Sérgio Backes Email & Phone Number

Porto Alegre Area, Brazil

Detailed Activities· Specified, analyzed and defined new processes and/or projects in partnership with other departments (Industrial Engineering, R&D, Technical Support, Supply Chain, Logistics, Sales, IT and Systems). Established KPIs and dashboards for quality, cost and schedule continuous monitoring.· Coded scripts for information gathering (data ETL), data-driven decision making (including Exploratory Data Analysis - EDA) and RPA for existing processes as well as data engineering for new ones. Those routines supported general management, quality monitoring tasks and other departments routine tasks. Also, enabled teams to apply new processes through rapid prototyping, allowing fast adjustments and a fast evolution (using MVP concepts) resulting in the specification of a more precise (debugged and functional) final solution to be implemented in the ERP system.· Worked in partnership with Industrial Eng. and Production teams in a high complexity electronic manufacturing plant involving SMT, PTH, manual assembly and Press-fit processes, functional testing, quality inspections and customer customizations.· Conducted and participated in critical analysis meetings for business process and for product development stage gates.· Conducted audits at suppliers facilities, identifying critical processes, risks and proposing enhancement opportunities.· Prepared and participated in external audits by international (world class) customers.· Prepared and participated in internal and external audits for ISO9001, ISO14001 and ISO45001 certification process· Conducted and compiled the results of the company's Annual Customer Satisfaction Survey.· Was responsible for managing and treating action plans of customer feedbacks and writing technical reports.· Created and revised documentation for internal procedures, reports, standard operational procedures (SOPs) and specifications. · Created and conducted processes trainings to teams.· Managed the Quality Area's team.

Porto Alegre Area, Brazil

· Conducted internal audits and external audits (ISO9001), · Managed customer feedbacks, · Established quality indicators along the company's business processes and conducted follow-up meetings with action plans definition. · Defined Quality Engineering projects with analysis and action plans for continuous improvement in all company's processes (R&D Product Development, Production, Supply Chain, Sales, Customer Feedback analysis, etc.). · Leaded the Quality Engineering team.· Was invited to be part of the company "Think-Tank" - a five-person work-group reporting directly to the owners and in charge of identifying enhancements opportunities in the value chain.

Porto Alegre Area, Brazil

R&D Hardware Analyst - Project Responsible· Designed the programmable logic (VHDL) and the hardware (schematics, PCB layout, structural mechanics, labels, Bill Of Materials, Engineering Changes, etc.) of products;· Coded and documented the primary management software of the equipment;· Participated in the creation of the network management software (NMS) for the products under my responsibility;· Created all project's documentation in Portuguese and English versions;· Monitored prototypes first production supporting industrial engineering teams;· Tested and validated prototypes (hardware and programmable logic);· Conducted equipment's temperature and humidity tests in climatic chambers;· Created detailed factory tests procedures for the equipment and revised Standard Operational Procedures (SOPs) for the products under my responsibility.· Conducted research and development of new components/part numbers, interacted with suppliers to obtain samples and best commercial options;conducted functional, Safety and Electromagnetic Compatibility and Immunity tests (EMC and EMI) of a whole product line of equipment for CE Mark certification in national and international laboratories.· Was the technical specialist at an international customer's CE Mark certification tests.· Responsible for a small technical team.

Trainee at the signaling and commutation sector. · Participated in projects implementation of new switching centrals during implementation of the CDMA network system deployment;· Configured and controlled the cellular network switching centrals, identifying installed resources availability.· Created automation scripts for gathering information from 14 centrals along the State, monitoring CCC's parameters and resources availability.· Created automated scripts for checking unitary price lists from suppliers avoiding high cost errors, saving time, budget and unnecessary purchases. · Participated in the control and maintenance of the traffic configurations at the state of Rio Grande do Sul and traffic connections to other regions and countries.· Participated in projects for CCCs migration and update.

Porto Alegre Area, Brazil

Worked at the final art sector of the graphic company. · Created vector drawings.· Edited photos for graphic material.· Inspected first production samples in order to assure quality of graphical material.

Electrical Engineer, Electrical And Electronics Engineering

Graduation in Electrical Engineering

Master Of Business Administration (Mba), Quality Management

MBA in Quality Management

Master Of Business Administration (Mba), Business Management And Leadership

Activities and Societies: Introduction talks with the each of the professors in order to introduce the class situation and profile.