Sergio Frias Email and Phone Number
Vaughan, ON, CA
Sergio Frias's Location
Maple, Ontario, Canada, Canada
Sergio Frias's Contact Details
Sergio Frias work email
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Sergio Frias personal email
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Sergio Frias phone numbers
About Sergio Frias
I am passionate for Customer Experience (CX). Over the last 20+ years I worked in many Customer facing functions, in multiple business areas, with global reach, such as: - People Management / Employee Experience - Talent Strategy / Leadership Development - Development Programs (Training) - Customer Relationship Management - Customer Experience - Customer Support - User Experience - Aftermarket Suppliers Management - Sales of Business and Commercial Aircraft and Services - Technical Sales - Advanced Negotiation - Service Contracts and Key Accounts Management - Marketing - Business Development - Supply Chain - Suppliers Development, Selection and Management - Strategic Sourcing - Inventory Management and Logistics - Risk Assessment and Management - Contracts Negotiation and Management - Lean Philosophy and Process Reviews (Kaizen) - Not-for-profit Organizations Leadership - CXPA Certified Customer Experience Professional - CCXP
Sergio Frias's Current Company Details
Inovax (Liderança, Comunicação E Inovação)
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Senior Consultant
Vaughan, ON, CA
- Website:
- inovaxtreinamentos.com.br
- Employees:
- 6
Sergio Frias Work Experience Details
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Senior ConsultantInovax (Liderança, Comunicação E Inovação)Vaughan, On, Ca
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President & CeoCx Hub Smart Consulting Inc. Nov 2020 - PresentToronto, CaCustomer Experience Knowledge all in one single Hub. CX Hub is a boutique consulting company specialized on Customer Experience Transformation, helping people to change their business mindset to Customer Centricity and companies to become Customer Centric organizations. The methodology used is called NICE (Nurturing Insights about Customers' Expectations) and was created by the Founder - Sergio Frias. This methodology is based on 4 pillars (Processes, Tools - Tech, People and Culture), which need to be reviewed, updated, developed and changed to put the Customer in the Center of everything the company does. -
Senior ConsultantBrainwork Business Consulting Sep 2024 - PresentAt Brainwork we believe in the use of Technology with Purpose. It is not Technology for Technology sake. We believe we can use Technology to empower the humans within the organization, so that they can deliver great Customer Experiences consistently. We believe in Productivity, Efficiency and Experience through an innovative application of technologies. -
Chief Experience Officer - CxoLailla Jul 2024 - PresentLailla is a Customer Experience Plataform that uses the most advanced cognitive technologies to humanize the Customer Service. Lailla automatizes the Customers' interfaces via WhatsApp, using its Artificial Intelligence backend to provide a seemless Experience to Customers while interacting with the tool. Lailla can interface to answer questions via text or audio (understands and responds audio messages), emulating whatever voice (including accent) you may choose. It is a very simple tool that can be easily trained and highly connectable to other platforms. It is simple and effective, offering a great tool to make Customers feel respected as humans, even while interfacing with an AI powered tool. -
Cx AdvisorWebli Cx May 2024 - PresentWebli CX is a Customer Experience company focused on the Management of Customer Feedbacks, through the surveys creation, execution, follow up and collection of Customers input. Webli provides Consulting Services to improve the quantity and quality of Customers feedbacks, as well as an Artificial Intelligence based Platform to allow the execution of campaigns to gather Customers feedbacks, as well as its analysis and reporting on the highlights of the data collected and indication of actions, as well as the flagging of Customers that require personal actions through the sentiment analysis on the comments provided by Customers. My job is to help Webli maximize its Experiences delivered and the overal Customers Satisfaction with the Webli CX Solutions. -
ProfessorInsper Instituto De Ensino E Pesquisa Jan 2023 - PresentSão Paulo, Sp, BrSergio teaches Customer Experience courses at Insper post-graduate courses, continued education and in-company courses. -
Research SpecialistOffice Of Research And Innovation At Humber College May 2023 - PresentActing as the co-investigator on the project "The Power of Storytelling Through DataAnalytics to Drive Business Opportunities". The aim is to discuss how to Collect, Store, Analyze (make sense of Data) and Display insights about data related to Customer Experience aspects. The team works with an industry partner to understand what this partner's Customers perceive as Value (Value Attributes) through the analysis of Customer Satisfaction Surveys and Interviews targeting the identification of the Value Attributes to help the partner to improve its sales effectiveness and its operations deliveries, to deliver as close as possible to the Customers Expectations, so they are happy and keep coming back for more.
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Chief Customer Experience OfficerThe Chartered Institute Of Marketing Management Of Ontario Jan 2020 - PresentResponsible for the development and implementation of the Training and Certification program for professionals with a passion for Customer Experience . This program is a people and organizational development initiative to transform the entire organization from Operations and Product centric into Customer Centric , by mens of the true understanding of Service and Value from the Customer perspective.
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Cx AdvisorSaasteps Jan 2021 - PresentBroomfield, Colorado, UsSergio Serves on the Advisory Board of SaaSteps helping the company on Customer Experience related issues, as well as staff training. Sergio also serves as an opportunistic business development function. -
Falconi Business PartnerFalconi Aug 2020 - PresentSão Paulo, São Paulo, BrA partnership where Sergio carries out an opportunistic business development function, finding business opportunities for Falconi in Brazil and Canada, including with CX Hub's current and potencial Customers, for consulting services in general and CX consulting services in particular. -
President And CeoThe Federation Of Canadian-Brazilian Businesses Oct 2016 - Mar 2023Toronto, Ontario, CaResponsible for the leadership of the organization, providing direction regarding the value to be added to our Customers and Partners, enabling the development of the Marketing and Operations strategies, leading a group of 50+ team members to achieve the organization's objectives, within the financial and service level targets. Represents the organization and develops relationships with Authorities, Customers and Partners, with the purpose to connect SMEs, Startups and Entrepreneurs to the applicable business partners to foster innovation , investment and the growth of the trade relations between Canada and Brazil . -
Vice President , Supply ChainDe Havilland Aircraft Of Canada Limited Jun 2019 - Aug 2020Calgary, Ab, CaResponsible for the implementation of world class Supply Chain organization providing innovative and efficient services of Materials Planning , Purchasing , Procurement , Strategic Sourcing , Suppliers Relationship Management and overall Supply Chain performance improvement and monitoring . -
Vice President Services ContractsBombardier Jan 2016 - Jun 2019Dorval, Québec, OoLeads the team of Contracts specialists in charge of the drafting and negotiation of the Services Sales Contracts for the Commercial Aircraft division. Responsible for the provision of support to the Services organization regarding the execution of agreements , including the definition of the negotiation and business strategy and to carry out the negotiation itself for multiple types of Services Contracts , based on strict compliance with company's policies . -
Vice-President Contracts For Commercial AircraftBombardier Sep 2012 - Dec 2015Dorval, Québec, OoReporting to the President , starting on 10/Sept/2012 , Sergio will be leading a highly skilled team of professionals within the Contracts organization , in charge of Commercial Proposals , Contracts Negotiations , Contracts Management and Aircraft Deliveries .
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Managing Director And OwnerSf Agility Consulting Ltd. Jan 2012 - Aug 2012The consultancy services provided by Sergio were focused on Business Management , Organizational Strategy , Customer Focus Orientation , People Development , Sales Strategy , Career Transition and People Placement , fostering relevant changes and improvements on companies' plans , actions and consequently results .
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Vice President Contracts - Executive JetsEmbraer Oct 2008 - Jan 2012São José Dos Campos, Sp, Br- Manages a team of 60 highly skilled senior Contract Negotiators , Contract Administrators and Configuration Engineers- Responsible for the definition of the commercial policies , such as Pricing , Concessions , Move-ups , Cancellations , Contractual Negotiations and Changes , etc- Leader of the "Customer Experience Project" since the contract negotiation until the delivery of the aircraft , heading the organizational changes , process reviews and infra-structure improvements- Responsible for the business results (margins , cash flow , deliveries , etc)- Implemented the War Room philosophy for Risk Management -
Vice President Spare Parts And LogisticsEmbraer Jul 2007 - Sep 2008São José Dos Campos, Sp, Br Responsible for the management of roughly 200 employees focused on the customer support (Response Center) , planning , purchasing , distribution , suppliers’ management and development of new businesses to support the demands for spare parts for all Embraer’s customers and products worldwide , managing the activities of the remote sites in US , France , Singapore and China . Responsible for a US$ 150 million revenue on annual sales of spare parts and related logistics services . In charge of the materials department operational service level turn around .
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Head Of Procurement Phenom 100/300 ProgramsEmbraer Jul 2005 - Jun 2007São José Dos Campos, Sp, Br Definition of Procurement and Purchasing strategies and support to the definition of the Products business strategies , such as partnership , contracting , supply , logistics and negotiation models . Leader of a team dedicated to Partners and Suppliers procurement , selection , contracting (US$ 2,0 Bi in 10 years) and contracts management during the development phase of the product , through the partners performance and risk management and claims negotiation .
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Procurement And Purchasing Manager Embraer 170/190 ProgramsEmbraer Jul 2003 - Jun 2005São José Dos Campos, Sp, Br- Suppliers Management during Product Development Phase- Member of the Core Team in the USA for the product certification
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Strategic Sourcing ManagerEmbraer Jul 2002 - Jun 2003São José Dos Campos, Sp, Br- Strategic and Integrated management of partners and suppliers - Definition of new supply sources and new partnership models - Contributor to the anti-fraud program on the corporate purchasing processes
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Spare Parts Purchasing ManagerEmbraer Jul 2001 - Jun 2002São José Dos Campos, Sp, Br- Spare parts customer support operation , with an annual purchasing volume of around US$ 35 million - Leadership of the multi-site (Brazil , USA , France) Purchasing organization, implementing uniform purchasing and inventory policies and practices
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Supplier Manager - AvionicsEmbraer Mar 1999 - Jun 2001São José Dos Campos, Sp, Br- Management of the purchasing group (planners , buyers and contract administrators) to guarantee the timely availability of parts on the production line at the lowest cost , with the lowest inventory . Volume of business around US$ 150 million per year , with savings reaching up to US$ 5 million
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Equipment Purchasing ManagerSouza Cruz Jan 1998 - Feb 1999London, Gb- Activities focused on the execution of the internal customer (Uberlândia Production Plant) business plan , developing and selecting national and international suppliers , contracting and managing the process of fulfillment of the demand for services and equipment , according to the physical-financial schedule . Annual volume of business around US$ 1 million with 15% average savings . -
Materials ManagerMills Estruturas E Serviços De Engenharia S.A. Jan 1994 - Jan 1998São Paulo, São Paulo, Br- Responsible for the management of international partners - Responsible for a technology exchange program from a German partner (Noe Schaltechnik)- Contributor on the development of strategic international partnerships with Noe Schaltechnik (Germany) , Aluma (Canada) e JLG (USA) and Development , selection and management of partners to nationalize the production of products related to an international joint venture -
EngineerEngemaster Construções E Empreendimentos Ltda. Jan 1993 - Jan 1994Specialized engineering work with Steel Structures- Technical sales of structures- Design of the structures sold- Production supervision- Assembly in the field
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Civil Engineer TraineeAirplan Gmbh Jun 1992 - Dec 1992Engineering work for :- Airport terminals- Airport runways- Helicopter platforms
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Engineering TraineeAsea Brown Boveri - Setal Lummus Jan 1990 - May 1992Engineering work for Oil & Gas and Chemical Industries :- Stress analysis for industrial piping- Steel structures design for industrial plants
Sergio Frias Skills
Procurement
Aerospace
Contract Negotiation
Supply Chain
Contract Management
Negotiation
Strategic Sourcing
Strategy
Management
Logistics
Program Management
Project Planning
Purchasing
Business Strategy
Kaizen
Supply Chain Management
Strategic Planning
Change Management
Aircraft
Aviation
International Business
Pricing
New Business Development
Aeronautics
Customer Service
Goal Oriented
Cross Functional Team Leadership
Product Development
Supply
Customer Experience
People Oriented
Risk Management
Sales Operations
Product Management
Financial Reporting
Bilingual
Pricing Strategy
People Skills
Skilled Communicator
Global Logistics
Customer Presentations
Business Management
Results Oriented
High Energy
Team Motivator
Supply Chain Risk Management
Product Strategy
Relationship Development
Seminar Speaker
Meritocracy
Sergio Frias Education Details
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Harvard Extension SchoolSales Management -
Mcgill University School Of Continuing StudiesMini-Mba - Advanced Management Course
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Insper Instituto De Ensino E PesquisaFinance For Executives
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Profuturo - Fia Business SchoolBusiness Administration
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Fgv - Fundação Getulio VargasBusiness Administration
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Kellogg Executive EducationNegotiation Strategies For Managers
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Escola Politécnica Da UspCivil Engineering
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Colégio BandeirantesRegular/General High School/Secondary Diploma Program
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Mit Management Executive EducationInnovation
Frequently Asked Questions about Sergio Frias
What company does Sergio Frias work for?
Sergio Frias works for Inovax (Liderança, Comunicação E Inovação)
What is Sergio Frias's role at the current company?
Sergio Frias's current role is Senior Consultant.
What is Sergio Frias's email address?
Sergio Frias's email address is se****@****hoo.com
What is Sergio Frias's direct phone number?
Sergio Frias's direct phone number is +132358*****
What schools did Sergio Frias attend?
Sergio Frias attended Harvard Extension School, Mcgill University School Of Continuing Studies, Insper Instituto De Ensino E Pesquisa, Profuturo - Fia Business School, Fgv - Fundação Getulio Vargas, Kellogg Executive Education, Escola Politécnica Da Usp, Colégio Bandeirantes, Mit Management Executive Education.
What are some of Sergio Frias's interests?
Sergio Frias has interest in Christianity, Kids, Electronics, Traveling, Investing, Education, Reading, Music, Family Values, Travel.
What skills is Sergio Frias known for?
Sergio Frias has skills like Procurement, Aerospace, Contract Negotiation, Supply Chain, Contract Management, Negotiation, Strategic Sourcing, Strategy, Management, Logistics, Program Management, Project Planning.
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