroad.· Assisted other staff members during the organisation of events and diplomatic visits.

Ux/Ui & Web Design

Mandarin Chinese

International Business, 9.2 / 10