Sergio Camara Email & Phone Number

Waltham, Massachusetts, United States

Lexington, Massachusetts, United States

Led product strategy and execution for Imprivata's Enterprise Access Management Cloud (EAMC) platform, focusing on Data & Reporting, Identity Proofing for the Electronic Prescribing of Controlled Substances (EPCS) and DevOps. Owned corresponding roadmaps, collaborated closely with Engineering and DevOps to deliver high-quality features and exceptional.

Framingham, MA

• In collaboration with senior leaders, project stakeholders, and data & analytics team members, I provided reports and solutions for multiple departments including sales, finance, and merchandising utilizing various.
• Defined product roadmap, conducted planning sessions, and served as primary communications liaison between product development teams and department leaders to enable quarterly execution and support long-term business.
• Managed product and development initiatives for various reporting and analytics platforms and database structures both on-prem and in cloud. Led cross-functional teams of project managers, business analysts, report.
• Maintained, prioritized, and groomed backlog for 2 agile teams located across the US and India. Drove agile ceremonies (standups, grooming, kickoffs, sprint execution reviews) and their evolution within the organization.

Boston, MA

• I earned multiple promotions after highly successful tenures to oversee all operational aspects for 102 production servers, over 300 accounts and 8K users including a complete data center migration to Amazon Web.
• Designed and implemented iterative enhancements to user administration software tools leading to a 35% reduction in case resolution time and 10% reduction in case counts.
• Drove continuous improvement activities designed to reduce technical debt with every release while procuring and allocating resources. Interfaced with diverse range of clients and cross-functional teams to complete.
• Managed global product releases and associated marketing campaigns for B2B SaaS platform. Actively participated in client management, sales, and marketing opportunities including working with top clients on new product.
• Internal for Support/Sales/Operations Teams: Oversaw user administration, billing, reporting, and monitoring/alerting systems for product.
• External, in support of customer facing application: Responsible for guiding the backend development on servers that client desktop applications connected to. Managed server deployments, server upgrades, user rollouts.

Boston, MA

• I led various projects to improve Customer Service including end-user administration, billing, reporting, and monitoring while working closely with executives and key members of Engineering, Finance, Sales, and.
• Provided technical leadership for pre- and post-sales support. Conducted analysis and strategy development to improve installations and configuration of server applications and databases.
• Increased server health monitoring accuracy by designing and leading implementation of custom status dashboard and IM notification system for support team to eliminate missed alerts and provide greater internal.
• Organized integration efforts during acquisition by CME Group for Technical Operations and Support teams.
• Championed transition from traditional waterfall development to agile development. Interpreted data and trends, diagnosed problems, and recommended effective action plans to resolve issues.
• Empowered sales and service teams by ensuring the availability of adequate technical information, supporting best practice sharing, and ensuring issue resolution in a timely manner.

Boston, MA

• I led projects resulting in saving the company over $500K annually by moving from black box customer site implementations to virtualization and implementing SaaS to eliminate operational inefficiencies, deployment.
• Achieved $2M in recurring annual revenue by providing technical expertise and consultation during pre-sales process assisting in the acquisition of multiple business deals.
• Led efforts to reduce error and decrease implementation times by an average of 30% per customer by updating internal checklists and technical documentation to streamlining processes while reducing redundancy.
• Interviewed, hired, and mentored technical account managers to align staff and performance with business goals.

Boston, MA

Boston, MA

Master Of Business Administration - Mba, Management Information Systems, General

Master Of Science - Ms, Information Technology

Bachelor Of Business Administration - Bba, Management Information Systems & Marketing

High School