Sergio Sanchez Email & Phone Number

Bogotá, Bogota, Co

Bogotá, Capital District, Colombia

▪ Regional product manager (Colombia & Caribbean) for the heavy construction segment, developing strategies to guarantee the revenue and profit of the product line. ▪ Responsible for the strategic planning looking for the profitable and sustainable growth, incrementing market participation, guaranteeing inventory turns and fulfilling the profit objectives. ▪ Businesses’ closing articulating customers’ needs, application consulting, lifecycle value and design of products’ solutions. ▪ Design and execution of Go-to-market strategy to promote brand positioning and projected product’s sales. ▪ Definition of products’ configuration according to the market needs and the value proposal. ▪ Data analysis applied to the build and update of business strategy as well as the design of tactical initiatives to guarantee the expected market share. ▪ General support for the sales force, solving requests related to application, training, configuration, price and availability. ▪ Tracing of product quality and negotiation with product manufacturers in order to guarantee optimal performance of the products.

Bogotá D.C. Area, Colombia

▪ Regional product manager (Colombia & Caribbean) for the building construction and SEM lines, developing strategies to guarantee the revenue and profit of the product line. ▪ Responsible for the strategic planning looking for the profitable and sustainable growth, incrementing market participation and fulfilling the profit objectives. ▪ Design and execution of Go-to-market strategy to promote brand positioning anprojected product’s sales. ▪ Definition of products’ configuration according to the market needs and the dealership value proposal. ▪ Data analysis applied to the build and update of business strategy as well as the design of tactical initiatives to guarantee the expected market share. ▪ General support for the sales force, solving requests related to application, training, configuration, price and availability. ▪ Tracing of product quality and negotiation with product manufacturers in order to guarantee optimal performance of the products.

Medellín, Colombia

▪ National technical support leader, responsible for attending all requests related to product quality and documenting warranty’s events in a timely and effective way. ▪ Strategic planning of the business unit, looking for the continuous improvement, the implementation of new tools to optimize processes and the development of new service’s products. ▪ Development of guidelines and structure for attending the warranty’s requirements, providing support to regional engineers to optimize financial recovery and guarantee optimal procedures. ▪ Investigation, documentation and analysis of product problems to define action plans and customer/manufacturer participation. ▪ Definition and tracing of indicators to measure the warranty department performance. ▪ Negotiation of special agreements and support programs with manufacturers’ representatives.

Bogotá, Colombia

▪ Development of guidelines for the operation of technical support and warranties’ department. ▪ Definition and implementation of strategic improvements seeking to optimize products’ reliability. ▪ Processing of customer warranty requests related to Caterpillar heavy machinery products, including failure analysis and repair administration. ▪ Claiming of warranty events to recover the company’s initial investment, optimizing the financial operation of the warranty segment. ▪ Assistance for the resolution of technical requests of customers, sales reps and technicians.

Bogotá, Colombia

▪ Condition Monitoring of the assigned fleet through the use of Caterpillar´s Platform ▪ Processing of Preventive Maintenance Reports ▪ Fluids analysis and alerts generation based on technical information técnicas.▪ Análisis de fluidos y generación de alertas basadas en evaluación de tendencias y mantenimiento predictivo.

Augsburg Area, Germany

▪ Support in the design of electronic interfaces for the project “KUKA Flexible Cube” ▪ Troubleshooting of electronic devices associated to the on-going projects ▪ Selection of peripherals for the implementation of certain solutions

Management Specialist, Business Administration

Bachelor Of Engineering (B.Eng.), Mechatronic Engineering

Mechatronik