Sergio Torres Email & Phone Number

San Francisco, California, Us

 Participate in less complex initiatives and identify, and implement opportunities for new processes to support requirements within change implementation. Apply project management methodology to facilitate complex implementations, establishing timelines, and tracking ongoing projects to ensure successful delivery. Review basic knowledge transfer, data mapping, and account movement while exercising independent judgment to guide strategic initiatives that impact multiple systems. Identify, and provide effective training methods. Participate in process improvement or product development and enhancement activities. Present recommendations for resolving data, logistics, project support issues, and exercise independent judgment while developing experience in risk and compliance requirements. Collaborate and consult with peers, management, technology, and compliance.

San Francisco, California, Us

San Francisco, California, Us

 Prioritizing and disbursing case work amongst two full time sites. Develop reporting and performing complex data analysis. Project point person for Perfect Receivables returns and policy and procedures development. Manage metrics to track overall call center demands. Training, coaching, and developing new and existing employees on department policies and procedures. Identifying training opportunities; developing training materials and delivering training. Perform quality review inspection on employee’s case completion. Experienced with fraudulent transaction.

San Francisco, California, Us

 Evaluate the effectiveness of policies, procedures, processes, initiatives, products and internal controls. Conduct reviews of completed case documentation for accuracy and efficiency.  Articulate written response to escalated cases by gathering and analyzing appropriate data. Experience interacting with all levels of an organization. Perform duties and assignments within NACHA timeframes and standards.  Implement macro development skills with VBA (Visual Basic Applications) to systemize and increase team’s productivity.

San Francisco, California, Us

 Coached employees to achieve customer experience, operational compliance, and branch growth goals. Administered corrective action plans. Reviewed and administered performance reviews and corrective action plans. Scheduled and conducted monthly one-on-one and review with employees. Reviewed bank reporting and documentation for accuracy with pre-audit preparation. Implemented strategies to improve operational, compliance, and risk exposure. Mitigated operational loss with strategies to minimize loss exposure. Partnered with other lines of business to resolve complex customer concerns and inquiries. Prioritized and delegated assignments to meet operational standards. Exercised judgment to resolve escalated situations. Scheduled staffing to meet consumer demands. Interviewed and hired candidates. Performed loan origination duties and due diligence.

Washington, Dc, Us

 Planned, coordinated, assigned, and supervised personnel training and projects for company with over 100 Marines. Developed and instructed training programs of over 100 Marines with PowerPoint presentations. Coordinated production of periodic operational risk performance reports for senior management, including trend analysis and recommendations. Implemented and monitored a risk-based program to identify and mitigate any operational risk that arises from inadequate or failed internal processes, people, systems or external events. Provided oversight of an operational risk programs. Conducted performance reviews on a quarterly and yearly basis. Supervised compliance training to meet Marine Corps standards and deadlines.