▪ GSE (Gestore Servizi Energetici), Contract management lifecycle, PMO▪ Ministry of Tourism, program management, PMO▪ UnipolSai Insurance, IT Architecture, ECM services Filenet/Gitlab, new CRM implementation Salesforce/Jira▪ Region Emilia-Romagna, eGov service delivery platform, process analysis, data model, functional and non-functional requirements, technology benchmarking▪ Conservatory of Brescia, tender management of the multi-year funding program of the Ministry of University and Research▪ Iccrea Banca, start-up of Demand and Portfolio Management organization, groupwideproject qualification, IT solutions analysis, business case preparation, project monitoring, strategic plan alignment▪ 3-I, start-up of the public newco aimed at National Welfare IT Services optimization (Inail, Inps, Istat)Organization design, definition of IT roles and job profiles, workforce sizing

▪ Ferrero International, “Principal Operating Model” sustainability program aimed at ensuring Group’s fiscal de-risking, digital transformation program including: o Governance model design, business processes improvement and IT system review related to: strategic planning, budgeting & forecasting, transfer pricing, product lifecycle management, packaging development, adv & media management, procurement, manufacturing, supply chain, quality management, HR managemento ECM SharePoint system design, implementation and roll-out in 36 countrieso Change management, communication and “strong adoption” initiatives involving approx. 400 managers in Europe, North America, South-East Asia▪ Ferrero International, Directive on Administrative Cooperation, DAC-6 ▪ Ferrero International, Country-by-Country Reporting (Oracle CbCR)

▪ Protiviti, tender management for ERP and ECM systems for public administrations (Consip)▪ Elettra Investimenti (energy), vendor selection, process improvement, ERP Sage X3 implementation▪ Eustema (system integration), start-up of the Energy practice, solution portfolio design▪ Deloitte, PMO for SAP/Hana implementation for ENEL group, Finance modules▪ SR Labs (healthcare), market positioning of eye tracking and augmented reality solutions, organization redesign

P&L management, business development, responses to RFPs, process improvement, demand management, IT solution design, contract and SLA management, vendor management. Direct reports: 12 people.▪ ENI Gas&Power, “Fulfillment House” digital transformation program: o Order management process redesign for power and gas supplies, retail and small business markets o Back-office service support and Siebel-Oracle CRM integrationo Change management, involving ENI G&P Customer Ops Dept, indirect sales channels, customer service centers▪ ENEL Energia, customer journey process, customer profiling and predictive models, Siebel-Oracle CRM integration ▪ Edison Energia, document management and back-office service ▪ AMG Gas, customer service process improvement, Neta Engineering CRM integration▪ Leasys (Fiat Chrysler Automobiles), customer service process improvement, SAP CRM integration ▪ Trenitalia, new CRM development

P&L management, business development, responses to RFPs, process improvement, demand management, IT solution design, program management, vendor and supplier management. Direct reports: 13 people. ▪ Ministry of Interior, e-ID Card digital transformation program: process redesign, supply chain processes, piloting▪ Ministry of Interior, electronic passport, digital immigration permits ▪ Ministry of Interior (Police, Carabinieri): fingerprint/ palmprint biometric applications (Cogent Technology)▪ Hospital San Giovanni Rome, telemedicine application for heart disease patients (Cisco)▪ National Cancer Institute Milan, blood bags tracking application (J2EE custom)▪ Region Sardinia, project “MARTE”, educational service delivery platform for the Regional high schools (ECM SharePoint)▪ Terni Municipality, project “Comuni d’Europa”, service delivery platform for 74 local governments (ECM SharePoint)▪ Region Veneto, system and application management services

TRE, Mobile telecomsService portfolio design and Value Added Services, Marketing plan for Enterprise market.

▪ Start-up of the Italian branch: business planning at HQ in Miami (Florida), P&L management ▪ National interconnection agreements, delivery of VoIP long distance services▪ Indirect sales channel set-up

▪ Company business model design▪ Business Simulation program management (operations readiness test): product management, order management and equipment supply, billing and payment collection, customer service▪ Business Support Systems user requirements, CRM CCBS modelling▪ Indirect sales channels design and start-up: solution partners, agencies, retail chains

▪ Company process model design from scratch ▪ Business Simulation program management (operations readiness test): product management, order management and equipment supply chain, billing and payment collection, customer service▪ Long distance agreement with Sprint International, Reston/USA

▪ Marketing & Sales, direct/ indirect sales channels set-up▪ Contact Centre model design, equipment’s supply chain process design▪ Business Support Systems user requirements, CRM CCBS modelling▪ PMO, Business Simulation program management (operations readiness test before commercial launch): product management, order management and device supply chain, billing and payment collection, customer service

▪ Design and roll-out banking automation for Monte Paschi Siena, Banco Napoli, Cassa Risparmio Fermo, Banco Pinto y Sottomayor (Lisbon), Olivetti French branch (Paris)▪ Design and implementation of email system for INPS, Ministry of Labour, ENEL▪ Project design of office automation solution for Mincernet steel plant (Moscow)