Business Development Manager And Customer Service Associate
CurrentPromoted to the executive team to lead business and sales development initiative into existing and new verticals.- Develop a business plan for the acquisition of new customers for the cloud-based commodity managing and sourcing software solutions (SaaS).- Build and manage the remote inside sales team.- Responsible for coordinating the end-to-end sales process that includes initial intro call, demo presentation, proposal presentation, closing, deployment and account management.- Partner with account management, operations, and the technology departments to create and design plans for various stages of the customer service process and constantly monitor metrics and leverage customer feedback to drive continuous software improvements.- Increased demo ratio from 2 per week to 10 per week which led to an increase in new accounts of 4 times.- Reduced sales cycle from 12 months to 3-4 months by creating an efficient lead generator and sales system.