Sergio Rodrigues Email & Phone Number

Lethbridge, Ab, Ca

Alberta, Canada

Waterloo, Ontario, Canada

• Collaborated with cross-functional teams and clients to define project scope, objectives, and deliverables - developed detailed project plans, timelines, and resource allocation strategies.• Guided the team through the entire analytics lifecycle, including tracking product launches, defining success metrics, crafting analytics plans, timelines, and seeing projects through to completion.• Monitored project progress, identified potential risks or roadblocks, and implemented timely corrective actions to keep projects on track while meeting critical milestones.• Allocated resources effectively, balanced workload to optimize team throughput and meet project timelines.• Utilized strong technical background and expertise to understand the intricacies of customer solutions and assessed the feasibility of scaling technology to improve team productivity.• Ensured projects were completed within budget constraints while delivering the expected quality and value to customers; communicated project status, progress, and potential issues to internal and external stakeholders.• Identified potential project risks and developed contingency plans to minimize impact on project outcomes.• Analyzed project performance metrics and identified areas for process improvement and increased efficiency.• Collaborated with the sales and customer support teams to understand customer needs and ensured project solutions meet their expectations fostering a collaborative and supportive team environment, promoting effective communication and knowledge-sharing.

Greater Toronto Area, Canada

Using agile methodology to plan, manage, and deliver solutions.Training and supporting scrum teams in following agile principles and practices.Managing tasks, issues, risks, and action items.Scheduling and facilitating scrum events, meetings, and decision-making.Facilitating teamwork, collective decision-making, goal setting, and conflict resolution.Managing daily stand-up meetings, scheduling meetings, and facilitating scrum ceremonies.Monitoring progress, performance, and helping teams improve.Planning demos and product/system testing.Ensuring collaborative processes and removing impediments to the Scrum Team.Tracking project processes and supporting Product Owners in maintaining the product roadmap.Preparing and presenting status reports to stakeholders.Assisting product owners and development teams in achieving customer satisfaction.Removing impediments, coaching Scrum Team, and resolving conflicts.Coaching teams and stakeholders on agile best practices.Managing multiple scrum teams and conducting cross-functional team meetings.Effectively managing the backlog and aiding in determining suitable commitments.Facilitating positive communication channels with the team, product owner, and stakeholders.Fostering a culture of collaboration, creativity, and innovation.Mentoring colleagues and participating in continuous process improvement.Using Azure DevOps (TFS) to enhance scrum team efficiency.Balancing prioritization of technical debt and new feature innovation.Addressing team dynamics, resolving conflicts, and managing resource constraints.Planning client releases and coordinating between scrum teams and software components.

Greater Toronto Area, Canada

Implementation of several digital transformation projects: Salesforce, DayForce, RingCentral,Genesys, MS Dynamics GP, VMWare, SupplyLogix, McKesson Central Fill at Canadaheadquarters and US subsidiary.Outsourcing MedAvail manufacturing to new vendor, from bidding to production.Managed implementation and software releases from, planning, monitoring, and controlling,tracking management and reporting for all projects, reports, testing and quality controlefforts.Planned, implemented, and monitored project financial performance by directing reports,creating metrics, and managing and distributing project results.Planning, preparing, and maintaining project team schedules, record keeping and projectproblem databases.Work with appropriate parties to plan project resource assignments and generalrequirements.Developed plans to execute and control the project, including budget estimation, scheduledevelopment, risk plan, business case, project implementation plan, and warranty postproduction.Company roadmap creation support to PMO and executives.

Greater Toronto Area, Canada

Coordinated and controlled the implementation of a telecommunications platform (RingCentral) at our Canada headquarters and US subsidiary.Support to project managers and VP-PMO to manage and control projects, planning, monitoring and controlling, tracking management and reporting for all projects, reports, testing and quality control efforts.Monitored project financial performance by directing reports, creating metrics, and managing and distributing project results.Assisted in planning, preparing and maintaining project team schedules, record keeping and project problem databases.Work with appropriate parties to plan project resource assignments and general requirementsDeveloped plans to execute and control the project, including budget estimation, schedule development, risk plan, business case, and project implementation plan.

Greater Toronto Area, Canada

Respond to customer concerns, support, and assist in the achievement of store customer care and sales goals and objectives;Follow company standards in resolving customer concerns and escalate to the manager where required to ensure timely resolution;Customer Service with active listening and adapting your approach to tailor to customer needs will go a long way;Leading by example, coaching and helping others to improve;Easily build rapport and make customers feel comfortable;Set up and maintain product demos;Complete timely and appropriate down-stocking of the product;Maintain current knowledge of the latest technology products and industry trends.

São Bernardo Do Campo, São Paulo, Brazil

Planned and controlled projects with budgets of more than 100 million euros.Stakeholders’ management, negotiated projects, programs and portfolios betweengeographically dispersed teams, monitored project performance, controlled projects,managing and distributed project results.Prepared kick-off meetings and maintained account documentation, KPIs, status reports,specifications, and schedules, monthly forecasts.Planned for global project in Brazil, Germany, and India to manufacture new engines.Develop comparative methodologies between global projects to improve results with crossfunctionteams, perform project meeting minutes, organizing meetings with other worldwideDaimler subsidiaries.Estimate new demands and new projects, including risk assessment, closure, and analysis ofplausibility of costs through time and accordingly with scope.Developed and maintained courteous and effective working relationships.Used strong analytical and problem-solving skills to develop effective solutions forchallenging situations.Acted as a team leader in group projects, delegating tasks and providing feedback.Resolved problems, improved operations, and provided exceptional service.Proved successful working within tight deadlines and a fast-paced environment.Cultivated interpersonal skills by building positive relationships with others.Demonstrated leadership skills in managing projects from concept to completion.Excellent communication skills, both verbal and written.Proven ability to learn quickly and adapt to new situations.Demonstrated strong organizational and time management skills while managing multipleprojects.

São Bernardo Do Campo, São Paulo, Brazil

Plan and control projects' budget along with KPI's follow-up.Project planning of worldwide projects with over three hundred million euros plan.Development of MS Office such as Word, Excel, PowerPoint, MS Visio, and MS Project.Coordinate meetings with worldwide teams.Continuous improvement, including 5S standards implementation in R&D.Analyze data for IT Budget allocation.

São Paulo, São Paulo, Brazil

Business administration focused on profitability and leveraging performance metrics to improve supply chain operations. Professionalism to collaborate with Supply chain operations management, constant market research, and continuous improvement application.Lean manufacturing coordination, logistics management, and process optimization.Development of new consumer packaged goods (CPG) products and improvements to existing products.Project development, improvement of business process, and focus on quality standards.Technical visits and/or commercial.Budget development for illumination projects.Exemplify professionalism and integrity in all interactions to build trust and credibility.Collaborate with cross-functional teams to achieve collective goals and foster a culture of teamwork.Uphold ethical standards to ensure transparency and fairness in all business practices.Utilize analytical skills to assess data and gain valuable insights for informed decision-making.Continuously seek opportunities for improvement to enhance different processes and drive efficiency.Designate roles and responsibilities clearly to optimize workflow and minimize confusion.Leverage diverse perspectives and ideas to drive innovation and achieve differentiating results.Actively seek ways to gain knowledge and stay updated on industry trends and best practices.Implement supply chain strategies to ensure reliable and efficient delivery of goods and services.Foster a culture of continuous improvement to drive organizational growth and success.Designate resources effectively to meet project deadlines and deliver high-quality outcomes.Analyze different market segments to gain a competitive edge and maximize business opportunities.Implement supply chain optimization strategies to reduce costs and improve operational efficiency.Embrace a continuous improvement mindset to drive innovation and stay ahead of market trends.

São Paulo, São Paulo, Brazil

Scheduling execution of out-of-scope contract services, visits in contract, and technical surveys.Budget control, coordination, and implementation services.Coordinate meetings and supervision of services on site.Designate different teams for the specific chain of activities.Supply chain operations, coordination and implementation of industry regulations, and logistics of supplies.Technical and administrative reports.Elaboration of projects in Visio and/or modifications in AutoCAD projects.Support for any need, technical or not, helping to understand the system and providing technical expertise for improvement.Experience in coordination with technical staff.Implementation of Access, Fire, CCTV e HVAC systems, and development of installation schedules.Visit customers for a technical survey and provide continuous improvement suggestions.Billing control and monitoring of the performance metrics of services

São Paulo, São Paulo, Brazil

Issuance of proposals;Organizing documents;General services;

Post Graduation, Project Management, 3.3

Bachelor Of Engineering - Be, Engineering/Industrial Management