Sergio Aza Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Resolve technical issues related to both hardware, software, and peripherals such as driver updates, keyboard, mouse and monitor replacement for standard windows 7-11, MacOS 10.12 – 11.6 work stations and windows servers 2012-2019. Diagnosing and replacing major hardware components such as hard drives, power supplies, RAM memories, video cards, CPU chips among others for standard Windows 7-11 workstations and Windows Servers 2012-2019.Managing and maintaining local servers.Configure QNAP systems, Raid type creating users, permissions and set up and establish VPN and remote connections for users to access to local files.Configuring and customizing workstations desktop and laptop devices for various specific needs, including software installation as Adobe creative Cloud, Google and Microsoft workspace, prey project, pulseway, bit defender among others.Develop strategies to maintain local networks in ways that ensure optimal performance.Organize and schedule upgrades and maintenance for employee workstations based Windows and MacOS operative systems and Windows servers.Provide support to employees remotely with proper orientation and guidance and the ability to troubleshoot and resolve software and hardware issues.Documentation of ticketing procedures and resolution notes via ticketing systemWorking with other departments of the organization to ensure timely resolution of employee issues

Toronto, Ontario, Canada

Managing and maintaining internal network systems configuring VPN connections, Firewall rules, port forwarding, DNS and DHCP server, IP subnetting in local Windows servers, and on CISCO routers and switches.Manage Windows servers 2012, 2016, and 2019 standard desktop experience configuring active domain and active directory, RDP Connections, DNS, DHCP, FTP, File Sharing, Printer Sharing, users permissions, group policies, and perform daily backups and required upgrades and updates to keep data secure and performance high, keeping infrastructure updated and scalable for changing demands.Maintain, troubleshoot, repair, and administer local area networks (LANs), setting up job site offices with desktop and laptop devices and peripherals such as printers, scanners, projectors, and monitors Chromecast among others with appropriate wireless or hard-wired internet connectivity. Operate master consoles to monitor the performance of computer systems and networks using network monitoring systems such as Solar Winds and Super Doctor 5.Provide problem-solving services to users. Assists end-users with access issues, software upgrades, and hardware installation and configuration for Windows and macOS workstations.Perform data backups information to migrate old systems to new systems for Windows and macOS operating systems system software and software applications.Perform disaster recovery operations for MacOS and Windows operating systems. Conduct tests and perform security and quality controls and High-volume ticket management.Creating windows ISO images to build and deploy different windows version systems from scratch.Documenting and creating data information from monitoring, troubleshooting and maintenance activities to the devices to support consistent procedures and facilitate training for help desk personnel.

Strategic Help Desk Technician including high-volume ticket management. Managing and maintain organizational network systems, local servers to keep data secure and performance high, keeping infrastructure updated and scalable for changing demands. Support users with expert advice and training. Assists end-users with access issues, software upgrades, and workstation configuration. Develop strategies to support consistent procedures and facilitate training for help desk personnel. Set up job site offices with appropriate wireless or hard-wired internet connectivity.

Toronto, Ontario, Canada

(Financial Company)Provide consistent feedback and training to empower team members inconfident and personable service-delivery.Training staff in primary roles and strategies for exceeding goals eachday.Investigate and resolve customer concerns related to order inquiries anddelivery tracking.

Bucaramanga, Santander, Colombia

Team leader on special projects including topics related to the area of ​​electronic engineering and Telecommunications.Design and installation of surveillance security systems, home automation, projects aimed at renewable energies such as solar and wind energy, and local network design management and implementation.

Floridablanca, Santander, Colombia

Technical support in the manipulation of the software used to digitize votes for the presidential, chamber, senate, and council elections.

Advance Diploma Of Education, Computer Systems Networking And Telecommunications

Bachelor Of Engineering - Be, Electrical And Electronics Engineering, Electronic Engineer

Bachelor Of Applied Science - Basc, Electrical And Electronics Engineering, Electronic Technologist