Sergio Camara Email & Phone Number

Waltham, Massachusetts, United States

Lexington, Massachusetts, United States

Led product strategy and execution for Imprivata's Enterprise Access Management Cloud (EAMC) platform, focusing on Data & Reporting, Identity Proofing for the Electronic Prescribing of Controlled Substances (EPCS) and DevOps. Owned corresponding roadmaps, collaborated closely with Engineering and DevOps to deliver high-quality features and exceptional customer experiences within the EAMC platform. Optimized platform operations for profitability and implemented data collection/telemetry for improved customer support. Partnered with architects to design secure and scalable cloud infrastructure tailored for the platform's needs.

Framingham, Ma

In collaboration with senior leaders, project stakeholders, and data & analytics team members, I provided reports and solutions for multiple departments including sales, finance, and merchandising utilizing various reporting tools and technologies including Looker, Tableau, Power BI, and MicroStrategy for front ends, and Snowflake, Teradata, Hadoop, and SAAS on the backend.Some of my key contributions included:● Defined product roadmap, conducted planning sessions, and served as primary communications liaison between product development teams and department leaders to enable quarterly execution and support long-term business goals. Clearly articulated product UX to software designers and architects.● Managed product and development initiatives for various reporting and analytics platforms and database structures both on-prem and in cloud. Led cross-functional teams of project managers, business analysts, report developers, intelligence analysts, data scientists, and IT partners to implement projects on time and within budget.● Maintained, prioritized, and groomed backlog for 2 agile teams located across the US and India. Drove agile ceremonies (standups, grooming, kickoffs, sprint execution reviews) and their evolution within the organization.

Boston, Ma

I earned multiple promotions after highly successful tenures to oversee all operational aspects for 102 production servers, over 300 accounts and 8K users including a complete data center migration to Amazon Web Services with zero customer issues. In my role, I regularly engaged executive leadership and key stakeholders to identify problems, prioritize findings, design new features and present solutions to improve operational efficiency and increase customer value for software products and services. Some of my key contributions included:● Designed and implemented iterative enhancements to user administration software tools leading to a 35% reduction in case resolution time and 10% reduction in case counts. ● Drove continuous improvement activities designed to reduce technical debt with every release while procuring and allocating resources. Interfaced with diverse range of clients and cross-functional teams to complete development of sophisticated projects within budget and ahead of schedule.● Managed global product releases and associated marketing campaigns for B2B SaaS platform. Actively participated in client management, sales, and marketing opportunities including working with top clients on new product and process innovations.Oversaw two separate product management streams: ● Internal for Support/Sales/Operations Teams: Oversaw user administration, billing, reporting, and monitoring/alerting systems for product. ● External, in support of customer facing application: Responsible for guiding the backend development on servers that client desktop applications connected to. Managed server deployments, server upgrades, user rollouts, backend configurations for customers based on their requirements and security needs, and technical integrations with customer sites.

Boston, Ma

I led various projects to improve Customer Service including end-user administration, billing, reporting, and monitoring while working closely with executives and key members of Engineering, Finance, Sales, and Support. I also designed and implemented a case escalation process between customer service and development to address critical issues in a timely manner.Some of my key contributions included:● Provided technical leadership for pre- and post-sales support. Conducted analysis and strategy development to improve installations and configuration of server applications and databases.● Increased server health monitoring accuracy by designing and leading implementation of custom status dashboard and IM notification system for support team to eliminate missed alerts and provide greater internal visibility.● Organized integration efforts during acquisition by CME Group for Technical Operations and Support teams.● Championed transition from traditional waterfall development to agile development. Interpreted data and trends, diagnosed problems, and recommended effective action plans to resolve issues.● Empowered sales and service teams by ensuring the availability of adequate technical information, supporting best practice sharing, and ensuring issue resolution in a timely manner.● Served as primary point of contact for product questions and concerns. Utilized ability to communicate complex technical issues to various audiences and skill levels in support of technical and business collaborations.

Boston, Ma

I led projects resulting in saving the company over $500K annually by moving from black box customer site implementations to virtualization and implementing SaaS to eliminate operational inefficiencies, deployment issues, and time with back end customer onboarding.Some of my key contributions included:● Achieved $2M in recurring annual revenue by providing technical expertise and consultation during pre-sales process assisting in the acquisition of multiple business deals.● Led efforts to reduce error and decrease implementation times by an average of 30% per customer by updating internal checklists and technical documentation to streamlining processes while reducing redundancy.● Interviewed, hired, and mentored technical account managers to align staff and performance with business goals.

Boston, Ma

Boston, Ma

Master Of Business Administration - Mba, Management Information Systems, General

Master Of Science - Ms, Information Technology

Bachelor Of Business Administration - Bba, Management Information Systems & Marketing

High School