Sergio Corallo Email & Phone Number

Barcelona, CT, ES

España

Barcelona, Catalonia, Spain

• Led implementation projects for Small to Mid-Size clients with up to 400+ employees, including management of two top 10 Fortune 500 clients, as ADP's primary liaison. Ensured seamless coordination with partners.
• Orchestrated global ADP Celergo implementation across client organizations, optimizing efficiency and achieving on-time delivery, while managing client relationships and satisfaction at headquarters level during the.
• Resolved intricate obstacles impeding timely and satisfactory global implementation, employing strategic problem-solving skills and fostering a seamless transition to post-implementation servicing with a dedicated.
• Developed, managed, and meticulously executed master implementation schedules, ensuring punctual deliverables and utilizing corporate tools (Siebel, eService, Planview, ADP Celergo platforms etc..) to monitor project.

Barcelona Area, Spain

• Handled the seamless delivery of services to European and overseas customers throughout the Service Delivery lifecycle. Managed up to 120 concurrent projects, collaborating closely with Colt's internal teams, sales.
• Ensured punctual achievement of deadlines within predefined timescales and established standards. Kept customers informed of service implementation progress until handover.
• Enhanced services by incorporating technical insights from customers, contributing to comprehensive solutions.
• Organized and allocated tasks for configuration engineers, encompassing installations, modifications, emergencies, and after-hours requests.
• Gathered valuable feedback from engineers regarding installations, ensuring effective communication with stakeholders.
• Prepared comprehensive reports for the team, aligning with shared Key Performance Indicators (KPIs).

Barcelona Area, Spain

• Cultivated client relationships, offering comprehensive support for G Suite Services.
• Oversaw and monitored service contracts and related SLAs to ensure customer satisfaction.
• Took the lead as the initial contact for incoming calls, chats, and emails from both Standard and Enterprise clients. Ensured thorough issue research and accurate documentation before escalating to other departments.
• Addressed technical and account concerns, guiding customers through diverse setup processes.
• Contributed to the development and documentation of novel processes and procedures within the Customer Care department and across other organizational units.
• Facilitated effective communication between Customer Care and IT, gathering additional system issue details, coordinating support request clarification, and validating implemented changes.

• Developed intricate and accurate 3D models using specialized software, transforming concepts and designs into detailed virtual representations.
• Applied and Mapped textures and materials to 3D models, enhancing realism and visual appeal by simulating surfaces, lighting, and reflections.
• Established lighting environments to achieve desired moods and atmospheres, then employed rendering techniques to produce high-quality images or animations.
• Worked closely with designers, architects, and other stakeholders to understand project requirements, ensuring 3D assets were aligned with creative visions.
• Checked rendered images rigorously, identified and rectified discrepancies or inconsistencies to ensure the final output met industry standards and project specifications.
• Acted as Augmented Reality and Internet of Things consultant.

Ireland

• Processed and reviewed customers' orders daily for diverse Channel Programs, showcasing strong data management and order processing skills.
• Assisted Distributors, Resellers, and the Sales department by addressing inquiries related to order status, product availability, quotations, contract statuses, pricing, and programs. Operated within internal policies.
• Managed data and administered tasks such as Return Material Authorization (RMA) and Credit Collection/Revenue Team requests, demonstrating adept data management skills.
• Collaborated closely with the manufacturing department to coordinate shipping and resolve customer order issues, while also facilitating cooperation with a 3rd party company for fulfilling 3rd party products.
• Conducted new employee training through buddy checks and practical examples, highlighting best practice and procedures; while applying my training and mentoring abilities.
• Successfully managed an internal project starting October 2017, which involved comprehensive documentation of operation department procedures and processes.

Ireland

• Managed the day-to-day email and phone business, ensuring adherence to WWDR service levels through strong time management skills.
• Ensured email responses were timely, accurate, complete, and well-written, using effective communication and customer service skills.
• Collaborated cross-functionally with other support and escalation teams, addressing developers' needs and demonstrating effective teamwork skills.
• Identified issues necessitating escalation and engaged supervisors, applying excellent problem-solving and decision-making abilities.
• Detected sources of recurring issues through input from root cause analysis, highlighting analytical and troubleshooting skills.
• Efficiently utilized team support tools and resources to handle support requests, demonstrating proficiency in using support systems.

Ireland - Dublin

• Managed transactions including supply, delivery, billing, and resolution of billing queries, while also overseeing inventory and contract statuses. Ensured customer and reseller queries were addressed within IBM.
• Resolved disputes by effectively communicating issues and solutions to customers and relevant contacts, practicing cross-functional collaboration in case-based scenarios.
• Maintained awareness of customers' debts/accounts receivable status, orders, returns, contracts, and manufacturing/delivery statuses, demonstrating meticulous attention to detail and data management skills.
• From April 2015 onwards, served as a Sales Bid Manager, responsible for creating sales quotes for the Q-radar product brand. Validated configurations and final prices, collaborated with sales representatives based on.

Milan Area, Italy

• Addressed and resolved customer inquiries, delivering comprehensive commercial help desk, administrative, technical, and after-sales support. Reviewed contract documentation, explaining terms to customers, and managed.
• Managed migration requests, maintained an updated database, and ensured timely technician visits to customers. Demonstrated efficient task management and coordination skills to fulfill migration requirements promptly.

Milan Area, Italy

• Employed listening and influencing skills to execute retention strategies, ensuring mutual alignment and meeting customer needs effectively.
• Identified opportunities for upgrading, upselling, and cross-selling, consistently achieving daily and weekly sales targets. Demonstrated attentive customer understanding and support to address concerns.
• Tailored solutions to individual customer needs, attaining a comprehensive grasp of their priorities. Resolved a wide range of commercial, administrative, technical, and after-sales issues with precision.

Palermo Area, Italy

• Executed cold calls to potential clients, elucidating distinct product features and offered services.
• Transformed qualified leads into sales by employing tailored offers aligned with prospect needs.
• Addressed customer inquiries, offering a complete commercial help desk, administrative, technical, and after-sales support.
• Demonstrated cross-selling and up-selling expertise, promoting supplementary packages and services tailored to customer demands and available promotions.
• Oversaw back-office documentation submitted by customers, supporting internal processes, verifications, and dispute resolutions.

Palermo Area, Italy

• Consulted with clients to deliberate and determine layout designs. Created designs, concepts, sample layouts, and CGIs, developing design and visualization skills. Assessed size and arrangement of illustrative elements.
• Developed graphics and layouts for product illustrations, company logos, and websites, demonstrating proficiency in graphic design and layout composition.
• Prepared, assembled, and refined final layouts in preparation for printing, utilising attention to detail and print production expertise.

Bagheria, Italia

• Maintained up-to-date stock control systems, ensuring inventory accuracy. Collaborated with customers, suppliers, and transport companies, demonstrating inventory management and communication skills.
• Oversaw accounting, storehouse operations, database maintenance, and inventory control, emphasising meticulous data management and organisational skills. Generated routine reports and statistics on a daily, weekly, and.

Sicilia, Italy

• Executed all lifeguard responsibilities, which encompassed monitoring pool activities, administering first aid, and conducting water rescues when necessary.
• Inspected pool chemicals daily, meticulously recording observations and maintaining regular communication with management regarding pool maintenance requirements, chemical adjustments, and repairs.
• Ensured the cleanliness and safety of the pool by inspecting and clearing filter traps, removing debris, and upholding high health and safety standards.
• Managed access to the pool area during periods without lifeguard presence or during maintenance, highlighting effective safety protocol enforcement.
• Maintained constant visual supervision over children in their designated pool areas, ensuring their safety at all times.
• Provided tailored private swimming lessons to both adults and children, tailoring workouts to address specific needs and using teaching and adaptability skills.

Reggio Calabria Area, Italy

• Executed all lifeguard responsibilities, which encompassed monitoring pool activities, administering first aid, and conducting water rescues when necessary.
• Inspected pool chemicals daily, meticulously recording observations and maintaining regular communication with management regarding pool maintenance requirements, chemical adjustments, and repairs.
• Ensured the cleanliness and safety of the pool by inspecting and clearing filter traps, removing debris, and upholding high health and safety standards.
• Managed access to the pool area during periods without lifeguard presence or during maintenance, highlighting effective safety protocol enforcement.
• Maintained constant visual supervision over children in their designated pool areas, ensuring their safety at all times.
• Provided tailored private swimming lessons to both adults and children, tailoring workouts to address specific needs and using teaching and adaptability skills.

Reggio Calabria Area, Italy

• Executed all lifeguard responsibilities, which encompassed monitoring pool activities, administering first aid, and conducting water rescues when necessary.
• Inspected pool chemicals daily, meticulously recording observations and maintaining regular communication with management regarding pool maintenance requirements, chemical adjustments, and repairs.
• Ensured the cleanliness and safety of the pool by inspecting and clearing filter traps, removing debris, and upholding high health and safety standards.
• Managed access to the pool area during periods without lifeguard presence or during maintenance, highlighting effective safety protocol enforcement.
• Maintained constant visual supervision over children in their designated pool areas, ensuring their safety at all times.
• Provided tailored private swimming lessons to both adults and children, tailoring workouts to address specific needs and using teaching and adaptability skills.

Master In Audiovisual Innovation And Interactive Environments, Audiovisual Communications Technologies/Technicians

The Master’s Degree in Audiovisual Innovation and Interactive Environments is composed of four interrelated thematic modules that deal.

Diploma In Project Management, Project Management

Activities and Societies: Initiating Project Planning Control and Monitoring Resources Project Closure Leadership – Being an effective.

Bachelor Of Arts - Ba, Digital Arts, Cum Laude - 110 E Lode

Activities and Societies: My final exam was a work based on the Augmented Reality technology and how it can be used to sensibilize the.