Sergio Johnson Email & Phone Number

Bellevue, Wa, Us

Technician in multiple NOC lanes

Overland Park, Kansas, Us

OSS Front Office Tier II

San Diego, California, Us

OSS Front Office - Supporting 1500 products

Irvine, Ca, Us

Greeting customers, taking food and drink orders, preparing food and drinks, maintaining a clean work environment, and answering questions about menu items and promotions. Also operate drive-through window and taking inventory.

Philadelphia, Pa, Us

Provide essential network status notifications to internal and external customers, correlate events between impacted control centers, serve as liaison between the control centers and National Account Service Managers, file initial FCC reports, provide and manage bridge systems, perform applications testing and escalate issues identified through customer ticket spikes and probe data

Espanola, Nm, Us

Transportation Security Officers (TSOs) provide security and protection of air travelers, airports and aircraft in a courteous and professional manner. This includes:Operating screening equipment to identify dangerous objects in baggage, cargo and on passengers, and preventing those objects from being transported onto aircraft; Performing searches, to include hand-wand and pat-down searches;Controlling terminal entry and exit points;Interacting with the public, giving directions and responding to inquiries;Maintaining focus and awareness while working in a stressful environment which includes noise from alarms, machinery and people, crowd distractions, time pressure, and disruptive and angry passengers, in order to preserve the professional ability to identify and locate potentially life threatening or mass destruction devices, and to make effective decisions in both crisis and routine situations.

Nashville, Tn, Us

Transportation Security Officers (TSOs) provide security and protection of air travelers, airports and aircraft in a courteous and professional manner. This includes:Operating screening equipment to identify dangerous objects in baggage, cargo and on passengers, and preventing those objects from being transported onto aircraft; Performing searches, to include hand-wand and pat-down searches;Controlling terminal entry and exit points;Interacting with the public, giving directions and responding to inquiries;Maintaining focus and awareness while working in a stressful environment which includes noise from alarms, machinery and people, crowd distractions, time pressure, and disruptive and angry passengers, in order to preserve the professional ability to identify and locate potentially life threatening or mass destruction devices, and to make effective decisions in both crisis and routine situations.Transportation Security Administration Certificate of Completion1. Checkpoint Certification 15 Jan 20152. Baggage Certification 15 Jan 20153. Advanced Imaging Technology (AIT) Certification 8 Jan 20154. W ETD Certification 15 Jan 20155. GE Itemiser DX Explosive Trace Detection (ETD) Certification 13 Jan 2015

Contractor for Ericsson at Sprint Nextel.911 Translations team, working closely with testers in the field to test 911 calls to 800 MHz and 1900 MHz for Samsung, Ericsson and Alcatel-Lucent equipment, for Sprint's 4G LTE roll-out. Documenting calls and pulling data based on FCC requirements. Coordinating work to be done by testers in the office with field testers. Trained E911 Drive Testers. Promoted to E911 System Tester.

Frisco, Tx, Us

Contract position supporting Samsung wireless equipment. I support Installation,and Commissioning of CDMA, WIMAX, and LTE equipment developed by Samsung, for Sprint's 4G LTE rollout. Attended Subject Matter Expert Overview for Samsung Telecommunications of America.Attended Advanced Services' Cisco ASR 9000 Aggregation Services Router Series Essentials (ASR9k) Training.

Contractor for Ericsson at Sprint Nextel.Test Operations (Alcatel-Lucent)Work remotely with field technicians to conduct hardware and software testing and upgrades on Lucent 5E/ECP/EVDO Platforms on Sprint’s CDMA wireless network. Follow (MOP’s) Method of Procedures to ensure implementation work does not negatively affect customers or the network outside of the maintenance window. Complete activities in accordance with outlined schedules ensuring that all activities are documented accurately.

Philadelphia, Pa, Us

Contractor for MasterCard. Communicates network outage information to internal and external customers. Performs event management with focus on driving network restoration

Overland Park, Kansas, Us

Contractor for Midwest Consulting Group at Alcatel-Lucent, Poland for Sprint Nextel.On-site 24/7, and accountable for all aspects of compliance with Alcatel-Lucent NSA and CFIUS in the GNOC.Technically qualified to perform NOC services.Provide in-progress spot monitoring of U.S. Communications Network related to GNOC activities.Authorize and oversee service state changes and configuration changes.Accountable for assuring all procedures are followed and records are maintained according to process.Responsible for approval of action for non US-based GNOC Personnel.Performed Citrix Smart Auditor checks of GNOC personnel with access to the U.S. Based Customer Networks.Supervised Tier I and II Global NOC operations for NAR Managed Operations delivery.

Espoo, Southern Finland, Fi

Contractor for Alcatel-Lucent at Sprint Nextel.Communicates network outage information to internal and external customers. Performs event management with the focus on driving network restoration. Establishes and manages conferences bridges utilized for coordinating network restoration activities. Shift Lead for end of week. Created a knowledge base website for Alcatel-Lucent entities that work at Sprint. Expatriate for Poland Operations Center, assisted in training and the buildup of the GNOC. Created a new website so all Alcatel-Lucent technicians can retrieve data from U.S. and Poland. Traveld to Poland to provide additional training and to provide Expat oversight.

Overland Park, Kansas, Us

Communicates network outage information to internal and external customers. Performs event management with the focus on driving network restoration. Establishes and manages conferences bridges utilized for coordinating network restoration activities. Attended Cisco CRS-1 Training. Attended DS1/DS3 Facility Equipment Training.

Jacksonville, Fl, Us

Switch Technician/NOC Technician - FNIS (Santa Ana, CA) – 1999 - 2001Problem-solved switched operations. Trained and mentored 4 members of the operations staff. Streamlined route change time from 8 hour process to 4 hours. Worked on an On-call basis 24 hours per day, 7 days a week.Help Desk Technician - FNIS (Santa Ana, CA) – 2001 - 2002Maintained central computer system. Resolved network problems. Supported 300+ personal computer users.Technical Support Representative - FNIS (Olathe, KS) – 2002 - 2004Maintained web-based and desktop database real estate software. Supported real estate listings manager software. Conducted Quality Assurance testing of pre-release and post-release issues for desktop and web based software. Tested software, internet connections, and browser settings functionality. Resolved trouble-ticket issues and common errors via telephone and email.Senior System Support Manager - FNIS (Olathe, KS) – 2004 - 2006Single point of contact for 60+ accounts with end-user base of 17,339. Ensured all system bugs, enhancements, and business needs were met in a timely and professional manner. Changed system configuration and export mapping setup and maintenance. Assumed role of Project Manager when implementing new accounts. Worked with customers on data conversion and field changes. Tested databases to ensure data integrity. Assisted Business Analysts in product design and execution of future versions. Completed and wrote Quality Assurance test cycles and scenarios prior to deployment of service releases. Mid-level Manager for the Central Team – five System Support Consultants and two System Support Managers.

Washington, Dc, Us

Hospital Corpsman/Medic U.S. Navy, Army Reserve, Navy Reserve – 1985 - 2001 Assisted in prevention and treatment of disease and injury and aided health care professionals in providing medical care to military people and their families. Managed medical care for one thousand Marines and managed 12 Hospital Corpsman. Honorable Discharge.Naval Hospital Camp Pendleton, CA*Primary Care Clinic*Intensive Care Unit*Branch Medical Clinic 29 Palms, CA*52 Area Branch Medical Clinic*24 Area Branch Medical Clinic3rd Marine Division, Okinawa, Japan*3rd Reconnaissance Battalion*Division Surgeons Office*Headquarters Battalion BAS*Northern Training Area Aid Station*Headquarters Battalion BASNaval Hospital Camp Pendleton, CA*13 Area Branch Medical Clinic*Naval Weapons Station Fallbrook, CA Emergency Aid Station1st Marine Division, Camp Pendleton CA*1st Reconnaissance Battalion BASNaval Hospital Camp Pendleton, CA*Education and Training Department3rd Marine Division, Okinawa, Japan*Headquarters Battalion BAS1st Force Service Support Group, Camp Pendleton, CA*Supply Battalion BAS5th Battalion 159th Aviation Regiment, Fort Eustis, VA*HHC Medical4th Force Service Support Group, NMCRC, San Diego, CA*4th Supply Battalion, Detachment Medical logistics CompanyDeploymentsKITE-PTeam Spirit 88Team Spirit 89Team Spirit 93Operation Desert Shield/Storm

Military Leadership

Hm-9502, Instructor Training

Leadership

Hm-8404, Military Medicine With The Usmc

Hm-0000, Military Medicine

High School Diploma, Military Science

Help Desk Certification