Led 20+ global DevOps team members with a focus on improving observability, automation, DR coverage, Supply channel management & eliminating system inefficiencies while improving agility/lean practices, increase stability and increase savings across multiple regions. (Americas, UK, Australia, LATAM, EMEIA) Fueled business process monitoring coverage by 30% by implementing a feedback loop and Incident management/automation framework (ITIL principles). reducing future incidents, improving observability coverage, SLA responses, and enabling continuous self-healing processes and security improvement. Implemented a strategic cross-training plan to increase our continuity and support coverage across the DevOps teams within the back-office, resulting in reduced response times, improved talent development opportunities, increase our automation coverage and increased efficiency. Mentored teams into embracing generative AI to accelerate automation implementation and documentation generation. Increasing productivity by 30%, defining new SOP for LEAN automation. Following best practices to ensure the security, scalability, and reliability of the applications. Boosted Disaster Recovery coverage by 15%, by improving architecture and procedures for failover tests.

Ernst & Young, Associate Director, Global Site Reliability & Operation Lead, 2019-Present In this role, I led 30+ global DevOps team members with a focus on eliminating system complexity while maintaining agility and stability across the Global Tax Platform.  I empowered 40+ development teams with a combined force of 600 resources across the Global Tax Platform.  I implemented a strategic hiring plan to replace senior-level DevOps consultants with 10 inexperienced engineers, resulting in reduced response times, improved talent development opportunities, and increased efficiency.  I saved the organization $1M per year, improved troubleshooting practices, and reduced incident-related offline times by leading the design and implementation of an asset management system for a 300K resource infrastructure.

FIRST! designs accessible, innovative programs that build science & technology skills and also self-confidence, leadership, and life skills.FIRST! LEGO League (FLL) is a fun & exciting international robotics program that ignites an enthusiasm for discovery in kids ages 9 to 14.Junior FIRST! LEGO League (JFLL) is geared to children aged 6 to 9 years old and uses an age-appropriate FLL framework. Teams of up to 6 children and an adult mentor receive a mini challenge, based on the annual FLL research project. Using an open-ended LEGO building set, they will design a model depicting an aspect of this year’s "Power Puzzle". We spend about a month exploring, investigating, designing and building a LEGO model then create a "Show Me" tri-board poster that depicts the teams’ experience through pictures and words. Sponsor a team or get involved today!

As the Assistant Director, I managed a global DevOps team of 7+, and played a critical role in understanding clients’ strategic and programmatic needs, proposing practical solutions, and providing high-level client service.  I led the migration of several products to Azure to reduce the overall footprint and total cost of infrastructure ownership, implementing several solutions in the Azure cloud across IaaS, SaaS, and PaaS.  I improved incident response time by 40% through reorganized troubleshooting procedures and incident database, enhancing the product reputation and increasing quality.  I saved 4K manhours and support 80+ projects across the tax division by leading a team of developers to create a homegrown deployment orchestration system.

Landis & Gyr, SR SCM Specialist, 2013-2014 As a SR SCM Specialist, I supported 700 engineers across Netherlands, Japan, India, Brazil, and the United States. Defined and implemented standards and resources to increase DevOps culture adoption.  I realized a 25% improvement in deployment processes and eliminated Jira and Outlook as requirement management repositories in six months by reorganizing the SCM team.  I led the migration from Jira to the Team Foundation Server, and ensured the use of bug tracking tools like Jira, Remedy, and HP Quality Center.

• Implement and coordinate TFS 2012 implementation and infrastructure definitions.• Define software control management, build definition standards to support the SDLC.• Trained TFS administrators in best practices and application life management.• Trained developers and testers in using TFS 2012, and advanced test features of the tool.• Conversion code from subversion to TFS2012.• Implement custom defined workflows to support the application life cycle, configuration management and enterprise release management.

• Implemented a fully scalable TFS architecture to support 250+ developers worldwide. Identified, developed and implemented development standards for source control management, builds, automatic unit testing, code contracts, static analysis and auto-deployment for in-house and third-party software.• Code migration from Serena Dimensions and subversion to TFS.• Implemented custom work item workflows to extend traceability and release management for projects. (Replacement of 4 homegrown applications with better integration and support).• Built process template customization to support auto versioning, Java builds (Ant scripts), CRM Applications, SSIS, and SSRS deployments.• Designed and implemented a Configuration Framework.• Implemented a custom deployment tool. • Designed and implemented the Events Framework to normalize business and system log events recording needed to troubleshoot support business applications better.

• Designed and implemented Data-driven automated letter system. • Led the letter redesign implementation team. Served as liaison between the business unit and the development team.• Designed and led the Hispanic marketing upgrade for the following systems: Claims processing systems, letter system, Business Intelligence systems, and Policy administration. • Served as Technical designer and liaison between the business units and the technical teams (10 Developers, 5 Testers).

• Designed and led implementation for Performed the ADM’s (Ace Decision Max Engine) A data-driven system to process credit card applications. • Implemented, Designed and led the implementation of a data-driven business application framework/engine for multiproduct support. Provided leadership, guidance, mentoring, and training to senior developers/designers to assume architect responsibilities. Projects included technologies such as component, service-oriented architecture, UML, design patterns, budget analysis and project management.• Designed and led the implementation of the TSYS enterprise framework. Skills and technologies N-tier architecture, component and service-oriented architecture, design patterns (singleton, façade, class factory, visitor, and data access object (some of the services are template base file generator, TSYS proprietary encryption services, process interpreter and Smart Validation).• Led a team of 9 senior developers in different US geographical locations.• Developed and taught courseware material to several groups within the TSYS IT application services organization regarding Development best practices and design patterns.• Contributed to implementing 3rd party product PROFITMAX (Senior Programmer) project using MVS COBOL

Contracts with multiple companies including :Impromot Suzuki Company : design and develop expert systems for inventory, payroll and accounting.Impromot Suzuki Racing team : Design and develop expert system maintain stats and predict team performance and suggest configuration for equipment based on previous races performance, this information in combination with nature factor and race tracks will allow the system to find the a configuration that will promote the best performance of the team.Banco Obrero (bank)design reporting systems for their current loan systems.

Designed and led implementation of the national payroll system for the Armed Forces.I led a team of 8 developers in the architecture design, development, testing, and implementation in all the payroll units in the armed forces (356 units).Designed, developed, and led the implementation of the payment processor system for short-term loans.