Sergio G. Email & Phone Number

Orlando, Fl, Us

Denver, Colorado, Us

· PMO - Enterprise Portfolio Management· Created the Portfolio Management and the Governance framework having strategic alignment, multi criteria scoring matrix, performance reviews, control thresholds, Roadmaps, RAG indicators and dashboards for steering committees and various groups.· Created the framework for supply / demand management, having Opex and Capex controls, capability and capacity management (resource management).· Budget Management (Portfolio and Program-level): created the budget management framework having controls for Capex and Opex Management. Created a dashboard (Smartsheet) with KPIs and all necessary controls for budget (approved, actual and calculated variances), month-to-month update requests having invoice and timesheet consolidation (actual allocation), cost baseline (Capex and Opex), burn rate and projected budget at completion.· PI planning and Portfolio backlog management: responsible for quarterly portfolio prioritization sessions, having business representatives and IT. Actively worked team who prioritizes the features and projects to be considered in the next program increment (PI) planning.· Program Manager for the New Commercial Platform (NCP):· Accountable for the biggest Program for the company having three projects: Web, Mobile and Content Management System.· Responsible for steering committees, RACI, Program framework, reviews (gate checks, and health checks), schedule baselines, stakeholder engagement, and communication (communication matrix).· Smartsheet SME· Responsible for migrating all PMO portfolios from MS Project to Smartsheet.· Created all dashboards, and templates for Project plan, CRAID (changes, risks, actions, issues and decisions).· Created portfolio-level dashboards having bottom-up information (e.g.: status, %complete) and top-down information (e.g.: strategic alignment, project phase, status, priority).

Columbus, Georgia, Us

· PMO and Portfolio Management (Center of Excellence):· Framework: created the framework with the executive: CEO, CTO, CFO, VPs of Business.· Templates, process and procesdures: created PMO templates and the standards for: financial, resource, schedule, scope, risk, quality, and communication management.· Governance: created the standards having strategic alignment, multi criteria scoring matrix, performance reviews, control thresholds, Roadmaps, RAG indicators and steering committees. · Supply and Demand management: intake process, prioritization criteria, health checks, and gate checks. Created and implemented the Capability (current and future skillset) and Capacity management framework: planned vs actual allocations, dashboard of Capex vs Opex projects having monthly reviews with the CTO and CFO.· Program Manager for:· Merges and Acquisitions, Denials, Machine Learning, RPA (robotic process automations)

Us

• Responsible for the entire IT Portfolio ($170M): successfully aligned the Portfolio (65+ initiatives) with the Organization’s strategy having the objectives and goals.• Created the IT Roadmap and the PMO / PPM framework with the CTO, VPs and Managing Directors.• Established the Governance having strategic alignment, gate checks and health checks, performance reviews, control thresholds and RAG indicators.• Trained and coached Program Managers and Project Managers.Successfully implemented a PMI-ACP training to certify the project and program managers• Responsible for Steering Committee meetings having: CTO, CIO, VPs, Sponsors and directors of Architecture, Development, Quality, Operations.• Resource Management: Reduced the turnover to virtually zero by creating and implementing leadership training, having Program Managers, Project Managers and Functional managers.• Business Assessment: created the template for Business Case having NPV, IRR, decision tree / EMV. Established KPIs linked to Business Benefits / Strategic goals in alignment with the Governance.Awards:• 10/2019 - ULRA (Undisputed Leadership in Roadside Assistance) Portfolio: Recognition of dedication.• 12/2019 - Program Chicago: AAA’s record; went live in three different locations in the same week (California, New York, Washington; AAA clubs: ACE, ACA, NE).Program Manager for: 1. Chicago / Bringg. Hybrid: Dev team (Scrum/Kanban) and implementation / rollout (Waterfall). Budget: $5M+, 7 projects. Stakeholders: Florida, Illinois, Colorado, Ohio, California and Alberta (Canada).2. Predictive Solutions. Hybrid: Dev team / Vendor (Scrum) and implementation / rollout (Waterfall). Budget: $2M+, 5 projects. Stakeholders: Florida, California and Ontario (Canada).Project Manager for: 1. Oracle Integration with D2000: 2. CRM Implementation (MS Dynamics):

Orlando, Fl, Us

• Responsible for the new PMO’s delivery framework: from strategic alignment through lessons learned as per the Standards of Portfolio and Program Management from PMI. • Accountable for creating new templates and processes. Responsible for support for and training the Program Managers and Project Managers. ex: Project Schedule, Resource Plan, RAID, Status Report, Meeting Minutes, etc. • Responsible for training the offshore Scrum Master to conduct the ceremonies and sync-up with the main development team in the US. • Responsible for updating the organization Portfolio - Budget, Resources, Schedule within various programs. • Created the lessons learned database for the organization. • Responsible for International Programs and Projects having stakeholders in the US mainland, Hawaii, Japan, India, etc. • Accountable for vendor management: NDA, MSA, RFI, RFP, SOW, change request process, review invoices to match SOW and labor forecast. • Responsible for status report to c-suit / steering committee. • Accountable for Daily Stand-up, Sprint Planning, Demos with the local team and offshore team, Retrospectives, teaching the Product Owner / Business Lead to prioritize the user stories and helped the development team to refine the backlog.Program Manager for: 1. Chorus – Software Development and Implementation. Hybrid. Budged $8M+, 6 projects. Stakeholders: Orlando, Las Vegas, Hawaii, Japan and Dev team in India (Vendor). 2. ClubWeb – Software Implementation: Hybrid. Budget $2M+, 5 projects. Stakeholders: Orlando, Las Vegas, Hawaii and Japan.

London, Gb

• Accountable for managing international projects using a Waterfall approach and hybrid model (incremental delivery); Managed risks/issues and ensured mitigation and contingency plans were in place. Planned using MS Project integrated with SharePoint and Planview (portfolio tool). • Introduced Kanban using SharePoint to reduce WIP. • Planview integration with MS Project. SharePoint integration with MS Project: to improve tasks control and efficiency. • SharePoint integration with MS Project: to improve tasks control and efficiency. • Responsible for presentations to Steering Committee: CIO, CFO, CRO, VPs, Sponsor, Business Lead, and PMO. • Responsible for all the deliverables throughout the project life cycle. • Worked with the Business Analyst to ensure the Business Requirement Document having the current state (as is) and the future state (2be). Worked directly with all team members to understand the business value behind the requirements.Project Manager for:1. Treasury Management System. Waterfall Project. Budget: $2M+ Stakeholders: UK and US. 2. Real Estate Management System. Hybrid Project: Dev team (Agile) and Implementation (Waterfall). Budget: $1M+ Stakeholders: US (Florida and California).

• Elevated the company to become a benchmark in the ERP field in Brazil. • Expanded the business to the US, UK, Argentina, Chile, Denmark and Angola by creating partnerships with vendors, clients, government, accountants and attorneys.• PMO: established the PMO department, created the lessons learned repository. Created the PPM framework, governance, and all processes and tools. Trained all program and project managers. • Portfolio Management: accountable for financial and resource planning across multiple portfolios having different strategic objectives, goals and programs and projects. Managed the portfolio using different techniques, such as: EMV, SWOT analysis, NPV, ROI and payback time. • Improved customer satisfaction and loyalty by providing high value delivery earlier and throughout a project by linking every requirement to a registry within our software, using ITIL and PMI best practices.• Improved customer satisfaction and loyalty by providing high value delivery earlier and throughout a project by linking every requirement to a registry within our software, using ITIL and PMI best practices.• Increase sales in 50% and reduced quantity of salesperson in 50% in less than 6 months by creating a business workflow and questionnaires based on neuro linguistic programming (NLP). Trained the team on how to use Rapport, positive mindset and body language to engage stakeholders.• Reduced the turnover to virtually zero, reduced the customer cancel rate to less than 10% and gained more prospects from current customers than ever before by revamping the customer support workflow based on the Disney Concept regarding experience and linking it to employee’s career plan.• Responsible for resource management and budgeting: internal labor, vendors from recruiting, resource allocation through coaching.

• Successfully defined the expected benefits of the ERP Implementation by assessing the current state and creating future state (vision) with client’s senior executives (broadly framed) and functional managers (highly detailed). Program Manager for: 1. Elevartel Elevators: Services (supply chain and infrastructure). Complete ERP Implementation Cloud (CRM, business intelligence, accounting and KPIs), Mobile Development, Data Center (Linux). Hybrid (Waterfall / Agile). Budget: $2M. Stakeholders: 150. Branches: 3. Duration: 3-4 years. www.elevartel.com.br 2. Valflex (motoparts): Manufacturing and logistics (supply chain and infrastructure). Complete ERP Implementation Cloud (CRM, business intelligence, accounting and KPIs). Hybrid (Waterfall / Agile). Budget: $2M. Stakeholders: 200. Branches: 4. Duration: 3-4 years. www.valflex.com.br 3. Vicstore. Ecommerce and retail (supply chain). Complete ERP Implementation Cloud (CRM, business intelligence, accounting and KPIs). Hybrid (Waterfall / Agile). Budget: $800K. Stakeholders: 100. Branches: 3. Duration: 2-3 years. www.vicstore.com.br

• Successfully designed, implemented and integrated more than 30 modules of the ERP: Accounting, Invoicing, Point of Sales, CRM, Business Intelligence, Stock, Wholesales, Bank Slips, etc. Projects Include: 1. EccoBrasil: Wholesale (supply chain). Complete ERP Implementation Cloud (CRM, business intelligence, accounting and KPIs). Hybrid (Waterfall / Agile). Budget: $500K. Stakeholders: 50. Branches: 2. Duration: 1 year. www.eccobrasil.com.br 2. Acheperto: Infrastructure / Cloud. Data Center: SQL, Firewall, Web Server, File Server. Hybrid (Waterfall / Agile). Budget: $800K. Stakeholders: 10. Duration 1 year. www.acheperto.com.br

São Paulo, São Paulo, Br

• Taught in several fields, such as: Project Management, Management, IT and Business.• Performed large group presentation.• Thesis Works’ Supervisor.• Member of the Thesis Defense Committee.

São Paulo, São Paulo, Br

• Taught Programming, Database, Mathematics.• Two awards from orientation of winning Works that won 1st prize on science fair on year of 2004 and 2005.• Created an online system that assisted teachers to create exams and ultimately helped students to do the tests quickly.

Master Of Business Administration (M.B.A.), Business Intelligence

Master Of Business Administration (M.B.A.), Field Cases

Bachelor’S Degree, Computer Science

Electronic Technician, Electrical And Electronics Engineering

Computer Technician, Computer Technology/Computer Systems Technology