Sergio Vidal Lopez Email and Phone Number

The Customer Success Collective exists to create a space to help individuals and organizations drive company-wide alignment around the customer success as the scalable and sustainable source of business growth.

• Managing projects with internal as well as external customers. • Agree on project targets and contents and develop solution concepts with experts based on client specific requirements. • Ensure delivery of projects including all relevant steps, milestones, gateways and resources. • Monitor project progress in terms of time, costs, quality (TCQ) and derive measures in case of deviations or claims. • Steer and coordinate lessons learned and ensure proper documentation and project reviews. • Lead the project team members functionally and coordinate all involved external service providers, resources or stakeholders.

Quality Management System: Certification for IATF 16949:2016 / ISO 9001:2015• Worked alongside the QMS Manager towards IATF Audits in 2 facilities. • Audited manufacturing processes to make sure compliance was met.• Helped with document organization and requirements prior and during audit. Internal Project: Inventory Location Management System Implementation • Designed an Inventory Strategy along side the MP&L lead. • Created a Location Management plan to follow at HQ first and rest of the facilities. • Tracked, audit and analysed product information as well as personnel in order to match the data within the ERP (Enterprise Resource Planning) System.• Keep applying continuous improvement methods to better the system on a daily basis. • Have biweekly meetings with the team to ensure system accuracy. Project: Ford/Webasto Roof & Components | (Plymouth, MI) | SEPT 2021 -DEC 2021• Establish and maintain direction of Customer Program by managing customer requirements, schedule, and risk.• Contribute to assembly line specific improvements. • Cross-over between operations for making the decision on what needs re-evaluation. • Maintain customer and vendor relationships. • Be the escalation point for program issues. • Supervise floor operations for PLC and Robot programmers. • Facilitate customer changes to program scope.

• Participate in the design of new connectors and modify existing products to meet customer needs/requests.• Collaborate with the Outside Sales department to conduct product presentation to customers.• Root cause analysis and develop corrective action plan.• Design and implement methods for process control, process improvement, testing and inspection.• Promote and execute quality standards, inspection processes, test methodology, quality plans, documents and reports.• Participate in internal and external quality audits.• Lead and/or coordinate PPAP, PCN as required and respond to logistical matters for Claims.• Maintain up-to-date quality board and reports on quality scorecard results.

• Solve problems in design, manufacturing and testing that arise during prototype vehicle builds. • Process digitalized images for future sensor recognition technology on autonomous vehicles.

• Assist a faculty member by conducting discussion, laboratory, or quiz sections that supplement faculty lectures. • Responsible to grade assignments and examinations engineering courses (Heat Transfer and Building Physics among others)

• Assist front office work management and preparation of year-calendar game schedule. • Develop on court work and conditioning.• Interview future players for possible recruitment.

• Review and clarify customer product requirements• Schedule and prioritize CAD and FEA work requests• Used PLEX Database for part naming convention. • Plant experience working at door line at the Lansing GM Assembly Plant.• Plant experience at extrusion line at the Henniges Automotive Plant in Keokuk, Iowa.

• Assisted students by explaining course concepts• Combined content knowledge with empathy, honesty, and good humor to set students at ease and increase understanding

• Supervised and coordinated activities of workers in assigned gaming areas. • Ensured that stations and games were covered for each shift. • Explained and interpreted operating rules, organized activities and services for students • Addressed service complaints.

• Tennis and fitness coach.• Taught group and private lessons in Portuguese, Spanish and mainly English (all ages).

One semester of work at the Spellman's cafeteria at Lindenwood University doing all kind of tasks such as cleaning, cooking and serving food. Contributed to excellent customer service and satisfaction. Maintaining sanitary kitchen and common areas ensuring quality customer service.