Sergio Hidalgo Bronfman Email & Phone Number

United States

London, England, GB

Mountain View, CA, US

• Led one of Google's largest outsourced operations programs, through ~500 extended workforce contributors, processing 7MM+ online applications yearly, covering 100% of in-scope roles and increasing contribution from.
• Implemented strategic programs to boost online delivery, improving effectiveness and efficiency of the service model, increasing delivery effectiveness by over 100%., while exceeding all timeliness, efficiency and.
• Launched new communications and tracking tools, expediting feedback and removing critical operational roadblocks
• Oversaw Vendor and Google team Onboarding and Learning and Development programs
• Led Diversity, Equity and Inclusion strategy

Mountain View, CA, US

• Led large-scale Google-wide program in the People Strategy organization (Job Architecture space), with focus on tech people managers, driving program end-to-end: framing an ambiguous and controversial problem, forming.
• Directed initiatives across different People Operations organizations, such as the successful implementation of DEI Circles (equity and inclusion program) across the People Analytics, Performance Management and Job.

Mountain View, CA, US

• Managed team supporting the staffing of the second largest tech profile (T/PgM): 140-180% to target through all cycles (initially at 58%); 97% favorable score - People Manager Review
• Built and utilized team-wide and individual metric dashboards and data capturing/manipulation processes, measuring weekly hiring activities and indicators, diagnosing challenges through data and co-implementing.
• Led T/PgM Diversity, Equity and Inclusion Strategy (only team exceeding all 3 aspirational hiring goals) and supported several staffing-wide initiatives
• Successfully launched, implemented and directed several people programs and projects, including T/PgM University, T/PgM Onboarding Program, PA Alignment Model Implementation, Remote Work Resource Hub, ResOps Training.
• Responsible for several team partnerships, such as Data-Research Operations and Immigration

Austin, TX, US

• Guest Lecturer – Business Strategy

London, England, GB

• Led Euromonitor’s Global Project Staffing Operations and Global Talent Development teams, processing 3,000+ requisitions a year and providing support to people processes, from sourcing and recruiting through 120.
• Launched global talent programs, implementing and growing new tools to support internal employees and external contributors globally, such as: competency-based model (global implementation), virtual candidate.
• Responsible for organizing and launching first “Global Diversity Month” at Euromonitor
• Engaged as an internal consultant by Euromonitor’s Leadership team, in multiple topics related to extended workforce, recruiting, onboarding, talent development, career progression and other talent issues
• Launched and led "Yale School of Management - Euromonitor Practicum”, joint academic-professional venture
• Award: Euromonitor Employee of the Year 2017 Nomination

London, England, GB

• Implemented programs to redesign, launch and maintain all processes, systems, documents and tools to engage, upskill, manage, retain and compensate external workforce through 30+ countries, impacting areas such as.
• Responsible for Americas’ extended workforce operations, processing over 600 requisitions a year, increasing by over 30% average feedback ratings and from 150 to 350 the number of consultants
• Mediated and consulted on work and legal conflict between project managers and extended workforce consultants, and supporting leadership on several topics related to talent issues, including contracts, compensation and.

London, England, GB

• Managed a team of 8 remote independent consultants, updating market research databases and business reports accessed by Fortune 500 companies such as Visa, Walmart, Avon, PepsiCo, L’Oréal, Samsung, among others
• Delivered over 56 research projects a year, including ~15.000 data points per study and ~150 pages per report, utilizing multiple quantitative and qualitative analysis approaches
• Guest speaker in marketing events for industries such as foods and drinks, aeronautics and electronics
• Interviewed by some of the most renowned media in the region, including Financial Times, Clarin and America Economia

Gütersloh, North Rhine-Westphalia, DE

• Led consulting research projects in the premium home appliances industry, directing a team of professionals to perform studies for Miele C-Level Executives
• Utilized different methodologies to execute the research and to analyze the data, including consultation of first and secondary sources and the analysis of consumers’ psychographic profiles

Las Condes, Santiago -, CL

• Exceeded targets for 2 consecutive periods, increasing profitability of e-products portfolio
• Created induction manual for new account managers of the Corporate Electronic Banking department

Santiago, Región Metropolitana De Santiago, CL

• Launched and maintained all internal communications resources of GDOS division
• Executed research study and created plan to improve several communications-related issues

Master Of Science - Ms, Advanced Management (Mam)

Master Of Business Administration - Mba

Master Of Science - Ms, Project Management

Master In Digital Business

Business Engineer - Bsc Business And Economics

Bsc Journalism - Communications And Social Information

Master Of Science - Ms, Learning And Organizational Change (Joined 1St Semester)

Phd. In Organizational Psychology, Distance Learning Program (Non-Accredited)

Professional Certificate, Coaching And Nlp

Certificate - People Analytics

Sociology In The Global Age, Course

Certificate - Virtual Education

Global Business Seminar

Exchange Student - Economics

Fifa Professional Soccer Coach

Primary, Intermediate And High School