Sérgio R. Aguiar

Sérgio R. Aguiar Email and Phone Number

Enterpreneur, C-Level, Head Of Business and Information Technology | IT Manager | PMO | Oracle Cloud Infrastructure Architect | Multicloud Advisor @ Governo do Estado de Pernambuco
Sérgio R. Aguiar's Location
Recife, Pernambuco, Brazil, Brazil
Sérgio R. Aguiar's Contact Details

Sérgio R. Aguiar personal email

About Sérgio R. Aguiar

• Plus 20 years experience in Business and IT Management including Innovation, Governance, Service Delivery, ITO, IT Project Management of Infrastructure and MIS in compliance of PMI, ITIL, ISO and COBIT best practice and standards applying traditional waterfall, Lean/Toyota e agile (Scrum) methodologies, acting in national and multinational companies applying vanguard Technologies in different industries such as Government, IT, Software Factory, Products and Services, Consumer goods in Foods, Home and Personal Care, Petfood and Icecream); • Direction of PMO managing Multiple Program, Portfolio and Project Management in high pressure environment also managing multidisciplinary teams; Expertise in People training, culture change, Consultancy and management support;• Senior Professional in Project, Information Security and Risk Management, Business Process Management with multidisciplinary background in IT, HR, Finance, Engineering, Business Strategy and OCM.• Excellence in Service Delivery exceeding customer expectations. • Strong technical skills in ERP, OS, Databases, Networking (LAN/WAN), LDAP/AD, Printing Servers, Telecomms, Storage and Backup (DAS/NAS/SAN), High Availability, IT Security, Virtualization and Asset Management.• People Management also acting as Mentor and Coach. HPT development improving engagement, team morale and motivation adding value to organization throughout either performance or financial results. People hiring and assessment; Skilled in lead of management teams and relationship with organization board of directors. Excellent Oral and Written communication, skilled in presentation for executives, clients and suppliers.Specialties:Strategic Business PlanningIT, MIS, Engineering, OCM and HR Project ManagementIT Op and Service MgtInovation & Change ManagementCross-Functional and Multicultural Team Mgt and DevelopmentOPEX and CAPEX Budget ManagementProcurement ManagementBusiness AcumenTech and Political Savvy

Sérgio R. Aguiar's Current Company Details
Governo do Estado de Pernambuco

Governo Do Estado De Pernambuco

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Enterpreneur, C-Level, Head Of Business and Information Technology | IT Manager | PMO | Oracle Cloud Infrastructure Architect | Multicloud Advisor
Sérgio R. Aguiar Work Experience Details
  • Sigma Holding & Capital
    Chief Executive Officer
    Sigma Holding & Capital Jun 1997 - Present
    Brasil
    Atração das aquisições da SWIFT e impulsionamento da Friboi/JBS na liderança do setor de Pecuária no Brasil e Exterior.Impulsionamento do Agronegócio brasileiro para as regiões do Oriente médio e México, prospectando também oportunidades na África.Desenvolvimento do agronegócio do Arroz (Brasil e exterior), trigo, milho e Agroflorestal.Desenvolvimento de negócios na Vinicultura e indústria de Queijos.Eu criei vários empreendimentos, projetos com fontes de recursos ao longo da minha trajetória profissional são eles: Hapvida, Grau Técnico, Camarada Camarão, GameCorp, 99 Pop, C.E.S.A.R, IPOG, Digital Innovation ONE, 5o Andar, InLoco Media, Sistema de Bilhetagem Smartcard VEM, Abertura do setor de Telecomunicações (Oi e atual VIVO), Burguer King, Jeep/Stellantys, Porsche, Land Rover, Provedor DTel, entre outros.Gol linhas aéreas, criei o nicho das passagens de baixo custo e da dinâmica de ocupação dos assentos ociosos.Prospecção de 4 bilhões para aquisição da LATAMCriação dos Bancos no modelo de negócio das Fintechs são eles: NU Bank, C6 Bank, Inter, Banco Original / Picpay, Will Bank e Neon.Corretoras do Mercado Financeiro.Setor imobiliário de Construção Civil e Corretagem Imobiliária.Empresas nos setores de Atacado e Varejo.Empresas no setor de Alimentos, Bares e Restaurantes.Empresas no setor de Hotelaria.Empresas no setor de Automobilística.Empresas no setor de Bebidas (Cervejarias Tigre/Heineken, Ambev/Inbev, Sulamericana e Artesanais), Zé Delivery e e-Chope.Desenvolvimento de negócios no setor de Arte, Cultura, Áudio e Acústica.
  • Governo Do Estado De Pernambuco
    Cio | It Director
    Governo Do Estado De Pernambuco Apr 2016 - Present
    Recife Area, Brazil
    Developed an Organizational Diagnostics in order to ensure improvements in decision making process and support to the Education Secretary including all organization board of Directors and Senior IT Management Team by orquestrating the business strategy planning development, acting as facilitator leading the departments in new demands understanding of Information Technology, Information Systems, New Technologies appliances of Data and Analytics in a multidisciplinary and holistic approach such as IT, HR, Legal, Procurement and Bidding, Controllership, Finance, Engineering, Supply Chain, Logistics and Outsourced 3th party Contracts also developed the IT Strategy, Masterplan and Roadmap for long term execution. Managed the Business Strategy Planning Team composed by Business Process Manager, Business Analysts, Business Strategy Coordinator, Project Managers, Product Owners, Scrum Master and QA and Monitoring Analysts;Reporting to Finance and Administration Executive and accountable to provisioning, tracking, controlling and managing costs of IT Systems and Infrastructure OPEX and CAPEX budgets, developing business cases, technical, executive and economical project viability studies implementing the proactive risk management, following up the metrics, goals and objectives of IT Department (GGTI) directly with IT General Manager, IT Systems Manager, IT Infrastructure Manager and the Educational Technlogies Manager;Ensured the execution and improvements in Cybersecurity and Privacy Policies;Managed the IT Operations and Service Operations for 1.500 schools in Pernambuco State;Implemented Business Process Management Office (BPMO) focusing on 10 core business prioritized processes in HR, Finance and Bidding departments applying the Bizagi BPM Suite. Structured the controllership department developing and delivering a Project for Business Intelligence and Analytics implementation applying the QlikSense suite;
  • Governo Do Estado De Pernambuco
    Project Manager (Pmo)
    Governo Do Estado De Pernambuco Aug 2009 - Mar 2016
    Recife E Região, Brasil
    Reporting to Health Secretary and accountable to Direct the Project Management Team in a montly basis consolidated all projects Status Reports PPT presentations to be presented to Pernambuco's State Governor;Hired staff for the projects implementation teams composed by 45 people from health secretary personnel and 3th party/outsourced companies integrating all executive board, business managers and technical leads on PM methodology.Supported the PMO implementation into the organization;Managed the Project Management team composed by 4 Project Managers and 3 Project Analysts throughout all Project lifecycle developing the project charters, project plans including creation, tracking and control of schedules in MS-Project also following-up all project activities in order to create weekly status reports integrating all stakeholders defining meeting minutes, procedures and coordinating the project communication.Developed and follow up of all Datacenter, IT Infrastructure and MIS projects for implementation of 18 Datacenters to 3 metropolitan hospitals and 15 UPAS ensuring the appropriate Scope, Time/Schedule, Quality, Cost and People Management;Translated technical specifications into detailed product and systems requirements;Managed asset acquisitions (Telecomms, Hardware, Software, HVAC and CFTV). Followed-Up customization and implementation of MIS/ERP developed by MV Sistemas ensuring that all business requirements and technical specifications complies with Health Secretary and Health Ministry Standards and met Manchester protocol objectives.Created the project governance and management model defining KPIs delegating to people specific control activities.Created all Project charters for managed MIS and Infrastructure projects based on PMO standards.Managed and control the R$ 281 million CAPEX budget and also performed the resource provision and planning to all Development, IT Infrastructure, Service Support and Operations with OPEX R$ 150 million budget;
  • Studio Biz
    Ceo - Produtor Musical E Engenheiro De Áudio
    Studio Biz Jun 2012 - Present
    Recife, Pernambuco, Brasil
  • Midway Records
    Chief Executive Officer
    Midway Records Jun 2013 - Present
    Global
  • Sigma Coaching & Consultoria Em Gestão
    Chief Executive Officer
    Sigma Coaching & Consultoria Em Gestão May 2009 - Oct 2023
    Recife Area, Brazil
  • Tribunal Regional Federal Da 5ª Região
    Information Systems Coordinator - Ngss
    Tribunal Regional Federal Da 5ª Região Jun 2021 - Aug 2021
    Recife E Região
    Deployed the TRF5 CI/CD Pipeline with Gitlab, Docker, Red Hat Openstack, Red Hat Openshift 4.0, Ansible, Tomcat, etc.Acting as DevOps/SRE delivered 12 projects into the TRF5 CI/CD Pipeline integrating the Dev and Ops teams;Coordinated the Tier III Support Team in TRF5 delivering services for environment support and VIP (Judges and Directors) service support;
  • Lanlink Informática
    Cybersecurity, Infrastructure And Service Operations Manager (Tier Iii)
    Lanlink Informática Jun 2021 - Aug 2021
    Recife, Pernambuco, Brasil
    Accountable for People administration recruiting and hiring staff, developing the monthly management report, services billing, team overtime allocation control, payroll administration and timesheet validation;Lead a Tier 3 Service Desk Team at TRF5 in administration of On-Premises with 125 Windows Servers, 240 Linux Servers, 17 Hypervisors VMWare VSphere 7 and Hyper-V Servers, 80 L3 Switches, HA Internet Links and Virtual Private Network Circuits, Web Servers, Microsoft Exchange Mail Servers, Anti Spam, Border Firewalls, Grafana, IBM TSM/Spectrum Corporte Backup with Dell EMC and Hitachi Storages, Palo Alto VPN, Oracle and MySQL Servers.Implemented the Tier 3 Service Desk in Transition and Operations phases, deploying and customizing the ITSM Service Desk Management tool according to previously defined governance also implementing an Analytics with Microsoft Power BI by creating and designing SLA and KPI dashboards.Developed the Team Training and Development Plan to 2021 and 2022 yrs.Strengthened the culture and focus on cybersecurity discipline aligning processes and policies to comply with ISO 27001 standards performing a broad review of all cybersecurity and infrastructure environments (IAM, Firewalls, Proxies, IDS/IPS, Hardening of Linux, Openshift and Windows Servers/Desktops, NAC, VPN, Gitlab, Backup and Restore policies and LGPD compliance).
  • Mars
    It Project Manager (Operations And Infrastructure Team Coordinator)
    Mars Apr 2007 - May 2009
    São José Dos Campos Area, Brazil
    Regional IT Infrastructure and MIS (Web) Project Management following up all activities and managing remotely multi-cultural and geographically dispersed specialist teams in Americas, Europe e Asian-Pacific regions.Performed the execution of IT Strategic Planning of Infrastructure, Operations and Service Delivery objectives.Ensured about 99% of availability in a critical mission 24x7 environment supporting company South America's datacenter in Guararema.Delivered 38 projects into the agreed schedule, quality and cost from 2004 to 2009 period including Application rollouts, Server and Telephony Migration, VoIP and PBX implementation, IT Infrastructure and cabling, Virtualization, Datacenters, Call Center, Business Intelligence, SAP, EDI, Payroll, Cloud Computing, Data Integration, etc;Acquired 30% of cost saving with implementation of VoIP Technology and PBX lowest cost trunk routing also migrating analog to new Digital PBX and implementing billing and IPT access control systems;Lead the initiatives for Service Delivery improving Service Desk performance of Mars IS Global Call Center increasing 1st call resolution targets and exceeding the achievement expectation of the agreed metrics and decreasing about 65% incident tickets related to field services team optimizing CMDB usage and procedure documentation resulting in Global Service Desk effectiveness and resolutiveness improvement;Exceeded client expectations with increasingly growth of 5% annual customer satisfaction metrics increasing progressively the service quality ensuring the 75% SLA avoiding breaches and also overcoming Service Delivery strategic objectives resulting in about 95% customer services excellence level in 5 years;Service and CAPEX Budget Management;Regional Tier II Service Delivery, Infrastructure and Operations coordination to São Paulo, Guararema, Bahia and Pernambuco Business Units coaching 2 peers and 2 remote team leads ensuring SLA and OLD achievements;
  • Mars
    It Sr. Systems Analyst (Fullstack Dev)
    Mars Jun 2004 - Apr 2007
    Recife, Pernambuco
    Performed the SAP application rollout and infrastructure implementation also developed technical solution for HP Printing Servers integration with EPSON dot matrix printers for invoice and SAP reports printing job management;Manage the web application development projects for two company intranets including the Business and IT division Intranet portals supporting business processes of Supply Chain, Finance, HR, Corporate Affairs, Marketing and IT departments, also executed the MIS implementation plan for SAP, Business Intelligence, Workflow, SAC, Sales Force Automation, etc;Developed the Self-Service Portal with the End User Effectiveness Team into the Mars IS Intranet;Developed the Mars Openhouse Portal;Developed the Mars Mais Cultura Portal;Developed the weekly Status Report for Systems (Web) e Infrastructure Projects;Developed an intensive laptop refurbishment and maintenance program to salesforce team, ensuring its effectiveness also positively impacting the Supply Chain, Demand Planning and PPC (Production Planning and Control), expressively changing business results from loss to profit achieving the break even in 2007;Implemented Global Policies of IT Security, Storage, Backup and Audit control;Asset Management and Control;Performed the Regional IT Support processes design, standardization and continuous improvement also implemented 5S;Performed the execution of the Business Continuity Plan;Contributed to the Disaster Recovery Plan development;Accountable for IT external suppliers contract management (Telecom, Outsourcing and High Availability).Purchased IT product and specialized services, ensuring cost saving according to 10% operations cost savings objectives and increasing the Project management contingency margins also preventing and mitigating risks in Capital Annual Budget execution;
  • Hp
    It Service Delivery Team Leader
    Hp Apr 2001 - Jan 2003
    Recife Area, Brazil
    Team Leadership working on team engagement, training and administrative support. Unilever Desktop Services Account Management and On-Demand services contract negotiation including sales prospection of HP hardware and spare parts also the local HP dealers partnership negotiation;Outsourcing contract supervision of On-Site Desktop Services supporting all Unilever's business units in north/northeast region including 3 plants, 5 outbound logistics and 2 regional sales branch offices providing services to 650 users, 500 workstations and 12 servers.IT Services Quality Assurance management measuring KPI and SLAsIT Field Services and Infrastructure support supervising a 3 people IT Support Analysts team in Tier II service operation on Unilever sites.
  • Unilever
    Desktop Services Team Lead
    Unilever Apr 2001 - Jan 2003
    São Paulo, Brasil
    Team Leadership working on team engagement, training and administrative support. Unilever Desktop Services Account Management and On-Demand services contract negotiation including sales prospection of HP hardware and spare parts also the local HP dealers partnership negotiation;Outsourcing contract supervision of On-Site Desktop Services supporting all Unilever's business units in north/northeast region including 3 plants, 5 outbound logistics and 2 regional sales branch offices providing services to 650 users, 500 workstations and 12 servers.IT Services Quality Assurance management measuring KPI and SLAsIT Field Services and Infrastructure support supervising a 3 people IT Support Analysts team in Tier 2 service operation on Unilever sites.
  • Rh3 Software
    Project Manager (Solutions Architect And Sysadmin)
    Rh3 Software Apr 2000 - Apr 2001
    Recife Area, Brazil
  • Apply Solutions
    Network Administrator - Oracle Dba
    Apply Solutions Mar 1997 - Mar 2000
    Recife Area, Brazil

Frequently Asked Questions about Sérgio R. Aguiar

What company does Sérgio R. Aguiar work for?

Sérgio R. Aguiar works for Governo Do Estado De Pernambuco

What is Sérgio R. Aguiar's role at the current company?

Sérgio R. Aguiar's current role is Enterpreneur, C-Level, Head Of Business and Information Technology | IT Manager | PMO | Oracle Cloud Infrastructure Architect | Multicloud Advisor.

What is Sérgio R. Aguiar's email address?

Sérgio R. Aguiar's email address is se****@****ail.com

What schools did Sérgio R. Aguiar attend?

Sérgio R. Aguiar attended Ipog - Instituto De Pós-Graduação E Graduação, Universidade Paulista, Universidade Candido Mendes, Universidade Candido Mendes, Uninter Centro Universitário Internacional, Faculdade Senai Fatesg, Universidade Católica De Pernambuco.

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