Sergio Delgado Email & Phone Number

Downers Grove, IL, US

Montreal, QC, CA

• Manage team of Technical Account Manager and help oversee their portfolio of customer projects, ensuring on-time delivery, serving as escalation point, and exceeding customer satisfaction goals.
• Drive high quality and efficient delivery while focusing on creating a great customer experience.
• Mentor and provide career development opportunities to foster career growth across the team.
• Create and uphold processes within the team to generate efficiency. Empower the team to contribute to change-the-business initiatives and process improvements.
• Collaborate with other managers within the Professional Services team to share best practices and improve cross-functional collaboration.
• Help maintain balance of work across team. Manage internal and external expectations around capacity and assist in quarterly forecasting.

Assisting small business owners reach their target markets through custom built websites, strong SEO, and digital marketing. As a Service Disabled Veteran Owned Business (SDVOB) and Minority Owned Business (MOB), we offer discounted rates to Veterans and Minority Business owners.

San Antonio, Texas, US

To support the development of impoverished at-risk youth in underdeveloped countries. This will be achieved by: Improving the Standard of living, Developing Sustainable food source, Establishing Education programs, Creating Mentorship opportunities, Providing professional trade workshops.

Parsippany, NJ, US

• Lead discovery phase to understand pain points, collect technical requirements, and ensure transparent and precise workflows so support teams experience successful deployment.
• Create and deliver presentations and demonstrations that address the needs identified through discovery.
• Effectively manage customer expectations about our features, functionality, and limitations.
• Own the timely and successful delivery of solutions and operational and change requests.

Chicago, Illinois, US

• Provide initial and on-going support of equipment at customer site as well as provide corrective and preventive maintenance support across
• Perform all installation and acceptance testing required to insure the equipment is performing to customer and specifications.
• Provide installation, operation and basic maintenance training on the installed equipment or as required.
• Report all activities to the identified Lead Technical Person/Engineer for the site by utilizing specified documents such as Field Service Reports, Start-Up Checklist and Installation Quality Reports as appropriate for.

Lenexa, KS, US

• Install intrusion, CCTV, and access control security systems.
• Run electrical wiring in attics, crawl spaces, and other confined spaces, which can include drilling, trenching and aerial runs.
• Complete all wiring, connections, and equipment installations ensuring that security systems are complete and satisfy customer and contractual requirements.
• Conduct tests to ensure all newly installed systems and component devices are operational.
• Troubleshoot new system installations to ensure proper functioning and to ensure system meets local, county, state or federal codes; legal and/or insurance requirements.
• Promote, build, and maintain good customer relations and assist with contract retention

Buffalo Grove, IL, US

• Perform a variety of related functions such as: on-site instruction of customer personnel; writing and modifying maintenance procedures; quality control tests and/or product evaluation; provide complete and timely.
• Direct the efforts of personnel engaged in installation of control systems, sub-systems, equipment, or their routine modification/repair.
• Provide direct technical advisory assistance to the customer, and liaison within the company, on issues dealing with the equipment or related matters

Fairfax, Virginia, US

• Ensure on-schedule and on-cost delivery of projects while managing project activities during all phases of project
• Conduct design review meetings with the internal and external stakeholders
• Actively communicate with customers to fulfill all technical and contractual requirements.
• Actively coordinate and mitigate delays and/or cost overruns across the assigned portfolio.
• Defines project schedules identifying critical activities and work closely across functions to support project reporting requirements (Schedule, Cost, Contracts)

Warminster, PA, US

• 97% operational readiness; highest percentage of all surveillance assets In-Theater
• Evaluated, repaired, and refurbished over $20 million worth of equipment
• Lead multiple teams designing and integrating new equipment for research & development purposes
• Deployed to various locations, both CONUS and OCONUS, for testing and evaluation
• Manage day to day operations of the site, coaching, developing and guiding the team to perform efficiently and effectively
• Implement and monitor ongoing compliance with US and NATO orders and

Washington, DC, US

Civil Disturbance Platoon, Marine Barracks 8th & I, Washington, DCTrained to suppress democratic opposition in America. Trained to use Non-lethal Weapons in riot control. Trained in core competencies of gunnery on infantry weapons, combat operations, and battlefield awareness; employing a variety of weapons, and through communications links, supporting.

Master Of Science - Ms, Strategic Brand Communication

Bachelor Of Arts - Ba, Information Technology, Concentration In Cyber Security

Leadership Program