Sergio Costabile Email & Phone Number

Rome, Latium, Italy

▪ GSE (Gestore Servizi Energetici), Contract management lifecycle, PMO▪ Ministry of Tourism, program management, PMO▪ UnipolSai Insurance, IT Architecture, ECM services Filenet/Gitlab, new CRM implementation Salesforce/Jira▪ Region Emilia-Romagna, eGov service delivery platform, process analysis, data model, functional and non-functional requirements, technology benchmarking▪ Conservatory of Brescia, tender management of the multi-year funding program of the Ministry of University and Research▪ Iccrea Banca, start-up of Demand and Portfolio Management organization, groupwideproject qualification, IT solutions analysis, business case preparation, project monitoring, strategic plan alignment▪ 3-I, start-up of the public newco aimed at National Welfare IT Services optimization (Inail, Inps, Istat)Organization design, definition of IT roles and job profiles, workforce sizing

Luxembourg

▪ Ferrero International, “Principal Operating Model” sustainability program aimed at ensuring Group’s fiscal de-risking, digital transformation program including: o Governance model design, business processes improvement and IT system review related to: strategic planning, budgeting & forecasting, transfer pricing, product lifecycle management, packaging development, adv & media management, procurement, manufacturing, supply chain, quality management, HR managemento ECM SharePoint system design, implementation and roll-out in 36 countrieso Change management, communication and “strong adoption” initiatives involving approx. 400 managers in Europe, North America, South-East Asia▪ Ferrero International, Directive on Administrative Cooperation, DAC-6 ▪ Ferrero International, Country-by-Country Reporting (Oracle CbCR)

Rome Area, Italy

▪ Protiviti, tender management for ERP and ECM systems for public administrations (Consip)▪ Elettra Investimenti (energy), vendor selection, process improvement, ERP Sage X3 implementation▪ Eustema (system integration), start-up of the Energy practice, solution portfolio design▪ Deloitte, PMO for SAP/Hana implementation for ENEL group, Finance modules▪ SR Labs (healthcare), market positioning of eye tracking and augmented reality solutions, organization redesign

Rome Area, Italy

P&L management, business development, responses to RFPs, process improvement, demand management, IT solution design, contract and SLA management, vendor management. Direct reports: 12 people.▪ ENI Gas&Power, “Fulfillment House” digital transformation program: o Order management process redesign for power and gas supplies, retail and small business markets o Back-office service support and Siebel-Oracle CRM integrationo Change management, involving ENI G&P Customer Ops Dept, indirect sales channels, customer service centers▪ ENEL Energia, customer journey process, customer profiling and predictive models, Siebel-Oracle CRM integration ▪ Edison Energia, document management and back-office service ▪ AMG Gas, customer service process improvement, Neta Engineering CRM integration▪ Leasys (Fiat Chrysler Automobiles), customer service process improvement, SAP CRM integration ▪ Trenitalia, new CRM development

Rome Area, Italy

P&L management, business development, responses to RFPs, process improvement, demand management, IT solution design, program management, vendor and supplier management. Direct reports: 13 people. ▪ Ministry of Interior, e-ID Card digital transformation program: process redesign, supply chain processes, piloting▪ Ministry of Interior, electronic passport, digital immigration permits ▪ Ministry of Interior (Police, Carabinieri): fingerprint/ palmprint biometric applications (Cogent Technology)▪ Hospital San Giovanni Rome, telemedicine application for heart disease patients (Cisco)▪ National Cancer Institute Milan, blood bags tracking application (J2EE custom)▪ Region Sardinia, project “MARTE”, educational service delivery platform for the Regional high schools (ECM SharePoint)▪ Terni Municipality, project “Comuni d’Europa”, service delivery platform for 74 local governments (ECM SharePoint)▪ Region Veneto, system and application management services

Milan Area, Italy

TRE, Mobile telecomsService portfolio design and Value Added Services, Marketing plan for Enterprise market.

Rome Area, Italy

▪ Start-up of the Italian branch: business planning at HQ in Miami (Florida), P&L management ▪ National interconnection agreements, delivery of VoIP long distance services▪ Indirect sales channel set-up

Rome Area, Italy

▪ Company business model design▪ Business Simulation program management (operations readiness test): product management, order management and equipment supply, billing and payment collection, customer service▪ Business Support Systems user requirements, CRM CCBS modelling▪ Indirect sales channels design and start-up: solution partners, agencies, retail chains

Milan Area, Italy

▪ Company process model design from scratch ▪ Business Simulation program management (operations readiness test): product management, order management and equipment supply chain, billing and payment collection, customer service▪ Long distance agreement with Sprint International, Reston/USA

Milan Area, Italy

▪ Marketing & Sales, direct/ indirect sales channels set-up▪ Contact Centre model design, equipment’s supply chain process design▪ Business Support Systems user requirements, CRM CCBS modelling▪ PMO, Business Simulation program management (operations readiness test before commercial launch): product management, order management and device supply chain, billing and payment collection, customer service

Ivrea And Rome

▪ Design and roll-out banking automation for Monte Paschi Siena, Banco Napoli, Cassa Risparmio Fermo, Banco Pinto y Sottomayor (Lisbon), Olivetti French branch (Paris)▪ Design and implementation of email system for INPS, Ministry of Labour, ENEL▪ Project design of office automation solution for Mincernet steel plant (Moscow)

Mba, Business Administration

MBA (full time) Project work at ABB (Asea Brown Boveri), reengineering of the power plant design process Member of Alumni Association.

Civil Engineering-Architecture, Civil Engineering, Construction And Architecture, 110/110

5 years university Master's Degree.