Sérgio Sena Email & Phone Number

Corporate business development, consultative sales.Acting as a farmer and hunter in developing clients and seeking lasting relationships.Achieving goals and developing new channels.Recurrent achievement of sales/business results established during the quarters.Management of Contact Center IT products, supporting business development in the financial areas.Technical knowledge and specializations in many IT areas (Networks, Cybersecurity, Automation, Databases, Operating Systems, development, Cloud, International Standards)IT Operations Management, Management of Data Center environments and critical services 365x24x7.Management of support teams at local, regional and national levels.Extensive knowledge of support, operation and products of Omnichannel solutions for financial, healthcare and retail environments.Technical expertise, hands-on, in technological support for IT infrastructure, Customer Service, banking automation, office automation.Team manager, IT Infrastructure Support, Bank automation technologies, Office automation technologies, servers, networksElaboration and implementation of the call center solutions, multiple vendors solutions.Virtualization technologies, private and public Clouds.IP Telephony Systems, MAN, WAN. Contract Management, billing, Service Level Agreement, Availability Management.Agile Methodology Adoption, SCRUM, Kanban, Canvas.ITIL FoundationsSpecialties: Long term Relationship, Team leadership, Project Management, Computer networks, Contact Center, VoIP, Cloud, Omnichannel, Sales, Business Development.