As Corporate Trainer at Taurus Services, I am responsible for delivering tailored training solutions to support employee development across multiple client projects. This role requires close client collaboration to adapt to process changes, ensuring timely delivery of updated training materials and refreshers to meet evolving needs. Some of my key responsibilities are:- Deliver engaging training sessions for new and existing employees, adapting to the specific needs of each project. - Create and update learning material, including SOPs, handbooks, slideshows, FAQs and assessments, to support training effectiveness and knowledge retention.- Maintain close communication with clients to stay informed of process updates and promptly reflect these changes in training materials.- Cross-functional collaboration with Supervisors and Quality Assurance to identify knowledge gaps, conduct refreshers and maintain consistent quality standards. - Gather feedback from training sessions to ensure continuous improvement, refine material and delivery methods to maintain alignment with company and client objectives.

In my role as a Talent Development Lead I guided the growth and success of our team members. Through the collaboration with Project Management and Technical Lead areas, we made possible strategic talent development initiatives. As part of my duties, I was responsible for:- Onboarding new hires to their roles and company culture. Providing necessary training and resources to ensure a smooth transition. - Conduct regular check-ins to make sure new employees are settling in, addressing any concern and offering support if needed. - Have regular 1:1 sessions with employees to discuss goals, progress and challenges, providing support and feedback to enhance individual performance and growth.- Collaborate with Project Managers to assess employee performance and identify employee areas of improvement. Developing action plans to work of those areas and enhancing their overall performance.

As a trainer, I fulfilled a crucial function in facilitating the integration of newly hired staff members across the different departments in the company. My responsibilities included:-Onboarding new hires, providing them with the information, resources and guidelines for their new role in the different areas in the company.- Participate in interviews to evaluate candidates, contributing insights and recommendations for the hiring process.- Conduct training and coaching sessions to support the growth and learning of the team. - Leading meetings where area managers presented their weekly reports.

As an interpreter my main objective involved ensuring communication between English speakers and Spanish speakers clientele. Core duties encompassed:- Upholding top-tier standards by leveraging deep insights into insurance and healthcare.- Enhancing call quality by expanding my understanding of the industry and terminology.- Providing assistance to clients within a dynamic environment.- Ensuring timely responses to all client queries.

As a Sales Representative it was not only important to sell the company's product but also provide customer service in every interaction. Key responsibilities for this position were:- Identify the customers primary needs and reason of contact. - Provide fast and accurate responses to multiple customers at a time. - Answer questions your team members might have.