Sergio Gómez Collazos. Email & Phone Number

Cali, Valle Del Cauca, Co

Colombia

I work as a freelance managing and developing custom systems using technologies such as NodeJS, Angular, AWS(Lambda, APIGateway, RDS, Route 53, Cloudfront, S3) integrating different systems to synchronize businessprocesses with technology either using existing APIs or developing custom APIs. I have also collaborated in thedevelopment and maintenance of mobile applications under IONIC. Some relevant projects worked on are:- Helped ENERTOTAL to maintain and update the mobile application used by their crews in the field to manage the information of their clients' work orders and synchronize the information (work data, photos and signatures) from the APP to their ERP. Technologies used: IONIC, Angular, Firebase API. - Helped Dharma Clinic through Black and Orange, in the creation of a web application to collect sensitive medical information from patients to store them in a HIPAA compliant database in U.S., and synchronise this data with Hubspot. Technologies used: HTML 5, CSS, Javascipt, Node JS, AWS RDS, AWS S3, AWS Cloudfront, AWS Lambda, AWS API Gateway. - Helped Grupo Torres Corzo through Black and Orange, with the development of several web integration's with their Hubspot CRM, bringing CRM data to their transaction system, and to their data source for their Business Intelligence reports, as well as the integration of CRM with data from other systems through APIs. Technologies used: NodeJS, SQL Server, MySQL, Hubspot CMS, Hubspot Operation Services Hub (Workflows, Lambda). - Help Black and Orange, with the maintenance of several websites integrating web forms for lead capture to their CRM, among them ValorPyme.cl, recmusica.com, tecmilenio.mx and bedoyecta.com.mx. technologies used Hubspot CMS (HTML 5, CSS, Javascript, Vue.js) API services in AWS EC2, AWS API Gateway and AWS Lambda.

Colombia

Responsibilities:• Perform project ideation and project planning.• Ensure that the team is motivated, engaged and working collaboratively to achieve project objectives.• Act as a liaison between work teams and stakeholders, ensuring smooth and effective communication to understand and meet the needs of both parties.• Effectively handle problems or incidents that may arise during production, taking appropriate action to resolve them quickly and minimize the impact on the project.• Facilitate and coordinate Scrum events, ensuring they are conducted effectively. Also assist in the resolution of impediments or conflicts that may arise during project development.Accomplishments:• Achieve alignment of internal areas to work less as silos and meet customer objectives on Digital Commerce deliverables.• Obtain the renewal of ISO 9001 and 27001 certifications, thanks to the alignment of development processes in the electronic invoice product.

Cali, Colombia

Responsibilities:• Support the company in the management of projects and services. From accompanying the sales team in the definition of the value offer, planning, follow-up and monitoring of the execution, financial management, risk management and closure of projects and services.• Accompanying the people management process of the work teams. From the talent selection process to the talent motivation plan.• Participate in the definition, collection and strategies to meet the performance metrics of projects and services.• Present follow-up reports of the projects or services, for internal management and clients.• Perform audits of services and projects. And design action plans to improve the points with opportunity for improvement and maintain the positive points.• Promote and support the values and principles of agile, as well as the culture of self-organized teams with the work teams.Accomplishments:• Led a banking migration project which was a success case achieving a profitability above 30% of the expected, and with a high customer satisfaction, which led to contract renewals that brought a good cash flow to the company.• Lead the closing of a project in losses and with a high risk of legal claims by the client for non-compliance. After negotiating, conciliating, and complying with the delivery of a minimum viable product, the contract was finalized in happy terms for both parties.

Cali, Colombia

Responsibilities:• Support the CEO in conjunction with the process area with the definition of processes, metrics and tools to execute customer projects.• Support the commercial structuring of new clients, and accompany the reconciliation and invoicing processes.• Support the resolution of impediments and risks in the services of the clients in charge through scrum of scrums.• Ensure the success of the first projects with new accounts to guarantee business continuity.• Manage the fulfillment of customer expectations through projects aligned with the value expected by customers, and transparent communication.• Promote and support Scrum values and principles in all services by providing the tools for teams to deliver value.Accomplishments:• Facilitate the opening of the U.S. market, after consolidating business relationships with the company's first customer in that market, preparing the team to meet the needs of the first customer. • Increase the company's revenues by consolidating relationships with potential clients in Mexico, Ecuador and Spain by leading the entry projects with these clients.

Cali, Colombia

Responsibilities:• Structuring of commercial proposals.• Supervision and assignment of tasks to the technical team.• Participation in the selection process of technical personnel.• Maintenance of the company's technical guidelines.• Training in technologies and best practices for the technical team.• Technical support as programmer in critical development projects.• Ensuring the proper functioning of the development and testing environments.• Performing deployments of applications in production.• Technical delivery to customers.• Reviewing and testing the work of the development team.• Managing source code conflicts.• Prioritization and handling of customer support tickets.Accomplishments:• Opening of the mobile development business line. Through the research I led and trained the team in tools and best practices for the development of mobile applications.• Improve implementation times of applications and customer response, by implementing and promoting systems architecture concepts to the applications and work teams in the company.

Cali, Colombia

Responsibilities:• Definition of objectives for the development areas and the PMO. Design and definition of processes to meet the business objectives of these areas.• Performing requirements gathering with customers through interviews, brainstorming and field visits, according to IEEE 830 standard, in a document signed by the customer.• Analysis and implementation of new or existing functionalities in the development environment and coordination of the release process in production after customer approval.• Development and documentation of unit tests and validation of compliance with customer's technical standards.• Coordination of testing with the customer and subsequent delivery of the product in production.• Organization and elaboration of user manuals for new functionalities or modifications. Elaboration of delivery minutes with the topics discussed and signature of the participants in the meetings with the users.• Planning and elaboration of work plans for projects or services, including scope, prerequisites, schedule, deliverables, work team, risks and communication channels.• Coordination of meetings with service teams to identify and resolve potential issues and provide necessary support.• Responsibility for the welfare of the teams when they are away from their home city, including the management of accommodation and payment of services.Accomplishments:• Achieve ISO 9001 certification for the company, helping to structure the processes of project management and systems development of the company.• Leading one of the company's success stories, with the first software factory outside Colombia. This served as a reference for new clients of this service.

Cali, Colombia

Responsibilities:• Development of prioritized requirements for the graduate system, following technical standards defined in the area.• Exhaustive testing with successful and unsuccessful cases on the new functionality.• Accompanying the QA team to certify the functionalities.• Support in the production of the developed artifacts.• Review of other programmers' developments to validate compliance with technical standards.• Smoke testing to ensure the integrity of the overall process impacted by new developments.• Participation in joint work sessions with developers to address recommendations and improvements.Accomplishments:• Optimized the process of generating a forecast of the demand for postgraduate courses for the following semester, reducing the execution time from 10 to 3 hours.• Lead the implementation process of best practices for the requirements gathering area in favor of the stabilization and maturity of the application development processes within the institution, complying with CMMI level 3.

Cali, Colombia

Responsibilities:• Review, replicate and troubleshoot bugs reported by users in the application.• Log solutions found in the support application and notify the user.• Escalate bugs to a second level if they cannot be resolved at the initial support level.• Perform technical analysis to define the data model and new modules, screens and reports needed for the requirements.• Developing and testing changes in a development environment. Maintaining technical documentation related to the changes made.• Gathering test evidence to support the implemented changes.• Working in conjunction with the lead to implement changes in a test environment. Perform smoke testing in the test environment to identify and correct potential bugs.• Create user manuals for newly implemented functionality.• Train end users on the new features and perform acceptance testing with them.• Correct any issues found during acceptance testing.• Process end-user approval to move new implemented features to production.Accomplishments:• Facilitate the conception of the new module of accounting tools for the DIAN in the EBS system, ensuring that the company complies with the regulations and does not incur in fines from the tax authorities.• Proactively participate in the stabilization process of the financial and accounting modules of the EBS corporate system.

Magister En Gestión De Informática Y Telecomunicaciones, Gerencia De Tic, Habilidades De Negociación, Liderazgo De Equipos De Trabajo, Planeación Estratégica

Activities and Societies: ISACA Profesional Member PMI Member

Ingeniero De Sistemas Con Énfasis En Administración, Programación, Ingenieria De Software, Arquitectura De Software

Activities and Societies: Comunidad Académica Microsoft, Asociación de Usuarios de Oracle (ASUOC), Equipo de Baloncesto, Orquesta Son de.