Sérgio R. Aguiar Email & Phone Number

Brasil

Atração das aquisições da SWIFT e impulsionamento da Friboi/JBS na liderança do setor de Pecuária no Brasil e Exterior.Impulsionamento do Agronegócio brasileiro para as regiões do Oriente médio e México, prospectando também oportunidades na África.Desenvolvimento do agronegócio do Arroz (Brasil e exterior), trigo, milho e Agroflorestal.Desenvolvimento de negócios na Vinicultura e indústria de Queijos.Eu criei vários empreendimentos, projetos com fontes de recursos ao longo da minha trajetória profissional são eles: Hapvida, Grau Técnico, Camarada Camarão, GameCorp, 99 Pop, C.E.S.A.R, IPOG, Digital Innovation ONE, 5o Andar, InLoco Media, Sistema de Bilhetagem Smartcard VEM, Abertura do setor de Telecomunicações (Oi e atual VIVO), Burguer King, Jeep/Stellantys, Porsche, Land Rover, Provedor DTel, entre outros.Gol linhas aéreas, criei o nicho das passagens de baixo custo e da dinâmica de ocupação dos assentos ociosos.Prospecção de 4 bilhões para aquisição da LATAMCriação dos Bancos no modelo de negócio das Fintechs são eles: NU Bank, C6 Bank, Inter, Banco Original / Picpay, Will Bank e Neon.Corretoras do Mercado Financeiro.Setor imobiliário de Construção Civil e Corretagem Imobiliária.Empresas nos setores de Atacado e Varejo.Empresas no setor de Alimentos, Bares e Restaurantes.Empresas no setor de Hotelaria.Empresas no setor de Automobilística.Empresas no setor de Bebidas (Cervejarias Tigre/Heineken, Ambev/Inbev, Sulamericana e Artesanais), Zé Delivery e e-Chope.Desenvolvimento de negócios no setor de Arte, Cultura, Áudio e Acústica.

Recife Area, Brazil

Developed an Organizational Diagnostics in order to ensure improvements in decision making process and support to the Education Secretary including all organization board of Directors and Senior IT Management Team by orquestrating the business strategy planning development, acting as facilitator leading the departments in new demands understanding of Information Technology, Information Systems, New Technologies appliances of Data and Analytics in a multidisciplinary and holistic approach such as IT, HR, Legal, Procurement and Bidding, Controllership, Finance, Engineering, Supply Chain, Logistics and Outsourced 3th party Contracts also developed the IT Strategy, Masterplan and Roadmap for long term execution. Managed the Business Strategy Planning Team composed by Business Process Manager, Business Analysts, Business Strategy Coordinator, Project Managers, Product Owners, Scrum Master and QA and Monitoring Analysts;Reporting to Finance and Administration Executive and accountable to provisioning, tracking, controlling and managing costs of IT Systems and Infrastructure OPEX and CAPEX budgets, developing business cases, technical, executive and economical project viability studies implementing the proactive risk management, following up the metrics, goals and objectives of IT Department (GGTI) directly with IT General Manager, IT Systems Manager, IT Infrastructure Manager and the Educational Technlogies Manager;Ensured the execution and improvements in Cybersecurity and Privacy Policies;Managed the IT Operations and Service Operations for 1.500 schools in Pernambuco State;Implemented Business Process Management Office (BPMO) focusing on 10 core business prioritized processes in HR, Finance and Bidding departments applying the Bizagi BPM Suite. Structured the controllership department developing and delivering a Project for Business Intelligence and Analytics implementation applying the QlikSense suite;

Recife E Região, Brasil

Reporting to Health Secretary and accountable to Direct the Project Management Team in a montly basis consolidated all projects Status Reports PPT presentations to be presented to Pernambuco's State Governor;Hired staff for the projects implementation teams composed by 45 people from health secretary personnel and 3th party/outsourced companies integrating all executive board, business managers and technical leads on PM methodology.Supported the PMO implementation into the organization;Managed the Project Management team composed by 4 Project Managers and 3 Project Analysts throughout all Project lifecycle developing the project charters, project plans including creation, tracking and control of schedules in MS-Project also following-up all project activities in order to create weekly status reports integrating all stakeholders defining meeting minutes, procedures and coordinating the project communication.Developed and follow up of all Datacenter, IT Infrastructure and MIS projects for implementation of 18 Datacenters to 3 metropolitan hospitals and 15 UPAS ensuring the appropriate Scope, Time/Schedule, Quality, Cost and People Management;Translated technical specifications into detailed product and systems requirements;Managed asset acquisitions (Telecomms, Hardware, Software, HVAC and CFTV). Followed-Up customization and implementation of MIS/ERP developed by MV Sistemas ensuring that all business requirements and technical specifications complies with Health Secretary and Health Ministry Standards and met Manchester protocol objectives.Created the project governance and management model defining KPIs delegating to people specific control activities.Created all Project charters for managed MIS and Infrastructure projects based on PMO standards.Managed and control the R$ 281 million CAPEX budget and also performed the resource provision and planning to all Development, IT Infrastructure, Service Support and Operations with OPEX R$ 150 million budget;

Recife, Pernambuco, Brasil

Global

Recife Area, Brazil

Recife E Região

Deployed the TRF5 CI/CD Pipeline with Gitlab, Docker, Red Hat Openstack, Red Hat Openshift 4.0, Ansible, Tomcat, etc.Acting as DevOps/SRE delivered 12 projects into the TRF5 CI/CD Pipeline integrating the Dev and Ops teams;Coordinated the Tier III Support Team in TRF5 delivering services for environment support and VIP (Judges and Directors) service support;

Recife, Pernambuco, Brasil

Accountable for People administration recruiting and hiring staff, developing the monthly management report, services billing, team overtime allocation control, payroll administration and timesheet validation;Lead a Tier 3 Service Desk Team at TRF5 in administration of On-Premises with 125 Windows Servers, 240 Linux Servers, 17 Hypervisors VMWare VSphere 7 and Hyper-V Servers, 80 L3 Switches, HA Internet Links and Virtual Private Network Circuits, Web Servers, Microsoft Exchange Mail Servers, Anti Spam, Border Firewalls, Grafana, IBM TSM/Spectrum Corporte Backup with Dell EMC and Hitachi Storages, Palo Alto VPN, Oracle and MySQL Servers.Implemented the Tier 3 Service Desk in Transition and Operations phases, deploying and customizing the ITSM Service Desk Management tool according to previously defined governance also implementing an Analytics with Microsoft Power BI by creating and designing SLA and KPI dashboards.Developed the Team Training and Development Plan to 2021 and 2022 yrs.Strengthened the culture and focus on cybersecurity discipline aligning processes and policies to comply with ISO 27001 standards performing a broad review of all cybersecurity and infrastructure environments (IAM, Firewalls, Proxies, IDS/IPS, Hardening of Linux, Openshift and Windows Servers/Desktops, NAC, VPN, Gitlab, Backup and Restore policies and LGPD compliance).

São José Dos Campos Area, Brazil

Regional IT Infrastructure and MIS (Web) Project Management following up all activities and managing remotely multi-cultural and geographically dispersed specialist teams in Americas, Europe e Asian-Pacific regions.Performed the execution of IT Strategic Planning of Infrastructure, Operations and Service Delivery objectives.Ensured about 99% of availability in a critical mission 24x7 environment supporting company South America's datacenter in Guararema.Delivered 38 projects into the agreed schedule, quality and cost from 2004 to 2009 period including Application rollouts, Server and Telephony Migration, VoIP and PBX implementation, IT Infrastructure and cabling, Virtualization, Datacenters, Call Center, Business Intelligence, SAP, EDI, Payroll, Cloud Computing, Data Integration, etc;Acquired 30% of cost saving with implementation of VoIP Technology and PBX lowest cost trunk routing also migrating analog to new Digital PBX and implementing billing and IPT access control systems;Lead the initiatives for Service Delivery improving Service Desk performance of Mars IS Global Call Center increasing 1st call resolution targets and exceeding the achievement expectation of the agreed metrics and decreasing about 65% incident tickets related to field services team optimizing CMDB usage and procedure documentation resulting in Global Service Desk effectiveness and resolutiveness improvement;Exceeded client expectations with increasingly growth of 5% annual customer satisfaction metrics increasing progressively the service quality ensuring the 75% SLA avoiding breaches and also overcoming Service Delivery strategic objectives resulting in about 95% customer services excellence level in 5 years;Service and CAPEX Budget Management;Regional Tier II Service Delivery, Infrastructure and Operations coordination to São Paulo, Guararema, Bahia and Pernambuco Business Units coaching 2 peers and 2 remote team leads ensuring SLA and OLD achievements;

Recife, Pernambuco

Performed the SAP application rollout and infrastructure implementation also developed technical solution for HP Printing Servers integration with EPSON dot matrix printers for invoice and SAP reports printing job management;Manage the web application development projects for two company intranets including the Business and IT division Intranet portals supporting business processes of Supply Chain, Finance, HR, Corporate Affairs, Marketing and IT departments, also executed the MIS implementation plan for SAP, Business Intelligence, Workflow, SAC, Sales Force Automation, etc;Developed the Self-Service Portal with the End User Effectiveness Team into the Mars IS Intranet;Developed the Mars Openhouse Portal;Developed the Mars Mais Cultura Portal;Developed the weekly Status Report for Systems (Web) e Infrastructure Projects;Developed an intensive laptop refurbishment and maintenance program to salesforce team, ensuring its effectiveness also positively impacting the Supply Chain, Demand Planning and PPC (Production Planning and Control), expressively changing business results from loss to profit achieving the break even in 2007;Implemented Global Policies of IT Security, Storage, Backup and Audit control;Asset Management and Control;Performed the Regional IT Support processes design, standardization and continuous improvement also implemented 5S;Performed the execution of the Business Continuity Plan;Contributed to the Disaster Recovery Plan development;Accountable for IT external suppliers contract management (Telecom, Outsourcing and High Availability).Purchased IT product and specialized services, ensuring cost saving according to 10% operations cost savings objectives and increasing the Project management contingency margins also preventing and mitigating risks in Capital Annual Budget execution;

Recife Area, Brazil

Team Leadership working on team engagement, training and administrative support. Unilever Desktop Services Account Management and On-Demand services contract negotiation including sales prospection of HP hardware and spare parts also the local HP dealers partnership negotiation;Outsourcing contract supervision of On-Site Desktop Services supporting all Unilever's business units in north/northeast region including 3 plants, 5 outbound logistics and 2 regional sales branch offices providing services to 650 users, 500 workstations and 12 servers.IT Services Quality Assurance management measuring KPI and SLAsIT Field Services and Infrastructure support supervising a 3 people IT Support Analysts team in Tier II service operation on Unilever sites.

São Paulo, Brasil

Team Leadership working on team engagement, training and administrative support. Unilever Desktop Services Account Management and On-Demand services contract negotiation including sales prospection of HP hardware and spare parts also the local HP dealers partnership negotiation;Outsourcing contract supervision of On-Site Desktop Services supporting all Unilever's business units in north/northeast region including 3 plants, 5 outbound logistics and 2 regional sales branch offices providing services to 650 users, 500 workstations and 12 servers.IT Services Quality Assurance management measuring KPI and SLAsIT Field Services and Infrastructure support supervising a 3 people IT Support Analysts team in Tier 2 service operation on Unilever sites.

Recife Area, Brazil

Recife Area, Brazil

Master Of Business Administration (Mba), Gestão De Projetos Em Engenharias E Arquitetura (Engenharias/Tecnologia/Gestão), 10,0

Bacharel Em Administração De Empresas, Administração E Negócios, 8,0

Activities and Societies: TCCCAMPUS: São José dos Campos/SP

Especialização Em Gestão De Tecnologia Da Informação, Ciências Da Computação E Informática, 9,0

Master Of Business Administration (Mba), Controladoria E Finanças Corporativas, 9,0

Master Of Business Administration (Mba), Administração Pública E Gerência De Cidades, 9,7

Especialização Em Docência Do Ensino Superior, Profissional E Tecnológico., Docência, 10,0

Bacharelado Em Ciëncia Da Computação, Ciências Da Computação E Informática

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