Sergio Correia Santos Email & Phone Number

Cape Town, Western Cape, South Africa

Cape Town, Western Cape, South Africa

Authentic portuguese style chilli sauce. Oh so flavorsome and exceptionally tasty! Leaves you wanting...... MORE & MORE!

Johannesburg, South Africa

Duties: - • Used critical thinking to break down problems, evaluate solutions and make decisions.• Offered friendly and efficient service to customer requirements, handled challenging situations.• Resolved problems, improved procedures and provided exceptional service.• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.• Created plans and communicated deadlines to ensure projects were completed on time.• Ensured that all project handover requirements where met at all times & maintained deadlines, associated with the project scope.• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.PROJECTS COMPLETED: - o 2018LNG0054 - NLD 6 Section 8 (Mthatha to Kokstad) o 2018LNG0053 - NLD 6 Section 7 (East London to Mthatha) o 2019LNG0058 - NLD 5 Section 2 (Swellendam to George) o NLD 5 Sec 3 (George to Plett.) o NLD 5 Sec 4 (Plett. to PE) o Assigned as Acting Project's Manager, Pretoria to Rustenburg.

Luanda, Angola

Duties: - • Developed and initiated projects, managed costs, and monitored performance.• Fostered relationships with suppliers & the client, to promote positive working relationships.• Oversaw high profile projects for by planning, designing, and scheduling phases.• Modified and directed project plans to meet organizational needs.• Headed project teams specializing in design and launch activities.• Trained, developed & managed teams within each specific project.• Provided accurate, detailed quantity take-offs from project drawings and technical specifications.• Achieved project deadlines by coordinating with contractors to manage performance.• Built successful project plans covering objectives, resources and staffing to meet schedules.• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.• Maintained open communication by presenting regular updates on project status to customers.• Tracked project and team member performance closely to quickly intervene in mistakes or delays.• Provided management for internal personnel, contractors and vendors.• Drove team success through shared vision and recognition of quality performance.PROJECTS COMPLETED o Casa F11 - Somague Engenharia o Colegio Angolano de Taletona - CAT o Electrical Project o Confra Silvas – KIKUXI Project o Academia HR Services - Electrical & Security Project o LB Kalumba - Salao de Festas - Electrical Works

17 Muswell Road, Wedgefield Office Park, Block A, Sandton South Africa

Voice24 & 24Solutions is a carrier grade hosted PBX solution which can help you manage your communication easily from a single platform designed to unify your business and home so that you never miss a call. With cheaper call rates you can save between 30-60% of your current telecommunication bill. Whether you are a home, start-up or corporate, we have a solution that will suit your requirements.Stay Connected, The Smart WaySwitch to South Africa's first interactive VOIP Platform. Duties: - • Collaborated with sales and marketing departments to support business objectives and client acquisition.• Pitched ideas for business development to executive team and gave in-depth presentations to clients using effective public speaking skills.• Planned marketing initiatives and leveraged referral networks to promote business development.• Worked with existing customers to increase purchases of products and services.• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.• Created reports and presentations detailing business development activities.• Evaluated client business needs and matched customers to appropriate products and resources.• Provided primary customer support to internal and external customers.• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.• Resolved concerns with products or services to help with retention and drive sales.• Exhibited high energy and professionalism when dealing with clients and staff.

442 Heidelberg Road, Tulisa

Duties: - • Created and achieved product quality objectives and met product specifications.• Fixed identified issues to increase productivity and boost workflows.• Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.• Wrote, edited and updated project manuals and technical documentation used by quality team.• Monitored process checks for proper completion and correct frequency.• Created testing protocols to be used across product lines.• Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.• Performed visual assessment of products to evaluate conformance with quality standards.• Drafted technical documents such as deviation reports, testing protocol and trend analyses.• Expanded cross-functional organisational capacity by collaborating across departments on priorities, functions and common goals.• Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.• Identified plans and resources required to meet project goals and objectives.• Drove team success through shared vision and recognition of quality performance.• Headed project teams specializing in design and launch activities.• Identified, reviewed and applied policies and procedures.• Maintained open communication by presenting regular updates on project status to customers.• Managed teams and developed task associated execution plans for better efficiency.

City Of Johannesburg, Gauteng, South Africa

• Created and achieved product quality objectives and met product specifications.• Fixed identified issues to increase productivity and boost workflows.• Maintained knowledge of regulatory requirements from accrediting bodies and federal, state and local requirements.• Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.• Reviewed and validated quality requirements for manufacturing planning, supplier purchase orders and engineering specifications to meet contract compliance regulations.• Designed and drafted all schematics and electrical diagrams, for all projects.Managing all quality control by implementing: - o Control Check Sheets o Process Control (Instruction for work flow, etc.) o Product quality control (hold points, project spec. check and visual checks and inspections) o I was asked to implement a quality management system (QMS) according to ISO 9001:9002 &14001 International Standards. I implemented a system having document processes, procedures, responsibilities for achieving quality policies, and objectives, all whilst maintaining the ISO Standards.

City Of Johannesburg, Gauteng, South Africa

Duties: - • Communicated deadline updates, outlined action items, and offered targeted solutions to team members.• Provided status updates for projects, delivering information to all stakeholders.• Delivered completed projects on time by prioritizing multiple tasks.• Supervised work of over 100 team members, offering constructive feedback regarding work performance.• Produced reports and updated customers and senior leaders on progress and roadblocks.• Maintained computer and physical filing systems.• Developed standard operating procedures for all administrative employees.• Sourced vendors for special project needs and negotiated contracts.Managing all quality control by implementing: - o Process Control (Instruction & procedures to follow, ensuring all check's & balances were kept.) o Training provided to locals as well as company employees. o Control Charts or Check Sheets o Product quality control (hold points, project spec. check/hold and visual inspections) o I was asked to implement a quality management system (QMS) according to ISO 9001:9002 &14001 International Standards. I implemented a system having document processes, procedures, responsibilities for achieving quality policies, and objectives, all whilst maintaining the required ISO Standard. o Appointed assistant project's coordinator/manager for the Total Expansion Project at Sishen Mine. o (Increasing the Diesel Supply from 750,000L to 1,1Mil. Litres per day.) o Also including pumping houses, a 750,000L Water reservoir, MCC (Electrical Control Rooms, and all ensuring that the we never deviated from specification.)

Johannesburg, Gauteng, South Africa

Duties: - • Created electrical schematics using AutoCAD Electrical Toolset.• Proposed electrical product and system modifications to improve quality and efficiency.• Reviewed drawings and technical diagrams of proposed circuits for viability and compliance.• Worked on LANTEC CNC Software for sheet metal manufacture.

City Of Johannesburg, Gauteng, South Africa

Duties: - • Updated operational methods, oversaw accounting procedures, tracked information & compiled data to improve efficiency.• Developed and initiated projects, managed costs, and monitored performance.• Fostered relationships with vendors to promote positive working relationships.• Identified plans and resources required to meet project goals and objectives.• Oversaw high profile projects for by planning, designing, and scheduling phases.• Identified, reviewed and applied policies and procedures.• Managed projects from procurement to commission.• Headed project teams specializing in design and launch activities.• Drove team success through shared vision and recognition of quality performance.• Verified quality of deliverables and conformance to specifications before submitting to clients.• Built successful project plans covering objectives, resources and staffing to meet schedules.• Developed project management roadmap to define project objectives, timelines and milestones.• Designed, documented and executed system upgrades maintained the IT network.• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.• Consulted with outside parties to resolve discrepancies and create expert solutions.• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.• Optimized customer support by establishing collaborative service environment.• Followed up with customers about resolved issues to maintain high standards of customer service.• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Johannesburg, Gauteng, South Africa

Duties: - • Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.• Created effective strategies to target new markets after researching and analyzing competitor behavior.• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.• Handled customer relations issues, enabling quick resolution and client satisfaction.• Initiated new sales and marketing plans for product roll-outs, distribution and media strategy.• Submitted reports to senior management to aid in business decision-making and planning.• Assisted in driving sales through targeted product presentation and merchandising.• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.• Appointed as a consultant (Nutrition & Physical Training/Conditions consulting) • From my third month I broke record sales of health products and client consulting. (Normal monthly turnover was around R 35,000-00 to R 40,000-00, I then took it to R 120,000-00 + and maintained those sales figures until I left.)

Certified Osp, Osp - Civils Works Specialist Course, Professional Certificate

COURSE CONTENT The primary focus of this course is to provide a comprehensive coverage of the best practices for the deployment of optical.

Professional Certificate, Microsoft Excel, Professional Certificate

Microsoft Excel - Intermediate

Certified Q.M.S., Quality Management Systems Iso9001:9002 & 14001, Professional Certificate

Implementing a Quality Management System – ISO 9001:2008 (QMS)  Understand and apply the ISO 9001:2008 standard as a management tool .

Certificate, It - Information Technology, Professional Certicate

- MCP (Microsoft Certified Professional) - MCSE (Microsoft Certified Systems Engineer) - A+ Adv. (Hardware Specialist) - N+ (Networking.

High School Diploma, Maths, Science, Biology, English, Afrikaans, Geography, Grade 12

Activities and Societies: Rugby

High School Diploma, English, Afrikaans, Geography, Maths, Science, Biology, Grade 10

Activities and Societies: 1st Team Hockey, Basketball, Rugby, Cricket, Squash

Diploma, Electrical And Electronics Engineering Technician, Incompleted

Electrical Engineering Technician