Sergio Santiago

Sergio Santiago Email and Phone Number

Business Analyst @ Chase
new york, new york, united states
Sergio Santiago's Location
Westerville, Ohio, United States, United States
Sergio Santiago's Contact Details

Sergio Santiago work email

Sergio Santiago personal email

n/a
About Sergio Santiago

Dedicated Business Analyst with a proven track record in translating business needs into actionable insights. Expertise in requirements gathering, data analysis, and process optimization. Proficient in utilizing analytical tools to drive informed decision-making. Skilled in collaborating with cross-functional teams to enhance operational efficiency and deliver impactful solutions. Seeking opportunities to leverage analytical acumen and strategic thinking in a dynamic business environment.

Sergio Santiago's Current Company Details
Chase

Chase

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Business Analyst
new york, new york, united states
Website:
chase.com
Employees:
24392
Sergio Santiago Work Experience Details
  • Chase
    Business Analyst
    Chase Apr 2022 - Present
    United States
    Skilled at interpreting data and delivering insights that help an organization improve.Additionally analyzing financial reports, market research and operating procedures, strategizing ideas to improve business operations and meeting with company executives and other stakeholders to provide suggestions based on my analysis.
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  • Chase
    Loan Processor
    Chase Sep 2020 - Apr 2022
    Columbus, Ohio, United States
    Responded to account research requests and resolved inconsistencies. Analyzed accounts post-funding for variances. Communicated with various departments to resolve account discrepancies.Selected to join the escalation group that handled processing centralized purchase loans within 5 business days of closing to identify root causes and provide feedback to improve execution.Collaborate with multiple internal home lending support groups to ensure execution of transactions.
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  • Chase
    Business Analyst
    Chase May 2016 - Sep 2020
    Columbus, Ohio, United States
    Interfaced with customers and internal partners to address, investigate, and resolve privacy issues, in addition to performing root cause analysis and handling escalations. Analyzed data using Microsoft Excel v-lookup, pivot tables, macros, and other functions. Managed privacy business initiatives and assisted with all levels of metric reporting. Translated as well as leveraged pre-approved One chase language to generate letters and mail to customers; coordinating with external partners such as Legal, Marketing, Compliance and Global Privacy Office as necessary.
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  • Chase
    Executive Office Mortgage Analyst Iii
    Chase Jul 2014 - May 2016
    Columbus, Ohio, United States
    Executive office resolves customer issues escalated to the CEO and other members of senior management along with issues escalated to regulators such as the Comptroller of the Currency or Consumer Financial Protection Bureau. An executive office analyst is responsible for managing, investigating and responding to a high volume of sensitive, complex customer concerns via phone. In addition also responsible for partnering with various companywide departments to resolve these issues along with tracking case information in a complaint database.
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  • Chase
    Collections Specialist
    Chase Feb 2011 - Jul 2014
    Columbus, Ohio, United States
    The primary purpose of this position is to maintain the bank’s interest by collecting past due consumer accounts in all stages of delinquency by minimizing losses due to repossessions, foreclosures and charge offs. To maintain personal and departmental goals for delinquency and charges offs on a monthly, quarterly and yearly basis through effective communication and loss mitigation strategies.
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Sergio Santiago Education Details

Frequently Asked Questions about Sergio Santiago

What company does Sergio Santiago work for?

Sergio Santiago works for Chase

What is Sergio Santiago's role at the current company?

Sergio Santiago's current role is Business Analyst.

What is Sergio Santiago's email address?

Sergio Santiago's email address is se****@****ase.com

What schools did Sergio Santiago attend?

Sergio Santiago attended Ohio Business College-Columbus.

Who are Sergio Santiago's colleagues?

Sergio Santiago's colleagues are Nicole Castillo, Jennifer Niman, Nathan Valladares, Luis Bermudez, Maria V., Vanessa Piper, Valencia D'sa.

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