Sergio González Gould-Taylor Email & Phone Number

Cancún, Q.R., Mx

United States

Overseeing five hotels', including Front Desk operations, Guest Services, Housekeeping, Laundry, Security and Sales.Maximize room revenues & occupancy.Analyze rate variances.Monitor labor expenses.Cabins of Mackinaw - 41 Cabins.Ramada Inn Waterfront - 45 Hotel rooms.Crown Choice Inn & Suites Lakeview and Waterpark - 50 Hotel suites.Bayside Hotel of Mackinac - 61 Hotel rooms.Mackinac Lodge - 43 Motel rooms.

Mackinaw City, Michigan, United States

Mackinaw Resorts owns 28 hotels, 9 restaurants, and housing developments. - Responsible for the overall operations, setting room rates, budgets, and ensuring financial integrity.

Punta Cana, La Altagracia, Dominican Republic

Dreams Macao Beach Punta Cana.Ability to build relationships.

Punta Cana, La Altagracia, Dominican Republic

AAA Four Diamond all-inclusive Resort, property with 1882 rooms, 12 restaurants, 13 pools, 23 bars and 1 of the largest casinos in the Caribbean. The biggest Hard Rock Hotel in the world. - Managed operations in a large, all-inclusive resort with extensive facilities.As a Deputy GM, Lead and manage operations teams to fit purpose and act as per company's needs. Take part in strategic and daily management decisions as to senior management team members.Teamwork with all hotel staff, including housekeeping, maintenance, food and beverage, FOH & BOH.

Toronto, Ontario, Canadá

Luxurious Hotel, Forbes Five-Star, 449 rooms.Ranked in TripAdvisor as the top 12 in New York City, among 475 hotels.Prepare traces and assist with special guests requests.Assist HSKP managers with daily room arrivals and room inspections.General work inside the property to keep it presentable and running smoothly.

Cancún, Quintana Roo, México

- Led operations and developed strategic relationships with suppliers and clients.Handled customer relations issues, enabling quick resolution and client satisfaction.Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.Resolved conflicts and negotiated mutually beneficial agreements between parties.Develop plan to launch new programs in destinations through negotiating and contracting rates and inventory from hotels and transportation vendors within your assigned markets.Create SWOT analysis and become expert on Mexico hotel markets, and present to internal teams.Ensuring that we are compliant with local government regulations in terms of permits, licenses, and ways in which we operate in region.Establishing and maintaining positive relationships with tourism companies.

Cancún Y Alrededores, México

•Oversee the DMC Viajes Caribe Maya by Oasis Resorts which has over 2,200 rooms. - Managed sales objectives, strategies, and staff recruitment and training.Organization of special sales and marketing programs based on sales status and market evaluation.Planning of sales objectives, design of commercial strategies and sales campaigns.Recruited and hired top-level talent to add value and expertise to sales department.Recruitment and training of sales staff, over 40 people.Management and monitoring of client portfolios and accounts, identifying improvements in their performance.Preparation of budgets and processing of contracts and orders with different clients and suppliers.Drafting of periodic reports for company management based on studies and sales carried out.Strengthening of strategic relations with suppliers, of destination.Motivated team to meet and exceed sales goals.Provided extensive leadership by effectively communicating strategic goals and plans.Developed and implemented performance improvement strategies and plans to promote continuous improvement.Participated in team-building activities to enhance working relationships.Created plans and communicated deadlines to complete projects on time.

Playa Del Carmen, Quintana Roo, México

- Ultramar, Cozumel & Isla Mujeres, MexicoIntroducing and managing projects, encouraging adjustment of sales' scheme.64% growth regarding company's income from 2017 to 2018 and 167% growth regarding company's income from 2016 to 2018.27% increase in average ticket price compared to last year's one.Creation and development of “Island Hopper” programme (Starting in February, 2017).Creation of strategic alliances along with tour operators, as well as with hotel, governmental, union, non-governmental, sports, cultural, and entertainment industries.Daily managing operation based on demand analysis.Development of new inner and outer talented individuals for sake of company and coordination of human resources (50 to 80 staff members).Public relations and expansion of client portfolio.Constant training to staff in order to drive sales and reinforce quality standards regarding company's service.Market and mapping research for opening of strategic point of sale.Resolved customer issues quickly to close deals and boost client satisfaction.Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.

México

Front Desk Management of 434 Rooms, Secrets Akumal Beach is a luxury, adult-only property , AAA Five Diamond all-inclusive Resort in Riviera Maya.Opening and inauguration of the Hotel "Secrets Akumal”. - AMResorts by Hyatt, Riviera Maya, Mexico

AAA 5 diamond standard execution.Concierge service at "Secrets Maroma Beach" - AMResorts by Hyatt, Riviera Maya, Mexico

Licenciatura En Gestión Del Turismo, Turismo, Ocio Y Naturaleza

HONORARY ACTIVITIES • 100% grant at University.

B2, Language, German Intermediate B2

Stuttgart, Germany

Maestría, Mercadotecnia Turística